CUSTOMER SERVICE SOFTWARE

The Customer
Friendship Platform

Shift to the leading conversational customer engagement platform today. Boost your agent & customer experience with our one-screen wonder.

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Conversational Customer Engagement

"Zero clutter and smooth workflows"

Rhys Howells – Senior Customer Service Manager on G2

Happier Agents

Empower agents with better tools and produce more multi-skilled, satisfied agents.

Loyal Customers

Deliver faster, personalized support, increasing customer satisfaction and retention in the process.

PRESENCE

Be here, there and everywhere!

Unify the customer service experience across phone, email, messaging and chat, and eliminate the chaos caused by having separate systems and screens

Phone

Full-featured call center & phone system that runs directly in your browser. Learn more about phone

Chat

Real-time live chat solution to engage with your site visitors wherever they are. Learn more about chat

Email

Email platform that lets you track, prioritize and help your customers quicker. Learn more about email

Messaging

Messaging platform that lets you engage with, prioritize and help your customers via Facebook Messenger and WhatsApp.

PRIORITY

Prioritize intelligently.

Handle the most valuable, relevant or urgent conversations first by blending agents and channels, and by smart routing or automating these via context and data

Context based routing & automation

Always match customers with the agent most qualified to meet their needs.

Powerful work and channel flows

Build powerful and smart routing flows in minutes without assistance from your IT department.

Intelligent conversation algorithms

Let the most qualified agents handle the most important conversations before the rest. Automatically.

PERSONALIZATION

Get down and personal.

Build long lasting relationships with your customers by having continuous and personal conversations. No more tickets or forms.

Customer recognition

Make your customers feel appreciated by instantly knowing who they are - their profile, journey and context.

Knowledge

Connect each conversation to relevant data including past conversations, order history and preferences.

Seamless integrations

Truly understand your customer by displaying customer data from your other systems in Dixa. Learn more about integrations

 

"We had an aspiration before Dixa to become a global #OneRapha team. In order to unlock that opportunity we needed a platform that was within the same mindset around not having siloed ways of thinking and working. Dixa has provided us with this one screen wonder."

Rob Pierce
Customer Operations Director at Rapha

Rapha races past the competition by providing human-centric support

The cult cycling apparel brand, Rapha, has a deep rooted culture of placing a high priority on their customers with a laser focus on their overall customer experience. In an effort to strengthen their global community of riders, Rapha was looking for customer service software that could help them funnel all customer communication into one system and break down the many channel silos that exist in most systems today. With Dixa, Rapha can ensure each customer receives helpful, personalized support from a real human, regardless of the channel they choose to reach out on.

Read case story

“Two of the most important things for us is that our customers always receive a personal customer service experience and that our customer service reps have the best working experience. With Dixa, they all do in all respects.”

Iman Safari
Head of Subscribers & Customer Service 
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Dixa in the news

Tech Crunch
Jun 10, 2019

The finalists for The Europas Awards for European tech startups is released

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Tech Crunch
Feb 8, 2019

Dixa, the ‘customer friendship’ platform, raises $14M

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Product Hunt
Feb 8, 2019

Dixa - Support all of your customers from one platform

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Schedule a meeting or watch a demo to see what Dixa is all about.