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"We had an aspiration before Dixa to become a global #OneRapha team. In order to unlock that opportunity we needed a platform that was within the same mindset around not having siloed ways of thinking and working. Dixa has provided us with this one-screen wonder."
The cult cycling apparel brand, Rapha, has a deep rooted culture of placing a high priority on their customers with a laser focus on their overall customer experience. In an effort to strengthen their global community of riders, Rapha was looking for customer service software that could help them funnel all customer communication into one system and break down the many channel silos that exist in most systems today. With Dixa, Rapha can ensure each customer receives helpful, personalized support from a real human, regardless of the channel they choose to reach out on.
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“Two of the most important things for us is that our customers always receive a personal customer service experience and that our customer service reps have the best working experience. With Dixa, they all do in all respects.”
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"Zero clutter and smooth workflows"
Rhys Howells – Senior Customer Service Manager on G2
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