CUSTOMER SERVICE SOFTWARE

The Customer Friendship Platform

Meet Conversational Customer Engagement- Helping brands build stronger bonds with their customers and eliminate bad customer service.

Simple, unified and engaging customer service software

All in one

Call Center, Contact Center and Help Desk in one.

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Advanced routing

Automated and intelligent distribution of conversations to agents.

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Engaging & personal

Have continuous conversations with people at the center.

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PRESENCE

Be here, there 
and everywhere!

Unify the customer service experience across email, chat & phone and eliminate the chaos caused by having separate systems.​

Phone

Full-featured call center & phone system that runs directly in your browser.
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Chat

Real-time live chat and messaging solution to engage with your visitors wherever they are.
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Email

Email platform that lets you track, prioritize and help your customers quicker.
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Facebook Messenger

Messaging platform that lets you engage with, prioritize and help your customers via Facebook Messenger.
Learn more about Facebook Messenger

PRIORITY

Prioritize intelligently.

Help your most important customers first by blending agents and prioritizing conversations across all channels.

Skill-based routing

Always match customers with the agent most qualified to meet their needs.

Flow builders

Build powerful and smart routing flows in minutes without assistance from your IT department.

Offer algorithms

Let the most qualified agents handle the most important conversations before the rest. Automatically.

PERSONALIZATION

Get down and personal.

Build long lasting relationships with your customers by having continuous and personal conversations. No more tickets or forms.

Customer recognition

Make your customers feel appreciated by instantly knowing who they are - their profile, journey and context.

Knowledge

Connect each conversation to relevant data including past conversations, order history and preferences.

Seamless integrations

Truly understand your customer by displaying customer data from your other systems in Dixa.
Learn more about integrations

Fighting Food Waste Around the World with Dixa

Too Good To Go is on an incredible growth journey, expanding internationally and fast. Because of this, they needed flexible software that could be set up quickly and scale across the globe. At the same time, they needed a tool that could help them engage with their customers across various communication channels in a personalized manner. Dixa provides Too Good To Go with a highly scalable solution, an intuitive user experience that is easy for new agents to learn and the data to continually improve and optimize their customer experience.

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“Two of the most important things for us is that our customers always receive a personal customer service experience and that our customer service reps have the best working experience. With Dixa, they all do in all respects.”

Iman Safari
Head of Subscribers & Customer Service 
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Dixa in the news

Tech Crunch
Jun 10, 2019

The finalists for The Europas Awards for European tech startups is released

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Tech Crunch
Feb 8, 2019

Dixa, the ‘customer friendship’ platform, raises $14M

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Product Hunt
Feb 8, 2019

Dixa - Support all of your customers from one platform

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Trusted by companies of all sizes across industries

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