Meet Conversational Customer Engagement- Helping brands build stronger bonds with their customers and eliminate bad customer service.
Unify the customer service experience across email, chat & phone and eliminate the chaos caused by having separate systems.
Full-featured call center & phone system that runs directly in your browser.
Learn more about phone
Real-time live chat and messaging solution to engage with your visitors wherever they are.
Learn more about chat
Email platform that lets you track, prioritize and help your customers quicker.
Learn more about email
Messaging platform that lets you engage with, prioritize and help your customers via Facebook Messenger.
Learn more about Facebook Messenger
Help your most important customers first by blending agents and prioritizing conversations across all channels.
Always match customers with the agent most qualified to meet their needs.
Build powerful and smart routing flows in minutes without assistance from your IT department.
Let the most qualified agents handle the most important conversations before the rest. Automatically.
Build long lasting relationships with your customers by having continuous and personal conversations. No more tickets or forms.
Make your customers feel appreciated by instantly knowing who they are - their profile, journey and context.
Connect each conversation to relevant data including past conversations, order history and preferences.
Truly understand your customer by displaying customer data from your other systems in Dixa.
Learn more about integrations
Too Good To Go is on an incredible growth journey, expanding internationally and fast. Because of this, they needed flexible software that could be set up quickly and scale across the globe. At the same time, they needed a tool that could help them engage with their customers across various communication channels in a personalized manner. Dixa provides Too Good To Go with a highly scalable solution, an intuitive user experience that is easy for new agents to learn and the data to continually improve and optimize their customer experience.
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“Two of the most important things for us is that our customers always receive a personal customer service experience and that our customer service reps have the best working experience. With Dixa, they all do in all respects.”
Dixa has helped us scale from 20 agents to 100 over 6 months while simultaneously helping us improve our customer experience tremendously. We now know what customers are contacting us about and can engage with them in real-time. Because of this we have seen an increase in customer retention.
Join other customer loving brands that use Dixa every day
See what it's like to support all your customers from one platform!
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