Simple, unified and engaging customer service software

Advanced routing

Automated and intelligent distribution of conversations to agents.

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Engaging & personal

Have continuous conversations with people at the center.

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PRESENCE

Be here, there 
and everywhere!

Unify the customer service experience across email, chat & phone and eliminate the chaos caused by having separate systems.​

Phone

Full-featured call center & phone system that runs directly in your browser.
Learn more about phone

Chat

Real-time live chat and messaging solution to engage with your visitors wherever they are.
Learn more about chat

Email

Email platform that lets you track, prioritize and help your customers quicker.
Learn more about email

Facebook Messenger

Messaging platform that lets you engage with, prioritize and help your customers via Facebook Messenger.
Learn more about Facebook Messenger

PRIORITY

Prioritize intelligently.

Help your most important customers first by blending agents and prioritizing conversations across all channels.

Skill-based routing

Always match customers with the agent most qualified to meet their needs.

Flow builders

Build powerful and smart routing flows in minutes without assistance from your IT department.

Offer algorithms

Let the most qualified agents handle the most important conversations before the rest. Automatically.

PERSONALIZATION

Get down and personal.

Build long lasting relationships with your customers by having continuous and personal conversations. No more tickets or forms.

Customer recognition

Make your customers feel appreciated by instantly knowing who they are - their profile, journey and context.

Knowledge

Connect each conversation to relevant data including past conversations, order history and preferences.

Seamless integrations

Truly understand your customer by displaying customer data from your other systems in Dixa.
Learn more about integrations

Fighting Food Waste Around the World with Dixa

Too Good To Go is on an incredible growth journey, expanding internationally and fast. Because of this, they needed flexible software that could be set up quickly and scale across the globe. Dixa provides Too Good To Go with a highly scalable solution, an intuitive user experience that is easy for new agents to learn and the ability to customize setups by country.

Dixa in the news

Tech Crunch
Feb 8, 2019

Dixa, the ‘customer friendship’ platform, raises $14M

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Product Hunt
Feb 8, 2019

Dixa - Support all of your customers from one platform

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Computer World
Feb 8, 2019

Danske tech-iværksættere henter investering på 91 millioner kroner: Preben Damgaard og...

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