Simple, unified and engaging customer service software

Advanced routing

Automated and intelligent distribution of conversations to agents.

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Engaging & personal

Have continuous conversations with people at the center.

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PRESENCE

Be here, there 
and everywhere!

Unify the customer service experience across email, chat & phone and eliminate the chaos caused by having separate systems.​

Phone

Full-featured call center & phone system that runs directly in your browser.
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Chat

Real-time live chat and messaging solution to engage with your visitors wherever they are.
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Email

Email platform that lets you track, prioritize and help your customers quicker.
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Facebook Messenger

Messaging platform that lets you engage with, prioritize and help your customers via Facebook Messenger.
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PRIORITY

Prioritize intelligently.

Help your most important customers first by blending agents and prioritizing conversations across all channels.

Skill-based routing

Always match customers with the agent most qualified to meet their needs.

Flow builders

Build powerful and smart routing flows in minutes without assistance from your IT department.

Offer algorithms

Let the most qualified agents handle the most important conversations before the rest. Automatically.

PERSONALIZATION

Get down and personal.

Build long lasting relationships with your customers by having continuous and personal conversations. No more tickets or forms.

Customer recognition

Make your customers feel appreciated by instantly knowing who they are - their profile, journey and context.

Knowledge

Connect each conversation to relevant data including past conversations, order history and preferences.

Seamless integrations

Truly understand your customer by displaying customer data from your other systems in Dixa.
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Trusted by companies of all sizes across industries

Join other customer loving brands that use Dixa every day

Start building friendships

See what it's like to support all your customers from one platform!