our customers

See how Dixa helps brands around the world build customer friendships

Trusted by companies of all sizes who love their customers.

Direct-to-Consumer

Rapha races past the competition by providing human-centric support

The cult cycling apparel brand, Rapha, has a deep rooted culture of placing a high priority on their customers with a laser focus on their overall customer experience. In an effort to strengthen their global community of riders, Rapha was looking for customer service software that could help them funnel all customer communication into one system and break down the many channel silos that exist in most systems today. With Dixa, Rapha can ensure each customer receives helpful, personalized support from a real human, regardless of the channel they choose to reach out on.

“Two of the most important things for us is that our customers always receive a personal customer service experience and that our customer service reps have the best working experience. With Dixa, they all do in all respects.”

Iman Safari
Head of Subscribers & Customer Service 
No items found.

Foodtech

Fighting Food Waste Around the World with Dixa

Too Good To Go is on an incredible growth journey, expanding internationally and fast. Because of this, they needed flexible software that could be set up quickly and scale across the globe. At the same time, they needed a tool that could help them engage with their customers across various communication channels in a personalized manner. Dixa provides Too Good To Go with a highly scalable solution, an intuitive user experience that is easy for new agents to learn and the data to continually improve and optimize their customer experience.

read case study

“Two of the most important things for us is that our customers always receive a personal customer service experience and that our customer service reps have the best working experience. With Dixa, they all do in all respects.”

Iman Safari
Head of Subscribers & Customer Service 
No items found.

E-commerce

From limited systems in silos to one unified solution for phone, email, chat and social

The international flower delivery network, Interflora, used to have different systems for every communication channel. Working in this manner made it difficult to keep track of each customer if they reach out on more than one channel. Dixa provides Interflora with an all-in-one tool to engage and communicate with customers on all channels while increasing agent efficiency.

“Two of the most important things for us is that our customers always receive a personal customer service experience and that our customer service reps have the best working experience. With Dixa, they all do in all respects.”

Iman Safari
Head of Subscribers & Customer Service 
No items found.
read case study

After Valentine’s Day, it usually take two weeks to clear the backlog. With Dixa, it only took two days. Dixa has changed the way we work in a monumental way reducing our average wait time by 46%.

Iman Safari
Customer Service Manager at Interflora

Retail

Sportmaster delivers support in record time across all channels 

Sportmaster is Denmark's largest and most popular sports chain. The retail giant consists of 100 stores nationwide and an online shop, serving over 1.2 million customers in total. Sportmaster deeply values their customer experience, both in-store and online and was searching for an omnichannel tool to help them improve their processes to benefit their customers. Dixa gives Sportmaster the ability to provide their customers with faster, better service in record time.

read case study

“Two of the most important things for us is that our customers always receive a personal customer service experience and that our customer service reps have the best working experience. With Dixa, they all do in all respects.”

Iman Safari
Head of Subscribers & Customer Service 
No items found.

Dixa has eliminated cherry picking forever and unified us as a team. By working in a truly multichannel system, my team is more effective when solving customer inquiries and more efficient with how they spend their time. Working this way has been a game changer for us.

Lasse Bundgaard Pedersen
Head of Customer Service at SPORTMASTER

Fashion & Design

Being part of a fast moving industry requires a fast moving mentality

The fashion and design landscape is changing quickly with customers desiring more personalized experiences and brands having to work harder to build trust and loyalty with customers. Advancements in technology are providing the industry with new opportunities to deliver highly relevant and personalized customer experiences at every touchpoint. That's why the biggest brands are investing in . cloud-based software with flexible integrations that reduce complex setups to create a scalable seamless customer journey.

“Two of the most important things for us is that our customers always receive a personal customer service experience and that our customer service reps have the best working experience. With Dixa, they all do in all respects.”

Iman Safari
Head of Subscribers & Customer Service 
No items found.
Source: McKinsey - The state of fashion 2019: A year of awakening

Through our commitment to the design and production of furniture and accessories with an international appeal we strive to make good design accessible to the largest possible audience.

Source: Hay.com

Tech

From clunky call center software to a flexible, dependable solution

One.com is a leading supplier of web hosting services throughout Europe. Being a subscription-based company, retaining customers is one of One.com’s main goals. In order to achieve it, they must proactively engage customers who are at risk of churning or who have recently churned. Dixa provides One.com with a reliable platform to communicate with these customers and win them back.

“Two of the most important things for us is that our customers always receive a personal customer service experience and that our customer service reps have the best working experience. With Dixa, they all do in all respects.”

Iman Safari
Head of Subscribers & Customer Service 
No items found.

Dixa offered us a solution that did exactly what we needed and we were able to get up and running in no time. Why were we using at least two separate systems for sales and service before? This is much more intelligent and efficient compared to our old setup and it could be used globally from day one.

Thomas Medard Frederiksen
Business Development Executive at One.com 

Fintech

Half of the world is using at least one Fintech service

FinTech is disrupting the financial services industry in a big way. Consumers no longer look for assistance from financial middlemen in established institutions. From micro transactions and peer to peer lending to smartphone budget planners and mobile payments, new businesses are delivering products and services directly to consumers. 

Source: consumersinternational.org

“Two of the most important things for us is that our customers always receive a personal customer service experience and that our customer service reps have the best working experience. With Dixa, they all do in all respects.”

Iman Safari
Head of Subscribers & Customer Service 
No items found.

Given that our customers come to us to help them make informed loan decisions, building and maintaining trust with our customers is the most important thing to our business. We use Dixa because we always want to be available for our customers on all channels and provide them with the best service possible.

Johan Malmsten
Country Manager at Lendo

Travel

A unique and unified solution for handling leads, customer service and sales

With five different travel brands and a strong presence in Scandinavia, Aller Leisure’s travel agencies provide sales assistance and customer service to several hundred customers daily. Aller Leisure’s largest agency, Nyhavn Rejser, recently found themselves struggling to keep up with their rapidly growing customer base and was in need of software that could help them better manage their leads and customer support. Since switching to Dixa, Nyhavn Rejser has been able to increase their conversion rate by 26%.

read case study

“Two of the most important things for us is that our customers always receive a personal customer service experience and that our customer service reps have the best working experience. With Dixa, they all do in all respects.”

Iman Safari
Head of Subscribers & Customer Service 
No items found.

The way we manage our leads with Dixa is unique because all customer engagements and data goes into one solution. With Dixa, we give our customers and our employees a significantly better experience, which has resulted in an increase in sales, customer satisfaction and efficiency across the board.

Rie Ulrich
COO at Aller Leisure

Enterprise

Deliver Personalized Experiences at Scale

With most customer and brand interactions occurring online, it can be hard to establish a personal connection with your customers. Dixa unifies all your customer communication in one place, making it easy for your team to deliver personalized experiences every time for more repeat business.

Source: drivenow.com

“Two of the most important things for us is that our customers always receive a personal customer service experience and that our customer service reps have the best working experience. With Dixa, they all do in all respects.”

Iman Safari
Head of Subscribers & Customer Service 
No items found.

We strive to bring convenience to our customers lives by providing them with a flexible and sustainable alternative to car ownership. In order to deliver on this promise, we must ensure our customers can always communicate with us. Dixa gives us the ability to engage with our customers around the world in a smarter and more convenient manner.

Morten Jakobsen 
Head of Mobility Services & Managing Director - DriveNow CPH

Ready to get started?

Schedule a meeting or watch a demo to see what Dixa is all about.