We love brands that love their customers.
Dixa is a global customer service tech company on a mission to create friendships between brands and their customers, break down technology silos and eliminate bad customer service. Our software unifies customer engagement across email, chat, messaging and phone in one platform for a better customer and agent experience.
Dixa is a truly international company with 14+ nationalities working together in the heart of Copenhagen and with offices in London, Berlin and Kiev. With customers in 20+ countries, Dixa has experienced incredible growth since it’s global launch in 2018, quickly becoming one of Scandinavia’s fastest growing SaaS companies.
Dixa was created based on an idea among four friends who felt there had to be a better way for brands to communicate and engage with their customers after experiencing countless poor customer service interactions themselves. They were looking at a world where most support teams were using ticketing systems with shared inboxes for email combined with legacy call center solutions. However, for customer facing support teams, tickets and shared inboxes are just an extra administrative burden that ultimately harms the customer’s experience.
From their professional experiences it became more apparent that the majority of products within the CRM and contact center space were static and siloed solutions doing one or two things very well – but not delivering a holistic customer and agent experience. It was out of this frustration that Dixa was born.
At Dixa, we believe in a different way of treating customers. Brands should treat customers more like friends and less like transactions. Why? Because customers have more options than ever before and they care how they are treated. They want to be seen, heard and valued - just like a friend. And they're using multiple channels to communicate. That's why Dixa created software that can support this type of relationship and is on a mission to empower customers and brands to build stronger bonds – much like the connection between friends.
MISSION: To empower customers and brands to build stronger bonds - as if they were friends.
VISION: To create a world in which all people are welcomed by their favorite brands with the warm familiarity of a friend.
Dixa founder and leadership team with CEO Mads Fosselius and CTO Jacob Vous Petersen captured Start-up of the year at Ernest & Young 2018 EY Entrepreneur of the Year awards in Denmark. The Start-up category of the EY Entrepreneur Of The Year focuses on young companies with great potential and drive.
The jury emphasizes innovation and scaling possibilities - both nationally and internationally. The entrepreneurs behind it have managed to convince great investors about the company's potential. In addition, a high level of ambition, impact and entrepreneurship count.
Dixa was ranked #1 in G2 Crowd's Spring 2018 reports for contact centers in the categories the following categories: Users Most Likely to Recommend, Easiest to Use, Easiest to Setup and Fastest Implementation. The rankings are based on real users reviews.
Dixa won Best Engagement Solution at the 2019 Call & Contact Centre Expo. This award recognizes the challenges faced in employee and customer engagement. From workforce management and gamification to customer management technology, which enables relationships to be built and productivity to be improved - this award is open to all providers of the most effective engagement solutions.