About us

We love brands that love their customers.

About Dixa

Dixa is a global customer service tech company on a mission to create friendships between brands and their customers, break down technology silos and eliminate bad customer service. Our software unifies customer engagement across email, chat, messaging and phone in one platform for a better customer and agent experience.

Dixa is a truly international company with 14+ nationalities working together in the heart of Copenhagen and with offices in London, Berlin and Kiev. With customers in 20+ countries, Dixa has experienced incredible growth since it’s global launch in 2018, quickly becoming one of Scandinavia’s fastest growing SaaS companies.

Our story

Dixa was created based on an idea among four friends who felt there had to be a better way for brands to communicate and engage with their customers after experiencing countless poor customer service interactions themselves. They were looking at a world where most support teams were using ticketing systems with shared inboxes for email combined with legacy call center solutions. However, for customer facing support teams, tickets and shared inboxes are just an extra administrative burden that ultimately harms the customer’s experience.

From their professional experiences it became more apparent that the majority of products within the CRM and contact center space were static and siloed solutions doing one or two things very well – but not delivering a holistic customer and agent experience. It was out of this frustration that Dixa was born.

At Dixa, we believe in a different way of treating customers. Brands should treat customers more like friends and less like transactions. Why? Because customers have more options than ever before and they care how they are treated. They want to be seen, heard and valued - just like a friend. And they're using multiple channels to communicate. That's why Dixa created software that can support this type of relationship and is on a mission to empower customers and brands to build stronger bonds – much like the connection between friends.

MISSION: Our mission is to empower customers & brands to build stronger bonds - as if they were friends.

VISION: To create a world in which all people are welcomed by their favorite brands with the warm familiarity of a friend.

EY Entrepreneur of the Year

Dixa founder and leadership team with CEO Mads Fosselius and CTO Jacob Vous Petersen captured Start-up of the year at Ernest & Young 2018 EY Entrepreneur of the Year awards in Denmark. The Start-up category of the EY Entrepreneur Of The Year focuses on young companies with great potential and drive.

The jury emphasizes innovation and scaling possibilities - both nationally and internationally. The entrepreneurs behind it have managed to convince great investors about the company's potential. In addition, a high level of ambition, impact and entrepreneurship count.

G2Crowd Awards

Dixa was ranked #1 in G2 Crowd's Spring 2018 reports for contact centers in the categories the following categories: Users Most Likely to Recommend, Easiest to Use, Easiest to Setup and Fastest Implementation. The rankings are based on real users reviews.

Call & Contact Centre Expo Awards

Dixa was a finalist for the 2018 Call & Contact Centre Expo award for Best Engagement Solution. This award recognizes the challenges faced in employee and customer engagement. From workforce management and gamification to customer management technology, which enables relationships to be built and productivity to be improved - this award is open to all providers of the most effective engagement solutions.

Meet the team

Mads Blicher Fosselius

Co-founder & CEO

Jacob Vous Petersen

CO-FOUNDER & CTO

Anders Mayntzhusen

CCO

Kasper Sommer

CFO

Tue Søttrup

VP OF CUSTOMER EXPERIENCE

Sebastian Lauwers

VP OF ENGINEERING

Christian Colding

VP OF PRODUCT

Ghazaleh Mobkie

VP OF CUSTOMER SUCCESS

Kenneth Tange

VP OF MARKETING

James Marlow

GM OF UK & IRELAND

Jakob Nederby Nielsen

CO-FOUNDER & LEAD FRONTEND ENGINEER

Krisztian Tabori

CO-FOUNDER & LEAD DESIGNER

Mads Ritter Nørskov

PARTNER & LEAD BACKEND ENGINEER

Lauren Blair

Marketing Coordinator

Smilena Spasova

ACCOUNT EXECUTIVE

Rune Drole Pedersen

BACKEND ENGINEER

Julie Solem

EVENT & CUSTOMER RELATIONS DIRECTOR

Cristian Fruntisanu

DIGITAL DESIGNER

Mauro Codella

BACKEND ENGINEER

Brendan Ekstein

FINANCE ASSISTANT

Alise Loginova

WEB DESIGNER

Kasia Żukowska

FRONTEND ENGINEER

Olivier Amann

MARKET MANAGER

Ken Baumi

CX ENGAGEMENT MANAGER

Viktoria Vas

CX ENGAGEMENT MANAGER

Alexander Zafirov

BACKEND ENGINEER

Jason Stewart

GM OF NORTH AMERICA

Mariia Savchenko

ACCOUNT EXECUTIVE

Jesper Rosendal

CUSTOMER SUCCESS MANAGER

Anastasiia Medetska

CX Engagement Manager

Andrew Kaplun

CX Engagement Manager

Lukas Penner

CX Engagement Manager

Frederik Bache

FRONTEND ENGINEER

Zoobia Sheikh

FINANCE MANAGER

The board

Preben Damgaard

CHAIRMAN OF THE BOARD & INVESTOR

Damgaard Company

Lars Thinggaard

BOARD MEMBER & INVESTOR

Niels Vejrup Carlsen

BOARD MEMBER & INVESTOR

Seed Capital

Nikolaj Kornum

BOARD MEMBER & INVESTOR

Uwe Horstmann

BOARD MEMBER & INVESTOR

PROJECT A VENTURES