About us

We love brands that love their customers.

About Dixa

Dixa is a global customer service tech company on a mission to create friendships between brands and their customers, break down technology silos and eliminate bad customer service. Our software unifies customer engagement across email, chat, messaging and phone in one platform for a better customer and agent experience.

Dixa is a truly international company with 14+ nationalities working together in the heart of Copenhagen and with offices in London, Berlin and Kiev. With customers in 20+ countries, Dixa has experienced incredible growth since it’s global launch in 2018, quickly becoming one of Scandinavia’s fastest growing SaaS companies.

Our story

Dixa was created based on an idea among four friends who felt there had to be a better way for brands to communicate and engage with their customers after experiencing countless poor customer service interactions themselves. They were looking at a world where most support teams were using ticketing systems with shared inboxes for email combined with legacy call center solutions. However, for customer facing support teams, tickets and shared inboxes are just an extra administrative burden that ultimately harms the customer’s experience.

From their professional experiences it became more apparent that the majority of products within the CRM and contact center space were static and siloed solutions doing one or two things very well – but not delivering a holistic customer and agent experience. It was out of this frustration that Dixa was born.
At Dixa, we believe in a different way of treating customers. Brands should treat customers more like friends and less like transactions. Why? Because customers have more options than ever before and they care how they are treated. They want to be seen, heard and valued - just like a friend. And they're using multiple channels to communicate. That's why Dixa created software that can support this type of relationship and is on a mission to empower customers and brands to build stronger bonds – much like the connection between friends.

MISSION: To empower customers and brands to build stronger bonds - as if they were friends.

VISION: To create a world in which all people are welcomed by their favorite brands with the warm familiarity of a friend.

EY Entrepreneur of the Year

Dixa founder and leadership team with CEO Mads Fosselius and CTO Jacob Vous Petersen captured Start-up of the year at Ernest & Young 2018 EY Entrepreneur of the Year awards in Denmark. The Start-up category of the EY Entrepreneur Of The Year focuses on young companies with great potential and drive.

The jury emphasizes innovation and scaling possibilities - both nationally and internationally. The entrepreneurs behind it have managed to convince great investors about the company's potential. In addition, a high level of ambition, impact and entrepreneurship count.

Voted #1 on G2 by users around the world

"The thing I like the most about Dixa is the simplicity. It's simple to use in a good way. Dixa makes my work a lot easier, but also faster."
Christoffer R.– G2 reviewer

Call & Contact Center Expo Awards

Dixa won Best Engagement Solution at the 2019 Call & Contact Centre Expo. This award recognizes the challenges faced in employee and customer engagement. From workforce management and gamification to customer management technology, which enables relationships to be built and productivity to be improved - this award is open to all providers of the most effective engagement solutions.

Meet the team

Mads Blicher Fosselius

Mads Blicher Fosselius

Co-founder & CEO

Jacob Vous Petersen

Jacob Vous Petersen

Co-founder & CTO

Anders Mayntzhusen

Anders Mayntzhusen

CCO

Jakob Nederby Nielsen

Jakob Nederby Nielsen

Co-Founder & Director of Engineering

Krisztian Tabori

Krisztian Tabori

Co-Founder & Head of Global Brand Design

Kasper Sommer

Kasper Sommer

CFO

Joseph Smith

Joseph Smith

CRO

Tue Søttrup

Tue Søttrup

VP of Customer Experience

Kristian Mørk

Kristian Mørk

SVP Product & Engineering

Steffen Bilde

Steffen Bilde

VP of Product Strategy

Shane McNulty

Shane McNulty

VP Partners

Olivier Amann

Olivier Amann

Director of Sales - Nordics

Mads Ritter Nørskov

Mads Ritter Nørskov

Enterprise Architect & Partner

Nina Elisabeth Carøe

Nina Elisabeth Carøe

Director of People and Culture

Anna Dewhurst

Anna Dewhurst

Director of Talent Acquisition

Jennifer Montague

Jennifer Montague

Director of Marketing

Lauren Blair

Lauren Blair

Senior Brand Manager

Smilena Spasova

Smilena Spasova

Senior Account Executive - Nordics

Govind Hodgson

Govind Hodgson

Director of Sales UK

Rune Drole Pedersen

Rune Drole Pedersen

Lead Software Engineer

Julie Solem

Julie Solem

Brand Activation Manager

Laura Forné Elkow

Laura Forné Elkow

Head of Customer Friendship

Mauro Codella

Mauro Codella

Lead Software Engineer

Brendan Ekstein

Brendan Ekstein

Accounts Receivables Specialist

Mariia Savchenko

Mariia Savchenko

Head of Lead Intelligence

Jesper Rosendal

Jesper Rosendal

Customer Success Manager

Anastasiia Medetska

Anastasiia Medetska

Senior Customer Engagement Manager, Team Lead

Zoobia Sheikh

Zoobia Sheikh

Finance Manager

Iryna Chesanovska

Iryna Chesanovska

Senior Customer Engagement Manager

Riccardo Adragna

Riccardo Adragna

Head of Sales Excellence & Enablement

Matthew Lockwood

Matthew Lockwood

Director of Global Strategic Accounts

Inna Skyban

Inna Skyban

PA to CCO

Jacob Rathsach

Jacob Rathsach

Senior Product Designer

Kate Bergemann

Kate Bergemann

Senior Product Manager

Mikkel Andreassen

Mikkel Andreassen

Customer Experience Manager

Maxym Zabiyaka

Maxym Zabiyaka

Customer Success Consultant

Jakob Hyldtoft

Jakob Hyldtoft

Lead Software Engineer

Iryna Potapenko

Iryna Potapenko

Growth Operations Manager

Daniel Stănilă

Daniel Stănilă

Senior Software Engineer

Valeriia Krasnokutska

Valeriia Krasnokutska

Senior Market Research Analyst

Balys Anikevicius

Balys Anikevicius

Senior Software Engineer

Tatiana Chukhrai

Tatiana Chukhrai

Financial Accountant

Nikolaj Card

Nikolaj Card

Senior Account Manager

Sofiia Koval

Sofiia Koval

Market Research Analyst

Karolina Kolosova

Karolina Kolosova

Market Research Analyst

Yuliia Shykh

Yuliia Shykh

Market Research Analyst

Jean Melo

Jean Melo

Software Engineer

Cecilie Hegelund

Cecilie Hegelund

Chief of Staff

Iev Strygul

Iev Strygul

Software Engineer

Elizabeth Koval

Elizabeth Koval

Customer Success Consultant

Jacob Mark Rørhøj

Jacob Mark Rørhøj

Account Executive - Nordics

Zhen Ali

Zhen Ali

Account Executive

Aditya Patel

Aditya Patel

Senior Software Engineer

Lukas Smestad

Lukas Smestad

Customer Support Consultant

Abby Posner

Abby Posner

Strategic Account Developer

Samuel Orji

Samuel Orji

Software Engineer

Zsofia Von Halling

Zsofia Von Halling

Software Engineer

Orhan Koyuncu

Orhan Koyuncu

Sales Development Representative - Nordics

Vide-Marie Aarhus

Vide-Marie Aarhus

People Operations Student Assistant

Haeder Mazlom

Haeder Mazlom

People Operations Student Assistant

Max Hinze

Max Hinze

Revenue Operations Manager

Michelle Bie

Michelle Bie

Account Manager

Søren Dam Hansen

Søren Dam Hansen

Legal Counsel & Data Protection Officer

Zarina Khadikova

Zarina Khadikova

Software Engineer

Inga Cesnuleviciute

Inga Cesnuleviciute

Talent Acquisition

Philipp Klochkov

Philipp Klochkov

Software Engineer

Valeriya Konkova

Valeriya Konkova

Office Assistant

Mikkel Celinder

Mikkel Celinder

Senior Product Manager

Smitha Alampur

Smitha Alampur

Head of Product Design

Kelly Strong

Kelly Strong

Product Manager

Lutfi Couri

Lutfi Couri

Software Engineer

Heini Bærentsen

Heini Bærentsen

Internal IT Support

Ayani

Ayani

VP of Friendship

The board

Preben Damgaard

Chairman of The Board & Investor

Lars Thinggaard

Board Member & Investor

Niels Vejrup Carlsen

Board Member & Investor

Nikolaj Kornum

Board Member & Investor

Uwe Horstmann

Board Member & Investor