We recently sent a superstar team of Dixaterians to the 2019 Call & Contact Centre Expo in London. The week was filled with great talks, new faces and meaningful discussions surrounding customer experience.

Our very own VP of Product, Christian Colding, even got to speak to a room full of CX enthusiast about what Customer Friendship means and how one can apply the approach to their own customer service practices.

The week was topped off with an epic win after Dixa captured Best Engagement Solution! The award for Best Engagement Solution specifically recognizes the challenges faced in employee and customer engagement - from workforce management and gamification to customer management technology.

The Call & Contact Centre Expo Innovation Awards celebrate the best talent within the customer engagement world, as well as honor the latest innovation transforming our contact with customers. The award was decided on by a panel of distinguished judges after each nominee showcased their product or service to a live audience.