Deliver outstanding service through conversational customer engagement.
Remember when making a purchase was a social activity? People would go to the bakery for bread, the grocer’s for groceries and the shoe shop for shoes - buying their goods from real people.
Customer relationships are not what they used to be. Stories about how difficult it is to get in touch with brands and actually be greeted by a real person are many and scary.
What would your friends expect? Friends are there when you need them. Friends listen. Friends know who you are and know what you like.
Customer-centric brands know that.
Put the customer instead of the incident as the center of the action.
Build strong bonds with your customers via real and insightful conversations across channels from one interface - much like the communication between friends.
The time has come for you to look at how you do support in a new light and shift the way you think about the people that matter the most to your business - your customers!
Learn how to personalize your customer service efforts to create long-lasting relationships with your precious customers!
Dixa VP of Product, Christian Colding talks about how you let true skill-based routing flow by breaking down the barriers created by tiered ticketing support.