Drive growth through Knowledge-Centered Service with Elevio and Dixa

Deliver fast, effective, and efficient CX through easily accessible and actionable knowledge for agents and customers alike.

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Improve agent performance

Effortless keep your knowledge up to date by utilizing agent feedback. Capture, measure, and evolve your content to ensure consistency and quality of customer experience.

Increase team efficiency

Reduce your support workload and increase engagement by enabling agents and customers to help themselves by providing up to date answers through your knowledge base.

Leverage the power of KCS for long-term success

Advanced Knowledge Management

Don’t let experience go to waste. Encourage collaboration and leverage the collective learnings of your organization by creating content as a by-product of solving customer problems.

Scalable, Effortless Customer Success

Say goodbye to endlessly searching for answers. Ensure fast and effective customer service every time by providing intelligent, and instant, contextual support with the click of a button.

Evolution of Knowledge Management

Measure the impact of your content with data-driven decisions based upon agent and customer feedback to ensure your customers can always get the answers they need.

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Companies like you are already using Dixa!

Too Good To Go

"We successfully rolled out Dixa in 8 countries in just over a month. For new countries, it now only takes us a couple of days to go live."

– Andreas Sachse, COO

Interflora

“After Valentine's Day it usually takes one week to clear the backlog. With Dixa, it only took two days.”

– Iman Safari,
Customer Service Manager

Sportmaster

"The first month we implemented Dixa our average response time on email was cut down by 25.5 hours (roughly 85%). Dixa has been a game changer for us."

Schedule a meeting to see how Dixa can help your company grow faster.