Improve the quality of your customer support with Klaus & Dixa

Deliver unbeatable service by making internal feedback of customer conversations easy and systematic.

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Improve Team Performance

Analyze conversations to provide agents with QA reviews that drive continuous improvement and development.

Produce Happy Customers

Systematically identify and understand the trends, and gaps, across conversations, to keep on top of what's important to your customers.

Leverage conversations in Dixa with QA reviews
and boost customer service quality

Grow with ease

Klaus exposes bottlenecks in training and product, helping new agents get up to speed in record time and teams increase their overall knowledge and effectiveness.

Improve team productivity

Making internal feedback easy and systematic not only helps improve overall customer satisfaction, but also increases overall productivity and efficiency of the team.

Drive agent development

Give agents access to peer reviews and feedback along with actionable metrics to further their development drive consistent performance.

Companies like you are already using Dixa!

Too Good To Go

"We successfully rolled out Dixa in 8 countries in just over a month. For new countries, it now only takes us a couple of days to go live."

– Andreas Sachse, COO

Interflora

“After Valentine's Day it usually takes one week to clear the backlog. With Dixa, it only took two days.”

– Iman Safari,
Customer Service Manager

Sportmaster

"The first month we implemented Dixa our average response time on email was cut down by 25.5 hours (roughly 85%). Dixa has been a game changer for us."

Schedule a meeting to see how Dixa can help your company grow faster.