Analyze conversations to provide agents with QA reviews that drive continuous improvement and development.
Systematically identify and understand the trends, and gaps, across conversations, to keep on top of what's important to your customers.
Klaus exposes bottlenecks in training and product, helping new agents get up to speed in record time and teams increase their overall knowledge and effectiveness.
Making internal feedback easy and systematic not only helps improve overall customer satisfaction, but also increases overall productivity and efficiency of the team.
Give agents access to peer reviews and feedback along with actionable metrics to further their development drive consistent performance.