Plans and Pricing

Start a full-featured 14-day free trial now, pick a plan later.No setup fees or hidden charges.

Annual

Monthly

essential

$19

agent / month

Channels

Agent interface
Unlimited integrations
Email support

Try for free

PROFESSIONAL

$69

agent / month

Channels

All ESSENTIAL features
Cross-channel routing
Prioritize conversations
24/7 in-app chat support

Try for free

Enterprise

$119

agent / month

Channels

All PROFESSIONAL features
Embedded Analytics & Designer
Dedicated onboarding
Dual providers phone & email
Bring your own carrier & telco

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features

Essential

$19

Pro

$69

enterprise

$119

Handle chats, emails, messaging and phone calls

Add new agents and admins on the fly

Automatic contact recognition

Tag and categorize all conversations

Agent collision detection

Intelligent routing with flow editors

Conversation distribution algorithms

Prioritization of agents and queues

Conversation history and analytics

24/7 in-app chat and email support

Phone support and SLA's on uptime

Compare all features

"At Too Good To Go we believe that every individual action against food waste is part of a bigger movement that has a huge global impact. We approach our consumers with this mindset, which is why we use Dixa. Having all our communication in one place helps us prioritize and deliver better customer experiences every single day."

Andreas Sachse
COO at Too Good To Go

"Two of the most important things for us is that our customers always receive a personal customer service experience and that our customer service reps have the best working experience. With Dixa, they all do in all respects."

Iman Safari
Head of Subscribers & Customer Service

“The way we can manage our leads and customer service with Dixa is unique because all customer engagements and data across email, chat and phone goes into one solution.”

Rie Ulrich
‍COO Aller Leisure

Add-ons

LOCAL PHONE NUMBERS

International phone number in over 60 countries

Per number, per month

PREMIUM PHONE NUMBERS

The really, really cool numbers (PRO & ENTERPRISE only)

TOLL-FREE PHONE NUMBERS

Free for customers to call

$12

Per number, per month

NUMBER PORTING

Port your numbers to Dixa - we help as much as we can in the process

$12

Per number each month for 12 months

OUTBOUND TELEPHONY

Outbound per-minute rates vary - contact us for rates and help to find the cheapest setup

INBOUND TELEPHONY

Per minute pay-as-you-go rate of $0.02 with flat rate packages available (PRO & ENTERPRISE only)

See rates & packages

TOLL-FREE USAGE (US)

Extra charge for US-based toll-free calls

TOLL-FREE USAGE (REST OF WORLD)

Extra charge for toll-free calls

Some frequently asked questions

Do I need to enter my credit card details for the free trial?

No, just create an account to get started. You’ll start with all features for 14 days, and you can always pick a plan later on.

Which payment methods do you accept?

We currently accept VISA, Mastercard and American Express.

Can I keep my existing phone numbers?

Yes, you can absolutely keep your existing numbers. Contact us to transfer your existing numbers from your current phone carrier to Dixa (known as porting). We help you throughout the process. In some countries it can take some time - we’ll let you know what to expect. We’d love for it to be instant and free of charge, but unfortunately we don’t make the rules.

Do I need any hardware?

You simply need a computer that is connected to the Internet. But we do recommend headsets with active noise cancellation for the best experience.

Can I use desk phones with Dixa?

Yes, we integrate with Jabra’s USB desk phones.

Where are phone numbers available?

Argentina*, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Chile, Colombia*, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, El Salvador*, Estonia, Finland, France, Georgia, Germany, Greece, Hong Kong, Hungary, India*, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Panama, Peru, Philippines*, Poland, Portugal, Puerto Rico, Romania, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland*, Turkey, United Arab Emirates*, United Kingdom, United States, Virgin Islands (US), World (iNum). *These countries are more expensive than our normal rate and requires you to contact us for a price.

Plans and Pricing

essential

PROFESSIONAL

Enterprise

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Add-ons

Some frequently asked questions

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