Pricing Plans

Shift to the leading conversational customer engagement platform today!

Choose the plan that is right for your brand to boost agent efficiency, customer retention and customer experience.

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One platform for all customer engagement

Make meaningful, long-lasting relationships with each customer by routing all communication channels through one single platform.

One-screen wonder for agents and managers

Significantly improve the agent experience and empower agents to resolve inquiries faster by providing more context and fewer systems.

Best friend on your growth journey

Get actionable insights through smart analytics and dashboards. Improve customer experience and agent performance through KPIs.

The only complete agent and
customer friendly platform you’ll ever need

Professional

$99

/agent/mo

Ideal for small and medium-sized teams looking for powerful, scaleable customer service and engagement.

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Grow customer value:

Email, Chat, Voice, Facebook Messenger, WhatsApp & SMS

Customer & Agent Ratings / Feedback*

Smart and actionable flows for all channels

Self-service for your customers

AI-based customer sentiment**

Stay productive:

Up to 5 languages

Real-time Dashboards

Smart & Reliable:

Core API

Analytics (Conversations, Agents, Metrics)

Premium

$139

/agent/mo

Support your business as it grows with intelligent and proactive customer engagement.

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All the Professional plan features

Grow customer value:

Knowledge Base for your agents

Proactive outreach

Conversational Assistant*

Contextual Routing*

Stay productive:

Expanded Analytics

Unlimited collaboration users

Unlimited languages

Voice Providers

Smart & Reliable:

Enterprise SLA

Unlimited API

Guaranteed data centre location (add-on with fee)

Outgoing Webhooks**

Platinum

$179

/agent/mo

Best option for scaling your customer engagement. Automation, Enterprise-level SLA and compliance

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All the Premium plan features

Grow customer value:

Advanced Self-service

Advanced Knowledge Base

Contextual Automation**

Stay productive:

Roles & Permissions**

Smart & Reliable:

Customized Enterprise SLA

Advanced analytics designer*

For a detailed view of all features please compare plans and see our usage pricing. Price of Dixa Professional, Premium and Platinum does not include costs of usage (telephony minutes/packages, phone numbers, text messages).
All plans are billed annually and require minimum 8 agents.
We offer special pricing for startups that qualify for our Dixa for Startups Program.

* In Early Access Program
** Coming Q4 2019

Not sure which plan or solution is right for you?

Contact our customer engagement experts

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Why Dixa is right for you

Customer Service Manager

Fast and reliable customer service across ALL channels

Customer information at agents' fingertips

Best-in-class routing and team management

Voted #1 when it comes to implementation and usability

Smart and actionable reporting & insights

Enterprise level SLA and data protection

Customer Success Manager

Happy customers through conversations, not tickets

Faster resolution times through contextual routing

Strong analytical insights into customers

Scheduled outreach identifies new opportunities with customers

Complete history of each customer's engagement with your team

Marketing

Track how customers react to campaigns across ALL channels

Customer engagement and feedback at your fingertips

Smart and actionable reporting & insights

Integrate your social media activities with your customer engagement efforts

Enterprise level SLA and data protection

CXO

Happy customers

Strong ROI and payback on customer service platform

Predicable costs

No hardware or CAPEX needed

Strong analytical insights

DriveNow

"We strive to bring convenience to our customers lives by providing them with a flexible and sustainable alternative to car ownership. In order to deliver on this promise, we must ensure our customers can always communicate with us. Dixa gives us the ability to engage with our customers around the world in a smarter and more convenient manner."

– Morten Jakobsen, Head of Mobility Services & Managing Director

Rapha

"We had an aspiration before Dixa to become a global #OneRapha team. In order to unlock that opportunity we needed a platform that was within the same mindset around not having siloed ways of thinking and working. Dixa has provided us with this one screen wonder."

– Rob Pierce, Customer Operations Director

Interflora

"After Valentine’s Day, it usually take two weeks to clear the backlog. With Dixa, it only took two days. Dixa has changed the way we work in a monumental way reducing our average wait time by 46%."

– Iman Safari, Customer Service Manager

Some frequently asked questions

Which Plan should I choose?
Each Dixa plan provides tremendous value and near-instant payback. Our most popular plan is the Premium plan, which gives you world-class customer engagement, high team efficiency, best-in-class data management, SLA and many other features. In the end the choice of plan depends on your needs and we would be pleased to schedule a demo. Simply book here.
Is this geared towards specific industries?
Dixa works well across a multitude of industries, from direct-to-consumer, ecommerce, retail, fintech, foodtech, manufacturing, consumer services and many more. See our cases for examples of how we have solved problems for companies in your industry.
Is there an ideal team size?
Dixa works very well in any team size. We do have a minimum of 8 seats but work equally well in teams of 10, 50, 100, 300 or more.
Does Dixa work in other languages than English?
Yes, absolutely! Born global, Dixa can be used in any language.
Is Dixa GDPR compliant?
Yes. For more information, Contact us.
Which payment methods do you accept?
We currently accept VISA, Mastercard and American Express.
Can I keep my existing phone numbers?
Yes, you can absolutely keep your existing numbers. Contact us to transfer your existing numbers from your current phone carrier to Dixa (known as porting). We help you throughout the process. In some countries it can take some time - we’ll let you know what to expect. We’d love for it to be instant and free of charge, but unfortunately we don’t make the rules.
Do I need any hardware?
You simply need a computer that is connected to the Internet. But we do recommend headsets with active noise cancellation for the best experience.
Can I use desk phones with Dixa?
Yes, we integrate with selected USB desk phones. Please contact us for more details.
Where are phone numbers available?
Argentina*, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Chile, Colombia*, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, El Salvador*, Estonia, Finland, France, Georgia, Germany, Greece, Hong Kong, Hungary, India*, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Panama, Peru, Philippines*, Poland, Portugal, Puerto Rico, Romania, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland*, Turkey, United Arab Emirates*, United Kingdom, United States, Virgin Islands (US), World (iNum). *These countries are more expensive than our normal rate and requires you to contact us for a price.

Ready to get started?

Schedule a meeting or watch a demo to see what Dixa is all about.