Simple, transparent pricing

Everything you need to deliver exceptional customer service.
Start with a plan, supercharge with AI

Trusted by global ecommerce brands

Choose your platform plan

All plans include omnichannel support. AI products can be added to any plan

MonthlyAnnual
Save 20%
$ USD€ EUR£ GBP
Growth
For growing teams
$
89
/agent/mo
  • All channels (Phone, Email, Chat, Social)
  • External Knowledge Base
  • Survey Measurement
  • Language Detection
  • Business Hours
  • @Mentions & Linking Conversations
  • Service Level Agreements
  • Agents Teams & Custom Workloads
  • Native Integrations
Book a Demo
Ultimate
For scaling operation
$
139
/agent/mo
  • Everything in Growth
  • Routing with External Data
  • Knowledge-Centered Service
    AI
  • Standard AI Intent Detection
    AI
  • Advanced Automations
  • Knowledge AI Translations
    AI
  • Macros
  • Sandbox Access
  • 3rd-party AI Integrations
    AI
Book a Demo
Most Popular
Prime
For enterprise needs
$
179
/agent/mo
  • Everything in Ultimate
  • SSO (Single Sign-On)
  • Advanced AI Intent Detection
    AI
  • Advanced Insights
    AI
  • Custom User Roles
  • Multiple Organizations
  • Queue & Claim Restrictions
  • Enterprise API Limits
  • Outbound Email Templates
Book a Demo

Compare plans in detail

Growth$89/agent/moUntimate$139/agent/moPrime$179/agent/mo
CHANNELS
All Channel (Phone, Email, Chat, Social)
Contact Forms
IVR (Interactive Voice Response)
Call Recording
Customer Callback
Voicemail
Outbound Email Templates
CUSTOMER MANAGEMENT
Contact Database (Customers and Companies)
Automatic Customer Recognition
Custom Contact Attributes
Conversation History
Conversation Redaction
PRODUCTIVITY
Internal Notes
@Mentions
Link Conversations
Side Conversations
Dark Mode
Macros
Advanced Automations
ANALYTICS
Real-time Analytics
Historical Analytics
Queue Dashboard (TV Mode)
All Channel Dashboards
Knowledge Dashboards
Survey Measurement
Advanced Insights
Add-on
Add-on
Included
Custom Dashboards
SLA Analysis
ROUTING
Intelligent Routing
Unlimited Queues
Business Hours
Service Level Alerts
Custom Workload Limits
Flow Editor
Routing with External Data
AI Intent Detection
Standard
Advanced
Queue Restrictions
PLATFORM
Native Integrations
Custom Integrations
Webhooks
Developer Hub
Sandbox Access
SSO (Single Sign-On)
Add-on
Add-on
Included
Multiple Organizations
Enterprise API Limits
KNOWLEDGE
External Knowledge Base
Internal Knowledge Base
Multiple Help Centers
Article Feedback
Knowledge-Centered Service
AI Translations
ROUTING
Agents Teams & Custom Workloads
Dedicated Team Dashboard
Custom User Roles
Claim Restrictions
Presence Restrictions

Frequently Asked Questions

How much does Dixa cost?

Dixa offers three plans: Growth at €89/agent/month, Ultimate at €139/agent/month, and Prime at €179/agent/month (billed annually). All plans include omnichannel support across phone, email, chat, and social. AI products like Mim can be added to any plan.

What's included in every Dixa plan?

All plans include omnichannel support (phone, email, chat, social), contact forms, conversation history, native integrations, and access to the Dixa knowledge base. Higher tiers add features like intelligent routing, advanced automation, custom dashboards, and API access.

What's the difference between Growth, Ultimate, and Prime?

Growth covers the essentials — all channels, basic routing, and standard integrations. Ultimate adds intelligent routing, workflow automation, advanced analytics, and custom dashboards. Prime includes everything plus advanced AI features, priority support, unlimited API calls, and dedicated success management.

Can I add AI to any plan?

Yes. Mim AI Agent and AI Co-Pilot can be added to any plan. AI pricing is based on usage — contact us for a quote based on your expected conversation volume.

Do you offer monthly billing?

Yes. Monthly and annual billing are both available. Annual plans include a discount compared to monthly pricing.

Is there a free trial?

Book a demo to discuss trial options with our team. We'll help you evaluate Dixa with your actual use case and data.

What channels are included?

All plans include phone, email, chat, WhatsApp, Facebook Messenger, Instagram DMs, and contact forms. You don't pay extra per channel.

How does Dixa pricing compare to Zendesk?

Dixa includes phone, chat, and all channels in one price — no separate add-ons for voice or messaging. Many Zendesk customers find Dixa simpler to budget for because there are fewer surprise costs as you scale.

What integrations are included?

Native integrations (Shopify, Magento, etc.) are included in all plans. Custom integrations via API and webhooks are available on Ultimate and Prime. Developer Hub access requires Ultimate or higher.

Do you charge per conversation or per agent?

Dixa is priced per agent seat. Mim AI Agent is priced based on conversation volume. This means your agent costs stay predictable while AI scales with demand.

See what Dixa can do for you

Book a call with our team and discover how brands like yours handle more with less.

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