Choose the plan that is right for your brand to boost agent efficiency, customer retention and customer experience.
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Make meaningful, long-lasting relationships with each customer by routing all communication channels through one single platform.
Significantly improve the agent experience and empower agents to resolve inquiries faster by providing more context and fewer systems.
Get actionable insights through smart analytics and dashboards. Improve customer experience and agent performance through KPIs.
Ideal for small and medium-sized teams looking for powerful, scaleable customer service and engagement.
Grow customer value:
Email, Chat, Voice, Facebook Messenger, WhatsApp & SMS
Customer & Agent Ratings / Feedback*
Smart and actionable flows for all channels
AI-based customer sentiment**
Stay productive:
Up to 5 languages
Real-time Dashboards
Smart & Reliable:
Core API
Analytics (Conversations, Agents, Metrics)
Support your business as it grows with intelligent and proactive customer engagement.
All the Professional plan features
Grow customer value:
Proactive outreach
Conversational Assistant*
Contextual Routing*
Stay productive:
Expanded Analytics
Unlimited collaboration users
Unlimited languages
Voice Providers
Smart & Reliable:
Enterprise SLA
Unlimited API
Guaranteed data centre location (add-on with fee)
Outgoing Webhooks*
Best option for scaling your customer engagement. Automation, Enterprise-level SLA and compliance
All the Premium plan features
Grow customer value:
Contextual Automation**
Stay productive:
Roles & Permissions**
Smart & Reliable:
Customized Enterprise SLA
Advanced analytics designer*
For a detailed view of all features please compare plans and see our usage pricing.
Price of Dixa Professional, Premium and Platinum does not include costs of usage (telephony minutes/packages, phone numbers and text messages).
All plans are billed annually and require minimum 8 agents.
We offer special pricing for startups that qualify for our Dixa for Startups Program.
* In Early Access Program
** Coming Q2 2020
Contact our customer engagement experts
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Fast and reliable customer service across ALL channels
Customer information at agents' fingertips
Best-in-class routing and team management
Voted #1 when it comes to implementation and usability
Smart and actionable reporting & insights
Enterprise level SLA and data protection
Happy customers through conversations, not tickets
Faster resolution times through contextual routing
Strong analytical insights into customers
Scheduled outreach identifies new opportunities with customers
Complete history of each customer's engagement with your team
Track how customers react to campaigns across ALL channels
Customer engagement and feedback at your fingertips
Smart and actionable reporting & insights
Integrate your social media activities with your customer engagement efforts
Enterprise level SLA and data protection
Happy customers
Strong ROI and payback on customer service platform
Predicable costs
No hardware or CAPEX needed
Strong analytical insights
"We strive to bring convenience to our customers lives by providing them with a flexible and sustainable alternative to car ownership. In order to deliver on this promise, we must ensure our customers can always communicate with us. Dixa gives us the ability to engage with our customers around the world in a smarter and more convenient manner."
– Morten Jakobsen, Head of Mobility Services & Managing Director
"We had an aspiration before Dixa to become a global #OneRapha team. In order to unlock that opportunity we needed a platform that was within the same mindset around not having siloed ways of thinking and working. Dixa has provided us with this one screen wonder."
– Rob Pierce, Customer Operations Director
"After Valentine’s Day, it usually take two weeks to clear the backlog. With Dixa, it only took two days. Dixa has changed the way we work in a monumental way reducing our average wait time by 46%."
– Iman Safari, Customer Service Manager
Schedule a meeting to see how Dixa can help your company grow faster.