Choose your platform plan

All plans include omnichannel support. AI products can be added to any plan
‍

Monthly Annual

Save 20%

$ USD € EUR £ GBP

Growth

For growing teams

/agent/mo

All channels (Phone, Email, Chat, Social)
External Knowledge Base
Survey Measurement
Language Detection
Business Hours
@Mentions & Linking Conversations
Service Level Agreements
Agents Teams & Custom Workloads
Native Integrations

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Ultimate

For scaling operation

139

/agent/mo

Everything in Growth
Routing with External Data
Knowledge-Centered Service
AI
Standard AI Intent Detection
AI
Advanced Automations
Knowledge AI Translations
AI
Macros
Sandbox Access
3rd-party AI Integrations
AI

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Compare plans in detail

	Growth $89/agent/mo	Untimate $139/agent/mo	Prime $179/agent/mo
CHANNELS
All Channel (Phone, Email, Chat, Social)
Contact Forms
IVR (Interactive Voice Response)
Call Recording
Customer Callback
Voicemail
Outbound Email Templates
AI Voice Transcription
CUSTOMER MANAGEMENT
Contact Database (Customers and Companies)
Automatic Customer Recognition
Custom Contact Attributes
Conversation History
Conversation Redaction
PRODUCTIVITY
Internal Notes
@Mentions
Link Conversations
Side Conversations
Dark Mode
Macros
Advanced Automations	Add-on	Add-on	Add-on
ANALYTICS
Real-time Analytics
Historical Analytics
Queue Dashboard (TV Mode)
All Channel Dashboards
Knowledge Dashboards
Survey Measurement
Custom Dashboards
SLA Analysis
Advanced Insights	Add-on	Add-on	Included
Quality Assurance	Add-on	Add-on	Add-on
AI Auto QA	Add-on	Add-on	Add-on
ROUTING
Intelligent Routing
Unlimited Queues
Business Hours
Service Level Alerts
Custom Workload Limits
Flow Editor
Routing with External Data
AI Intent Detection		Standard	Advanced
Queue Restrictions
PLATFORM
Native Integrations
Custom Integrations
Webhooks
Developer Hub
Sandbox Access
SSO (Single Sign-On)	Add-on	Add-on	Included
Collaboration User	Add-on	Add-on	Add-on
Seasonal Agent	Add-on	Add-on	Add-on
Multiple Organizations
Enterprise API Limits
KNOWLEDGE
External Knowledge Base
Internal Knowledge Base
Multiple Help Centers
Article Feedback
Knowledge-Centered Service
AI Translations
ROUTING
Agents Teams & Custom Workloads
Dedicated Team Dashboard
Custom User Roles
Claim Restrictions
Presence Restrictions

Supercharge your Dixa setup

Available as add-ons across Growth, Ultimate, and Prime.

Soft, blurred close-up of ocean waves in purple and blue tones.

Mim AI Agent

Build a chatbot and automate up to 80% of your requests with our automation platform. Provide 24/7 conversational support and save agents from repetitive work.

Smart Replies

Seamless Handovers

AI-driven Personalization

Contact Form Capture

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AI Co-Pilot

GPT-powered tools for your agents. Improve emails, check spelling, translate on the fly, and generate summaries – all directly from Team Hub.

Smart Replies

Smart Summaries

AI Translations

AI Spellchecker

Writing Assistant

AI Writing Style Guide

Quality Assurance

Monitor 100% of conversations with real-time dashboards, custom scorecards, and optional AI Auto QA for automatic issue detection.

Learn more

Advanced Insights

AI-powered analytics to understand customer journeys, optimize team performance, and make data-driven decisions.

Learn more

Voice Transcription

Automatically transcribe calls into searchable text using AI. Enable accurate QA and unlock insights across all voice conversations.

Single Sign-On

Simplify user authentication across your organization. Add SSO to streamline logins, strengthen security, and make onboarding new team members effortless.

Not sure which plan fits?

Our team is happy to help with personalized advice!

Get in touch

Frequently Asked Questions

How much does Dixa cost?

Dixa offers three plans: Growth at €89/agent/month, Ultimate at €139/agent/month, and Prime at €179/agent/month (billed annually). All plans include omnichannel support across phone, email, chat, and social. AI products like Mim can be added to any plan.

What's included in every Dixa plan?

All plans include omnichannel support (phone, email, chat, social), contact forms, conversation history, native integrations, and access to the Dixa knowledge base. Higher tiers add features like intelligent routing, advanced automation, custom dashboards, and API access.

What's the difference between Growth, Ultimate, and Prime?

Growth covers the essentials — all channels, basic routing, and standard integrations. Ultimate adds intelligent routing, workflow automation, advanced analytics, and custom dashboards. Prime includes everything plus advanced AI features, priority support, unlimited API calls, and dedicated success management.

Can I add AI to any plan?

Yes. Mim AI Agent, AI Co-Pilot, AI Quality Assurance, and AI Voice Transcription can be added to any plan. Mim is priced based on conversation volume. AI Co-Pilot, AI QA, and Voice Transcription are priced per agent seat. Contact us for a quote based on your setup.

Do you offer monthly billing?

Yes. Monthly and annual billing are both available. Annual plans include a discount compared to monthly pricing.

Is there a free trial?

Book a demo to discuss trial options with our team. We'll help you evaluate Dixa with your actual use case and data.

What channels are included?

All plans include phone, email, chat, WhatsApp, Facebook Messenger, Instagram DMs, and contact forms. You don't pay extra per channel.

How does Dixa pricing compare to Zendesk?

Dixa includes phone, chat, and all channels in one price — no separate add-ons for voice or messaging. Many Zendesk customers find Dixa simpler to budget for because there are fewer surprise costs as you scale.

What integrations are included?

Native integrations (Shopify, Magento, etc.) are included in all plans. Custom integrations via API and webhooks are available on Ultimate and Prime. Developer Hub access requires Ultimate or higher.

Do you charge per conversation or per agent?

Dixa is priced per agent seat. Mim AI Agent is priced based on conversation volume. This means your agent costs stay predictable while AI scales with demand.

See what Dixa can do for you

Book a call with our team and discover how brands like yours handle more with less.

Book a demo

Simple, transparent pricing