Pricing

  • $
  • £
Monthly Yearly
Growth

$109

$89

per Agent/Month

  • All the Power of the Dixa platform

    Conversation Overview, Conversation Timeline, Intelligent Routing, Conversation Offers, Conversation Transfer, Side Conversations, Advanced Search, Notes & Tags, Analytics, Activity Log, Data Export, Integrations, Mobile SDK, Data Export, Customizable Contact Forms, Contact Form API, Contact Management.

  • All Channels

    Phone, Email, Dixa Messenger, SMS, Facebook Messenger, Instagram, WhatsApp, and Contact Forms

  • External Knowledge Base

    Help your customers find the answers they’re looking for⁠—before they ever reach out to an agent. Instantly deliver suggestions and support to your customers with our Knowledge Assistant and supplement this with hotspots in the right places to help customers as they navigate your website. Plus, parlez-vous français? Support in 30+ languages means you can display content to your customers in their preferred language. Don’t want to do your own translations? Automatically translate your articles with a single click.

  • CSAT Measurement for Email and Dixa Messenger

    With our CSAT feature, you can ask customers to rate their experience right after a conversation. Measure customer satisfaction, reduce churn, and turn happy customers into brand advocates.

  • Callback

    Let your customers decide if they’d rather be called back than wait on hold.

  • Language Detection

    Our language detection software can detect 60+ languages, ensuring your customers always get support in their preferred language.

  • Scheduled Conversations

    Reduce customer churn, foster customer loyalty, and keep leads warm with scheduled callback conversations. All you have to do is upload a CSV file with your contact information.

  • Agent Teams

    Create teams inside Dixa and assign your agents to any number of these. Teams can be used to distinguish between certain departments or to divide agents based on languages or other skill sets.

  • Unlimited Custom Cards

    Display information from external sources, like your CRM or ecommerce platform, in Dixa, so your agents have access to all the info they need without having to switch systems.

  • Custom Conversation Attributes

    Create, track, and search custom data on the conversation level. Easily create free text and select fields, such as “Contact Reason”, “OrderID”, “Customer Lifecycle Stage” etc., and add as many options as you’d like.

  • Business Critical Integrations

    Free your team from silos and connect your most important applications—Shopify, Salesforce, HubSpot, Magento, Microsoft Dynamics 365, and more—to Dixa so you can access and leverage all your important information from one screen.

All the Power of the Dixa platform

Conversation Overview, Conversation Timeline, Intelligent Routing, Conversation Offers, Conversation Transfer, Side Conversations, Advanced Search, Notes & Tags, Analytics, Activity Log, Data Export, Integrations, Mobile SDK, Data Export, Customizable Contact Forms, Contact Form API, Contact Management.

All Channels

Phone, Email, Dixa Messenger, SMS, Facebook Messenger, Instagram, WhatsApp, and Contact Forms

External Knowledge Base

Help your customers find the answers they’re looking for⁠—before they ever reach out to an agent. Instantly deliver suggestions and support to your customers with our Knowledge Assistant and supplement this with hotspots in the right places to help customers as they navigate your website. Plus, parlez-vous français? Support in 30+ languages means you can display content to your customers in their preferred language. Don’t want to do your own translations? Automatically translate your articles with a single click.

CSAT Measurement for Email and Dixa Messenger

With our CSAT feature, you can ask customers to rate their experience right after a conversation. Measure customer satisfaction, reduce churn, and turn happy customers into brand advocates.

Callback

Let your customers decide if they’d rather be called back than wait on hold.

Language Detection

Our language detection software can detect 60+ languages, ensuring your customers always get support in their preferred language.

Scheduled Conversations

Reduce customer churn, foster customer loyalty, and keep leads warm with scheduled callback conversations. All you have to do is upload a CSV file with your contact information.

Agent Teams

Create teams inside Dixa and assign your agents to any number of these. Teams can be used to distinguish between certain departments or to divide agents based on languages or other skill sets.

Unlimited Custom Cards

Display information from external sources, like your CRM or ecommerce platform, in Dixa, so your agents have access to all the info they need without having to switch systems.

Custom Conversation Attributes

Create, track, and search custom data on the conversation level. Easily create free text and select fields, such as “Contact Reason”, “OrderID”, “Customer Lifecycle Stage” etc., and add as many options as you’d like.

Business Critical Integrations

Free your team from silos and connect your most important applications—Shopify, Salesforce, HubSpot, Magento, Microsoft Dynamics 365, and more—to Dixa so you can access and leverage all your important information from one screen.

Ultimate

$169

$139

per Agent/Month

  • All Features from Growth
  • Routing with External Data

    A true game-changer: No matter where your customer data lives, you can use it to route conversations in Dixa to queues more accurately based on your needs and priorities.

  • Standard AI Intent Detection

    Up to 300 characters prompted

  • Knowledge-Centered Service

    Give your agents superpowers: Deliver knowledge articles to your agents when they need it most, so they can focus on doing what they do best: supporting your customers. Plus, keep it fresh: our machine learning algorithm helps you pinpoint what content in your Knowledge Base is working and what can be improved or is missing.

  • Advanced Conversation Automations

    Automate manual work and ensure agents spend their time wisely. With Dixa’s automation flows, you decide what happens to conversations with certain triggers and conditions. For example, send auto-replies after x days, tag unanswered conversations as high-priority after x hours, prioritize conversations that signal customer churn risk, and much more!

  • Activity Log API

    Activity logs are detailed records of each conversation you’ve had with a customer. They’re great for gaining insights about specific events. With this API, you can export activity logs and monitor them in your own system or add them to a data warehouse.

  • Bulk Actions

    Save time by applying one or more actions to multiple conversations simultaneously, such as personalized quick replies, tags, notes, queue transfer, close emails, and more.

  • Routing Assistant in Dixa Messenger

    Our automated routing assistant asks customers questions in the chat so we can better understand their needs and route their conversation to the right agent or queue. Use it to qualify leads, get more information from a customer before they speak to an agent, route them to a specific department, have them sign up for a demo, and more.

  • Sandbox Access

    What happens in the sandbox, stays in the sandbox. Safely explore Dixa’s platform and features without risk to your business continuity.

  • 3rd-party AI Agent Integrations
All Features from Growth
Routing with External Data

A true game-changer: No matter where your customer data lives, you can use it to route conversations in Dixa to queues more accurately based on your needs and priorities.

Standard AI Intent Detection

Up to 300 characters prompted

Knowledge-Centered Service

Give your agents superpowers: Deliver knowledge articles to your agents when they need it most, so they can focus on doing what they do best: supporting your customers. Plus, keep it fresh: our machine learning algorithm helps you pinpoint what content in your Knowledge Base is working and what can be improved or is missing.

Advanced Conversation Automations

Automate manual work and ensure agents spend their time wisely. With Dixa’s automation flows, you decide what happens to conversations with certain triggers and conditions. For example, send auto-replies after x days, tag unanswered conversations as high-priority after x hours, prioritize conversations that signal customer churn risk, and much more!

Activity Log API

Activity logs are detailed records of each conversation you’ve had with a customer. They’re great for gaining insights about specific events. With this API, you can export activity logs and monitor them in your own system or add them to a data warehouse.

Bulk Actions

Save time by applying one or more actions to multiple conversations simultaneously, such as personalized quick replies, tags, notes, queue transfer, close emails, and more.

Routing Assistant in Dixa Messenger

Our automated routing assistant asks customers questions in the chat so we can better understand their needs and route their conversation to the right agent or queue. Use it to qualify leads, get more information from a customer before they speak to an agent, route them to a specific department, have them sign up for a demo, and more.

Sandbox Access

What happens in the sandbox, stays in the sandbox. Safely explore Dixa’s platform and features without risk to your business continuity.

3rd-party AI Agent Integrations
Prime

$215

$179

per Agent/Month

  • All Features from Ultimate
  • SSO
  • Advanced AI Intent Detection

    Up to 1000 characters prompted

  • AI Transcription
  • Advanced Insights
  • Queue Restrictions
  • Enterprise API limit
  • Custom User Roles
  • Multiple Organisations
  • Widget White Labeling
All Features from Ultimate
SSO
Advanced AI Intent Detection

Up to 1000 characters prompted

AI Transcription
Advanced Insights
Queue Restrictions
Enterprise API limit
Custom User Roles
Multiple Organisations
Widget White Labeling

All pricing plans have a 7-seat minimum.
Monthly, quarterly, or six-month billing frequency will incur a surcharge to the annual billing prices shown.

Supercharge your Dixa setup

  • $
  • £
Monthly Yearly

Mim AI Agent

Automate up to 80% of your requests so that you can focus on the customers that need the human touch.

See key features

$0.40 per conversation

$0.40 per conversation

AI Co-Pilot

Equip your agents with AI superpower! — AI Assistant for Agents, Smart Summaries, and Smart Replies.

See key features

$47 per agent / month

$39 per agent / month

AI Quality Assurance

Our QA solution offers full performance insights, while Auto QA uses AI for 100% conversation coverage.

See key features

$35 per agent / month

$29 per agent / month


+ AI Auto QA: $0.05 per conversation (optional)

Advanced Insights

Make informed decisions, optimize team performance, and elevate your service experience like never before.

See key features

$35 per user / month

$29 per user / month

AI Transcription

Transcribe your voice-based conversations to make them easily searchable, enable accurate QA, and unlock advanced insights across all your calls.

$0.005 per minutes

$0.005 per minutes

Collaboration User

Collaboration users have access to Analytics and can perform internal, non-customer-facing tasks within Dixa.

$42 per user / month

$35 per user / month

Single Sign-On (SSO)

Simplify user authentication by adding Single Sign-On (SSO) for all you users.

$6 per user / month

$6 per user / month

Seasonal Agent

Don’t know how many agents you might need in peak season? No problem. Easily add agents to Dixa and receive the charge on your next bill.

Pricing based on plan

Pricing based on plan

Fast setup, ready to go

Data Migration

Have some crucial tickets in your backlog that you just can’t part ways with? No worries at all! With Dixa’s Data Migration, we’ll transfer your tickets from your old system straight into your shiny new Dixa instance.

Pricing upon request

Pricing upon request

Custom Card Assistance

Get help setting up our powerful Custom Cards. All we need from you is a little bit of code, we’ll do the rest. With Custom Cards, you can display information from external sources like your CRM or eCommerce platform in Dixa, so your agents have everything they need without having to switch systems.

Pricing based on plan

Pricing based on plan

Onboarding & Implementation

Get up and running quickly with Dixa. Our specialized onboarding team will guide you through every step, ensuring a smooth setup and providing tailored advice to match your needs. We’ll help you get started efficiently so you can focus on delivering great customer experiences.

Pricing upon request

Pricing upon request

Included in all plans

Uptime Guarantee

With a guaranteed uptime SLA of 99.9%, never worry about lapses in service affecting your customers.

Dixa Academy

Get rid of headache-inducing workflows and see the difference a happier, more productive team can make.

Data & File Storage

Use as much, or as little, space as you need. No hidden storage fees or limits.

Book a personalized demo to see Dixa in action.

Frequently asked questions

Can you make calls with Dixa?

Yes! We have a flexible, full-featured call center and phone system that runs entirely in your browser. Pay as you go and get discounts based on volume. Includes unlimited phone numbers.

Is there a minimum number of seats?

Yes, we have a 7 seat minimum.

Do you offer monthly pricing?

All our pricing plans are billed annually, but monthly pricing is available upon request (please note that it includes a surcharge).

Can I keep my existing phone numbers?

Yes, you can. Simply contact us to transfer your existing numbers from your current phone carrier to Dixa (known as “porting”). Please note that in some countries, it can take some time. We’ll let you know what to expect, as well as help you throughout the process.

Is Dixa geared toward specific industries?

Dixa works well across a multitude of industries, such as: eCommerce, Retail, Fintech, Insurtech, Travel & Hospitality, Transport & Mobility, Telecommunications, Media & Entertainment, and many more. See our customer stories for examples of how we’ve created value and solved challenges for companies in your industry.

Do I need any hardware?

All you need is a computer and an internet connection. That being said, we do recommend headsets with active noise cancellation for the best possible experience.

Can I use desk phones with Dixa?

Yes, we integrate with selected USB desk phones. Please reach out for more details.

Is Dixa GDPR compliant?

Yes, Dixa is GDPR compliant. For more information, please reach out.

We’ve built the allplants brand on our ability to delight our customers and build strong personal relationships with them. We chose Dixa because we needed a customer service platform that could keep pace with our growth as well as the evolving demands of our customers. So far, we’ve been delighted with the results.”

Felicity Bell Head of Delight at Allplants
Read customer story

We had an aspiration before Dixa to become a global #OneRapha team. To unlock that opportunity, we needed a platform that was within the same mindset around not having siloed ways of thinking and working. Dixa has provided us with this one-screen wonder.”

Rob Pierce Customer Operations Director at Rapha
Read customer story

Dixa is a partner rather than just a service provider, always encouraging us to be better. And, because the Dixa team is available to all levels of our team, everyone is empowered to get the support and solutions they need in the moment, which means we are always getting better.”

Harriet Treadwell Customer Love Director at Butternut Box
Read customer story

Ready to transform your customer experience?

Book a personalized demo to see Dixa in action.