Provide multichannel support and produce more skilled, satisfied agents.
Deliver quicker more efficient support resulting happier loyal customers.
Create a chat widget that fits your visual identity
Select your own color for your chat widget and preview it on both desktop and mobile. Place your widget either: Left, right, bottom left or bottom right. You can even have different settings on desktop and mobile.
One of the worst experiences on a website is opening a chat widget only to find that no one is there to help. In order to avoid misleading customers, choose your widget's hide strategy.
Offer website visitors the option to send you messages when you’re offline. Turn your chat widget into a contact form when you aren't available by setting opening hours in your chat flow. Add email to answer messages directly in Dixa.
Give website visitors the option to choose what their inquiry is about with our menu feature, or show different widgets based on which page the visitor is on. All conversations are queued based on first-in-first-out (FIFO).
Write your own greeting on the minimized chat to manage expectations and let visitors know you’re online and there to help. The chat widget currently defaults to English and supports Danish, Dutch, Finnish, German, Norwegian, Portuguese, Spanish, and Swedish.
The chat solution comes with a built-in CRM that automatically creates new contacts and recognizes them if they get in touch again later on. This allows you to instantly see customers’ conversation history and information from your own systems with our custom integrations.
Get a live chat solution that fits your needs