Create a chat widget that fits your visual identity
Select your own color for your chat widget and preview it on both desktop and mobile. Place your widget either: Left, right, bottom left or bottom right. You can even have different settings on desktop and mobile.
One of the worst experiences on a website is opening a chat widget only to find that no one is there to help. In order to avoid misleading customers, choose your widget's hide strategy:
Offer website visitors the option to send you messages when you’re offline. Turn your chat widget into a contact form when you aren't available by setting opening hours in your chat flow. Add email to answer messages directly in Dixa.
Give website visitors the option to choose what their inquiry is about with our menu feature, or show different widgets based on which page the visitor is on. All conversations are queued based on first-in-first-out (FIFO).
Write your own greeting on the minimized chat to manage expectations and let visitors know you’re online and there to help. The chat widget currently defaults to English and supports Danish, Dutch, Finnish, German, Norwegian, Portuguese, Spanish, and Swedish.
The chat solution comes with a built-in CRM that automatically creates new contacts and recognizes them if they get in touch again later on. This allows you to instantly see customers’ conversation history and information from your own systems with our custom integrations.
Our interface is designed for you to be able to focus on the customer’s experience and not a complex system.
Once you get a chat, the visitor will be recognized if he or she is a repeat customer and you get access to their information and any previous conversations. You also see which page on your website they activated the chat on.
During the chat you can also transfer the chat to any available colleague if you need to. You can also add notes and tags to conversations for later reference.
Get a live chat solution that fits your needs
Optimized and customizable for any screen size, your website visitors can talk to you from any device and have a great experience.
Work in a beautiful, browser-based interface that goes anywhere you go.
Route chats directly to the right agents using URL-triggers, a department selector, agent skills and queue priority and choose your offer algorithm.
Benefit from automatic recognition and look up of repeat customers to save time and focus only on the customer.
Use templates and quick responses to instantly insert commonly used phrases and replies.
Get real-time & historical analytics on chats offered, answered & abandoned. Even set and track your own service levels.
Give customers the ability to provide instant feedback to your agents in the form of a thumbs-up or -down.
Transfer chats to team members and leave notes for them when you do. Also add tags and notes to conversations for later reference and follow-up.
"We successfully rolled out Dixa in 8 countries in just over a month. For new countries, it now only takes us a couple of days to go live. Dixa gives us the flexibility and speed we need to keep up with our growth and mission to fight food waste across the globe."
– Andreas Sachse, COO of TGTG
“After Valentine's Day it usually takes one week to clear the backlog. With Dixa, it only took two days. - Iman Safari, Customer Service Manager” – Customer Service Manager
"The first month we implemented Dixa our average response time on email was cut down by 25.5 hours (roughly 85%). Working this way has been a game changer for us." – Lasse Bundgaard Pedersen, Head of Customer Service