Happier Agents

Provide multichannel support and produce more skilled, satisfied agents.

Loyal Customers

Deliver quicker more efficient support resulting happier loyal customers.

Customize the chat experience

Create a chat widget that fits your visual identity

Choose color & placement

Select your own color for your chat widget and preview it on both desktop and mobile. Place your widget either: Left, right, bottom left or bottom right. You can even have different settings on desktop and mobile.

Select when to hide the widget

One of the worst experiences on a website is opening a chat widget only to find that no one is there to help. In order to avoid misleading customers, choose your widget's hide strategy.

Offline? No problem

Offer website visitors the option to send you messages when you’re offline. Turn your chat widget into a contact form when you aren't available by setting opening hours in your chat flow. Add email to answer messages directly in Dixa.

Personalize your chat experience

Route conversations to the right agents

Give website visitors the option to choose what their inquiry is about with our menu feature, or show different widgets based on which page the visitor is on. All conversations are queued based on first-in-first-out (FIFO).

Greet visitors in their own language

Write your own greeting on the minimized chat to manage expectations and let visitors know you’re online and there to help. The chat widget currently defaults to English and supports Danish, Dutch, Finnish, German, Norwegian, Portuguese, Spanish, and Swedish.

Recognize website visitors

The chat solution comes with a built-in CRM that automatically creates new contacts and recognizes them if they get in touch again later on. This allows you to instantly see customers’ conversation history and information from your own systems with our custom integrations.

Easily add chat to your website

No credit card needed, no catch

Sign up & set up

Follow our tutorial to set up your organization and invite members of your team. Finally, customize the chat widget to fit your needs.

Copy + paste

Copy the provided script into the html of each page you want the chat widget to appear on.

Start chatting

You now receive chats directly in the Dixa interface! Enjoy other features like contact recognition, conversation history and reporting for free.

Simple & intuitive agent interface

Our interface is designed for you to be able to focus on the customer’s experience and not a complex system.

Once you get a chat, the visitor will be recognized if he or she is a repeat customer and you get access to their information and any previous conversations. You also see which page on your website they activated the chat on.

During the chat you can also transfer the chat to any available colleague if you need to. You can also add notes and tags to conversations for later reference.

Key Chat Features

Get a live chat solution that fits your needs

Mobile Optimized

Optimized and customizable for any screen size, your website visitors can talk to you from any device and have a great experience.

Analytics & Service Levels

Get real-time & historical analytics on chats offered, answered & abandoned. Even set and track your own service levels.

Contact Recognition

Benefit from automatic recognition and look up of repeat customers to save time and focus only on the customer.

Advanced Routing

Route chats directly to the right agents using URL-triggers, a department selector, agent skills and queue priority and choose your offer algorithm.

Collaborate

Transfer chats to team members and leave notes for them when you do. Also add tags and notes to conversations for later reference and follow-up.

Collect Instant Feedback

Give customers the ability to provide instant feedback to your agents in the form of a thumbs-up or -down.

Check out all our features

Companies like you are already using Dixa!

Too Good Too Go

"We successfully rolled out Dixa in 8 countries in just over a month. For new countries, it now only takes us a couple of days to go live."
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– Andreas Sachse, COO

Interflora

“After Valentine's Day it usually takes one week to clear the backlog. With Dixa, it only took two days.”
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‍– Iman Safari,
Customer Service Manager

Sportmaster

"The first month we implemented Dixa our average response time on email was cut down by 25.5 hours (roughly 85%). Dixa has been a game changer for us."
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– Lasse Bundgaard Pedersen,
Head of Customer Service

Intelligent chat solution for your website