Be where your customers are when they are most engaged with your online business.
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Provide multichannel support and produce more skilled, satisfied agents.
Engage in meaningful conversations with customers in real-time to increase loyalty.
Create a chat widget that fits your visual identity
Select your own color for your chat widget and preview it on both desktop and mobile. Place your widget either: Left, right, bottom left or bottom right. You can even have different settings on desktop and mobile.
One of the worst experiences on a website is opening a chat widget only to find that no one is there to help. In order to avoid misleading customers, choose your widget's hide strategy.
Offer website visitors the option to send you messages when you’re offline. Turn your chat widget into a contact form when you aren't available by setting opening hours in your chat flow. Add email to answer messages directly in Dixa.
Give website visitors the option to choose what their inquiry is about with our menu feature, or show different widgets based on which page the visitor is on. All conversations are queued based on first-in-first-out (FIFO).
Write your own greeting on the minimized chat to manage expectations and let visitors know you’re online and there to help. The chat widget currently defaults to English and supports Danish, Dutch, Finnish, German, Norwegian, Portuguese, Spanish, and Swedish.
The chat solution comes with a built-in CRM that automatically creates new contacts and recognizes them if they get in touch again later on. This allows you to instantly see customers’ conversation history and information from your own systems with our custom integrations.
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Follow our tutorial guide to set up your widget. Here you'll find out how to customize your widget to fit your brand and business needs.
Copy the provided script into the html of each page you want the chat widget to appear on.
You now receive chats directly in the Dixa interface! Enjoy other features like contact recognition, conversation history and reporting.
Get a live chat solution that fits your needs
"We successfully rolled out Dixa in 8 countries in just over a month. For new countries, it now only takes us a couple of days to go live."
– Andreas Sachse, COO
“After Valentine's Day it usually takes one week to clear the backlog. With Dixa, it only took two days.”
– Iman Safari,
Customer Service Manager
"The first month we implemented Dixa our average response time on email was cut down by 25.5 hours (roughly 85%). Dixa has been a game changer for us."
Schedule a meeting to see how Dixa can help your company grow faster.