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Saving time means saving money. Consolidate your systems and enjoy email, chat, messaging, and phone in one platform.
Automatically offer emails to the best suited available agent from the start through push notifications and avoid sorting through shared inboxes.
Display every customer's conversation history along with relevant data for agents through contact recognition to deliver quick, personal support.
View customer data from external systems in Dixa through custom integrations and avoid having to look up order history, tracking, etc., elsewhere.
To keep agents from searching for the easiest emails, we decided to route all conversations directly to agents.
By automatically routing conversations, agents can focus on the customer instead of the software and provide quicker support.
This ensures that no matter which channel a customer reaches out on or how complicated their issue is, they receive the attention they deserve from the start.
Increase speed & efficiency with no extra work
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