Email support reinvented

Organize your inbox with intelligent routing and powerful workflows.

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Easy setup

Get set up in minutes with our visual Flow Builder. All you need is the internet, no IT necessary!

Increase efficiency

Saving time means saving money. Consolidate your systems and enjoy email, chat, messaging, and phone in one platform.

Surprise customers with quick support on email

Respond faster

Automatically offer emails to the best suited available agent from the start through push notifications and avoid sorting through shared inboxes.

Know your customers

Display every customer's conversation history along with relevant data for agents through contact recognition to deliver quick, personal support.

Empower agents with data

View customer data from external systems in Dixa through custom integrations and avoid having to look up order history, tracking, etc., elsewhere.

Dixa vs. other help desks

To keep agents from searching for the easiest emails, we decided to route all conversations directly to agents.

By automatically routing conversations, agents can focus on the customer instead of the software and provide quicker support.

This ensures that no matter which channel a customer reaches out on or how complicated their issue is, they receive the attention they deserve from the start.

 

Key Features

Increase speed & efficiency with no extra work

Queues & routing

Queue emails and route them automatically to the most qualified agents based on your priorities and agent skill level to improve FCR.

Customer recognition

Recognize your customers the second they reach out based on email address and phone numbers to provide personalized support.

Manage multiple inboxes

Direct multiple email addresses to Dixa and manage all inboxes in one browser window with different queues (and stats) for each.

Quick response

Save time writing the same responses over and over again by inserting commonly used replies and phrases instantly responding to emails.

Auto replies

Utilize auto replies to manage customer expectations and increase self-service. Easily templates including custom signatures.

SPF support

Send and receive emails from your own email addresses within the interface to create a familiar customer experience.
Check out all our features

Everything you need

View all the information you need in one screen.

Built in CRM with contact recognition that automatically logs conversation history.
Integrations for any order processing system, allowing agents to view customer order details without having to look up the customer.
Chat solution for your website for all customers using email, including a customizable chat widget and offline contact form.
Unlimited conversations for free. Don’t worry about hidden charges or your software coming in between you and your customers again!
Concurrent conversations for all agents. You decide how many email conversations agents are able to work on at the same time.

Companies like you are already using Dixa!

Too Good To Go

"We successfully rolled out Dixa in 8 countries in just over a month. For new countries, it now only takes us a couple of days to go live."

– Andreas Sachse, COO

Interflora

“After Valentine's Day it usually takes one week to clear the backlog. With Dixa, it only took two days.”

– Iman Safari,
Customer Service Manager

Sportmaster

"The first month we implemented Dixa our average response time on email was cut down by 25.5 hours (roughly 85%). Dixa has been a game changer for us."

Schedule a meeting to see how Dixa can help your company grow faster.