Email support reinvented

Organize your inbox with intelligent routing

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Easy setup

Start testing channels within 15 minutes, all you need is the internet!

Affordable pricing

Enjoy Email, Chat, CRM and analytics for $19 per agent.

Surprise customers with quick support on email

Respond Faster

Avoid wasting time sorting through shared inboxes and handle emails by automatically routing them straight to agents who get a notification to accept the email.

Deliver Personal Support

Know your customers’ conversation history and data from the second they reach out through contact recognition and deliver quick, personal support.

Save Time

View customer details such as order history, delivery tracking and contact history instantly. No need to switch between systems to look up customer data.

Dixa vs. other help desks

To avoid cherry picking (agents spending time picking the easiest emails), we decided to route all conversations directly to agents.

By automatically routing conversations, agents can focus on the customer instead of the software and provide quicker support.

This ensures that no matter which channel a customer reaches out on or how complicated their issue is, they receive the attention they deserve from the start.

 

Key Features

Increase speed & efficiency with no extra work

Queues & Routing

Queue emails and route them automatically to the most qualified agents based on your priorities and the agents’ skills to improve first contact resolution.

Contact Recognition

Recognize your customers the second they reach out based on email address and phone numbers to provide personalized support.

Manage Multiple Inboxes

Direct multiple email addresses to Dixa and manage all inboxes in one browser window with different queues (and stats) for each.

Quick Responses

Save time writing the same responses over and over again by inserting commonly used replies and phrases instantly while writing emails.

Auto Replies

Utilize auto replies to manage customer expectations and increase self-service. Easily alter templates including custom signatures on the fly.

SPF Support

Both send and receive emails from your own email addresses within the interface to create a familiar customer experience.
Check out all our features

You also get

Everything you need in one browser window.

Built in CRM with contact recognition that automatically logs conversation history.
Integrations for any order processing system, allowing agents to view customer order details without having to look up the customer.
Chat solution for your website for all customers using email, including a customizable chat widget and offline contact form.
Unlimited conversations for free. Don’t worry about hidden charges or your software coming in between you and your customers again!
Concurrent conversations for all agents. You decide how many email conversations agents are able to work on at the same time.

Companies like you are already using Dixa!

Too Good To Go

"We successfully rolled out Dixa in 8 countries in just over a month. For new countries, it now only takes us a couple of days to go live."

– Andreas Sachse, COO

Interflora

“After Valentine's Day it usually takes one week to clear the backlog. With Dixa, it only took two days.”

– Iman Safari,
Customer Service Manager

Sportmaster

"The first month we implemented Dixa our average response time on email was cut down by 25.5 hours (roughly 85%). Dixa has been a game changer for us."

Ready to get started?

Schedule a meeting or watch a demo to see what Dixa is all about.