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Avoid wasting time sorting through shared inboxes and handle emails by automatically routing them straight to agents who get a notification to accept the email.
Know your customers’ conversation history and data from the second they reach out through contact recognition and deliver quick, personal support.
View customer details such as order history, delivery tracking and contact history instantly. No need to switch between systems to look up customer data.
To avoid cherry picking (agents spending time picking the easiest emails), we decided to route all conversations directly to agents.
By automatically routing conversations, agents can focus on the customer instead of the software and provide quicker support.
This ensures that no matter which channel a customer reaches out on or how complicated their issue is, they receive the attention they deserve from the start.
Increase speed & efficiency with no extra work
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