1 in 6 people want to talk to you on Facebook Messenger. Be there!
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Manage all customer inquiries across Facebook Messenger, chat, email and phone and gain a complete overview of your team’s performance from your browser window.
Link conversations on social with those that take place on traditional customer service channels for a complete picture of each customer’s interactions with your brand.
Strengthen bonds with customers by offering them a convenient and friendly way to engage with your brand that also enables them to multitask while waiting for a response.
Using Facebook Messenger’s chat plugin? No problem. All messages received through the Facebook Messenger chat widget on your website will automatically appear in Dixa for your agents to respond. Once an agent responds, the customer will receive a reply on chat and a Facebook message.
If you have messaging enabled on your Facebook page, customers will also be able to start a conversation with you directly from the Messenger app, just like they would a friend. All of these conversations can be handled by any member of your team in Dixa without your customers even knowing.
Lastly, any customer that sends you a message while browsing your Facebook page will always be routed to an available agent in Dixa. Regardless of which way customers reach out through Facebook Messenger, all messages will appear as one ongoing conversation to the customer.
"At Too Good To Go we believe that every individual action against food waste is part of a bigger movement that has a huge global impact. We approach our consumers with this mindset, which is why we use Dixa for our customer experience. Having all our communication in one place helps us make the right priorities, deliver better customer experiences every single day and ensure no one slips through the cracks or goes unattended."