Cloud-based VoIP

Keep in touch with your customers at any time or place from your browser.

Make & Receive Calls

Receive calls and make outbound calls with click-to-call.

Unlimited Calls & Queuing

Never again worry about phone lines or maximum capacity.

Keep Your Numbers

Use your own phone numbers or buy new ones instantly in more than 60 countries.

Intelligent Call Distribution

Build your dream call center structure in minutes without assistance from IT.

Skill-based Routing

Route calls based on agents’ relative skill levels to make sure your customers always get the best help.

Set Your Priorities

Prioritize certain queues over others to ensure the right calls get handled first during peak times.

Choose Your Offer Algorithm

Select from several different offer algorithms to distribute customer conversations of any type (calls, emails and chats).

Have a Backup with Overflow

Create overflow scenarios to make sure your customers can always get help.

The manager experience

Get a holistic overview of your team’s performance in real-time and take full control of your setup.

Make Changes on the Fly

Make changes easily, such as adding a phone announcement for busy periods and adding new agents.

Real-time & Historical Analytics

Quickly answer questions like:

  • What is our current service level for each queue?
  • How is my team performing?
  • How many callers are currently in queue and what’s the longest wait time?
  • What’s the average handling time for each queue?
  • How did we do this month?
  • What are customers contacting us about?

You get a full overview of real-time stats and you can export all conversation data to create reports of your own.

Barge In

Barge in on phone calls to assist or simply listen in on your agents’ calls.

Call Recording

Record and replay any call, whether inbound or outbound.

The agent experience

Empower your agents with an easy-to-use interface that saves time and allows them to focus on the customer and not the system.

Automatic Contact Recognition

Dixa automatically recognizes customers and looks up previous and ongoing conversations. You can even display information from your own systems with our integrations to avoid switching between several systems.

Collaborate

Make internal calls and both assisted and blind transfers (also known as hot and cold). Agents can also write notes and tags on conversations for easy reference later on.

Work Remotely & On the Road

As Dixa only requires an internet connection, you can do your customer support from home.

Work Efficiently

We focus a lot on creating an enjoyable agent experience and continually redesign our interface to minimize clicks and keep it intuitive. Utilize features like click-to-call and automatic lookup of customers to save time.

A Flexible & Scalable Phone System

Cloud Means Easy

Our systems auto-scale up and down, so you never have to worry about phone lines or how many ongoing or queued calls you can have. You also won’t need to spend money on maintenance and hardware.

Add Locations, Channels & Agents On the Fly

Add or remove agents and new channels (such as email and chat) without any additional costs. Scaling up and down is completely free - no hidden charges or fees.

Deliver the Best Customer Experience

Offer a callback option to customers so they don’t have to wait in queue, and keep them updated with queue announcements in their own language.

Companies like you are already using Dixa!

Too Good Too Go

"We successfully rolled out Dixa in 8 countries in just over a month. For new countries, it now only takes us a couple of days to go live. Dixa gives us the flexibility and speed we need to keep up with our growth and mission to fight food waste across the globe."
– Andreas Sachse, COO of TGTG

Interflora

“After Valentine's Day it usually takes one week to clear the backlog. With Dixa, it only took two days. - Iman Safari, Customer Service Manager” – Customer Service Manager

Sportmaster

"The first month we implemented Dixa our average response time on email was cut down by 25.5 hours (roughly 85%). Working this way has been a game changer for us." – Lasse Bundgaard Pedersen, Head of Customer Service