Keep in touch with your customers at any time or place from your browser.
Receive calls and make outbound calls with click-to-call.
Never again worry about phone lines or maximum capacity.
Use your own phone numbers or buy new ones instantly in more than 60 countries.
Build your dream call center structure in minutes without assistance from IT.
Route calls based on agents’ relative skill levels to make sure your customers always get the best help.
Prioritize certain queues over others to ensure the right calls get handled first during peak times.
Select from several different offer algorithms to distribute customer conversations of any type (calls, emails and chats).
Create overflow scenarios to make sure your customers can always get help.
Get a holistic overview of your team’s performance in real-time and take full control of your setup.
Make changes easily, such as adding a phone announcement for busy periods and adding new agents.
Quickly answer questions like:
You get a full overview of real-time stats and you can export all conversation data to create reports of your own.
Barge in on phone calls to assist or simply listen in on your agents’ calls.
Record and replay any call, whether inbound or outbound.
Empower your agents with an easy-to-use interface that saves time and allows them to focus on the customer and not the system.
Dixa automatically recognizes customers and looks up previous and ongoing conversations. You can even display information from your own systems with our integrations to avoid switching between several systems.
Make internal calls and both assisted and blind transfers (also known as hot and cold). Agents can also write notes and tags on conversations for easy reference later on.
As Dixa only requires an internet connection, you can do your customer support from home.
We focus a lot on creating an enjoyable agent experience and continually redesign our interface to minimize clicks and keep it intuitive. Utilize features like click-to-call and automatic lookup of customers to save time.
Our systems auto-scale up and down, so you never have to worry about phone lines or how many ongoing or queued calls you can have. You also won’t need to spend money on maintenance and hardware.
Add or remove agents and new channels (such as email and chat) without any additional costs. Scaling up and down is completely free - no hidden charges or fees.
Offer a callback option to customers so they don’t have to wait in queue, and keep them updated with queue announcements in their own language.
“The fact that Dixa had no starting costs and could grow with us was important.”
– Peter Howarth, Technical Director
“One of the most important things for us is that our customer service reps have a good working experience.” – Iman Safari, Head of Subscribers
“We were looking for virtual call center software that could be used both remotely and on-site.” – Susan Emmons, Customer Service Manager