Full-featured VoIP phone system that runs in your browser

Easily build a phone system to your needs.

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Make & Receive Calls

Receive calls and make outbound calls with click-to-call.

Unlimited Calls & Queuing

Never again worry about phone lines or maximum capacity.

Intelligent call distribution

Build your dream call center structure in minutes without assistance from IT.

Skill-based routing

Route calls based on agents’ relative skill levels to make sure your customers always get the best help.

Set your priorities

Prioritize certain queues over others to ensure the right calls get handled first during peak times.

Choose your offer algorithm

Select from several different offer algorithms to distribute customer conversations of any type (calls, emails and chats).

Have a Backup with Overflow

Create overflow scenarios to make sure your customers can always get help.

The manager experience

Get a holistic overview of your team’s performance in real-time and adjust your setup in seconds.

Make Changes on the Fly

Don't sweat busy periods or unexpected events, make live updates to your setup without assistance from IT at any moment.

Analytics

View real-time or historical team stats and export all conversation data to create reports of your own.

Barge In & Call Recording

Barge in on phone calls to assist or simply listen in on your agents’ calls. Record and replay any call, whether inbound or outbound.

Make Changes on the Fly

Don't sweat busy periods or unexpected events, make live updates to your setup without assistance from IT at any moment.

Analytics

View real-time or historical team stats and export all conversation data to create reports of your own.

Barge In & Call Recording

Barge in on phone calls to assist or simply listen in on your agents’ calls. Record and replay any call, whether inbound or outbound.

The agent experience

Empower agents with call center software that allows them to focus on the customer – not the system. Minimize clicks with features that simplify common processes.

Know your customers

Dixa automatically recognizes calling customers and looks up any previous or ongoing conversations for reference. You can even display data from your own systems with our custom integrations.

Collaborate

Make internal calls and both assisted and blind transfers to problem solve as a team. Utilize notes and tags on conversations as a reference later on.

Work Remotely & On the Road

As Dixa only requires an internet connection, you can do your customer support from home... or anywhere!

Know your customers

Dixa automatically recognizes calling customers and looks up any previous or ongoing conversations for reference. You can even display data from your own systems with our custom integrations.

Collaborate

Make internal calls and both assisted and blind transfers to problem solve as a team. Utilize notes and tags on conversations as a reference later on.

Work Remotely & On the Road

As Dixa only requires an internet connection, you can do your customer support from home... or anywhere!

A Flexible & Scalable Phone System

Cloud Means Easy

Our systems auto-scale up and down, so you never have to worry about phone lines or how many ongoing or queued calls you can have. You also won’t need to spend money on maintenance and hardware.

Add Locations, Channels & Agents On the Fly

Add or remove agents and new channels (such as email and chat) without any additional costs. Scaling up and down is completely free - no hidden charges or fees.

Deliver the Best Customer Experience

Offer a callback option to customers so they don’t have to wait in queue, and keep them updated with queue announcements in their own language.

Companies like you are already using Dixa!

Too Good Too Go

"We successfully rolled out Dixa in 8 countries in just over a month. For new countries, it now only takes us a couple of days to go live."

– Andreas Sachse, COO

Interflora

“After Valentine's Day it usually takes one week to clear the backlog. With Dixa, it only took two days.”

– Iman Safari,
Customer Service Manager

Sportmaster

"The first month we implemented Dixa our average response time on email was cut down by 25.5 hours (roughly 85%). Dixa has been a game changer for us."

– Lasse Bundgaard Pedersen,
Head of Customer Service

Ready to get started?

Schedule a meeting or watch a demo to see what Dixa is all about.