Give customers more options when it comes to how they want to communicate with you by adding WhatsApp to your channel mix.
By offering this level of personalization, brands can build stronger trust and loyalty with customers, increasing your customer lifetime value.
People around the world are moving away from traditional ways of communication and increasingly relying on messaging apps to communicate with their friends and family instead. As a result, customers want to be able to communicate with brands on the same convenient channels.
Adding more support channels doesn’t need to be difficult. Bring together all your customer support channels under one tidy umbrella and answer WhatsApp messages alongside Facebook messages, chats, emails and calls from one view.
Have authentic conversations with your customers on a channel that is natural and convenient for them to use. In fact, customers who engage with businesses on messaging apps report higher levels of customer satisfaction.
Great friendships are about being able to connect
people surveyed across 15 markets consider business messaging the modern way to communicate."
– Facebook 2018