Be available on the most popular messaging app in the world, WhatsApp!

1.5 billion use WhatsApp to communicate, why not give them the option to reach you there too?

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Personalize your CX

Give customers more options when it comes to how they want to communicate with you by adding WhatsApp to your channel mix.

Increase CLTV

By offering this level of personalization, brands can build stronger trust and loyalty with customers, increasing your customer lifetime value.

Engage with the modern customer:
Add WhatsApp to your customer support toolkit

Messaging apps are the future!

People around the world are moving away from traditional ways of communication and increasingly relying on messaging apps to communicate with their friends and family instead. As a result, customers want to be able to communicate with brands on the same convenient channels.

Unify your customer support channels

Adding more support channels doesn’t need to be difficult. Bring together all your customer support channels under one tidy umbrella and answer WhatsApp messages alongside Facebook messages, chats, emails and calls from one view.

Engage customers and create friendships

Have authentic conversations with your customers on a channel that is natural and convenient for them to use. In fact, customers who engage with businesses on messaging apps report higher levels of customer satisfaction.

Key Features

Great friendships are about being able to connect

Be Available

Provide your customers with another way to get in touch, they will thank you for it!

Set Limits

Adjust workload limits for WhatsApp messages to ensure a smooth transition for your team.

Track Conversations

See what your WhatsApp traffic looks like by filtering in your Conversations Overview.

"More than 1 in 2

people surveyed across 15 markets consider business messaging the modern way to communicate."

– Facebook 2018

"At Too Good To Go we believe that every individual action against food waste is part of a bigger movement that has a huge global impact. We approach our consumers with this mindset, which is why we use Dixa for our customer experience. Having all our communication in one place helps us make the right priorities, deliver better customer experiences every single day and ensure no one slips through the cracks or goes unattended."

Andreas Sachse
COO at Too Good To Go

Schedule a meeting to see how Dixa can help your company grow faster.