The #1 Gorgias alternative for scaling ecommerce brands
Gorgias works great, until Black Friday. Until you add phone. Until you sell beyond Shopify. Dixa scales with you: native voice, predictable costs, and a platform that holds up when volume spikes.
Trusted by 850+ brands across 42 countries
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Why ecommerce brands choose Dixa over Gorgias
Reliable at scale
Gorgias users report crashes during peak periods—Black Friday, holiday surges, flash sales. Dixa was built for high-volume ecommerce. More rules don't mean slower loads. More tickets don't mean system failures.
Agentic AI, not basic automation
Gorgias offers rule-based automation and charges extra for AI. Dixa's Mim resolves inquiries end-to-end—refunds, order updates, FAQs—across all channels. When something needs a human, agents get full context instantly.
Sell anywhere, support everywhere
Gorgias was built for Shopify. Other platforms get a stripped-down version. Dixa integrates with Shopify, Magento, WooCommerce, and custom platforms—so your support scales wherever you sell.
"We nearly doubled productivity, even during peak season."
Oliver Bonas, the UK fashion and homeware retailer, needed a platform that could handle peak-season volume without hiring 30 extra agents. With Dixa's AI-driven routing and unified workspace, their team doubled productivity and maintained 90% CSAT—even when order volume spiked.
→ Handles peak-season volume without crashes or slowdowns
→ AI routing automatically prioritizes VIP customers
→ Reduced seasonal hiring needs significantly
One platform, every part of your CS operation
Unified Conversations
Customers reach out on chat, email, phone, WhatsApp, and social. Every conversation lives in one place with full history, so customers never have to repeat themselves and your team never loses context.
Workflow Automation
Conversations reach the right person based on skill, language, or priority. Build routing rules and automations visually without code, and stop spending time on manual triage.
Agent Workspace
Orders, past conversations, loyalty status, and AI-suggested replies, all in one screen. Your team resolves issues faster, and new hires get up to speed in days instead of weeks.
Performance & QA
Every conversation scored automatically against your criteria. Spot trends, surface coaching opportunities, and track performance across teams and channels, without manual review.
Mim AI Agent
Mim resolves routine inquiries on live chat and email without human intervention. It learns from your knowledge base, handles refunds, tracking, and order changes, and hands off complex issues with full context.
AI Co-Pilot
AI assistance built into every conversation. Co-Pilot suggests replies, improves drafts, translates on the fly, and surfaces relevant knowledge articles, so your team responds faster and more accurately.
Integrates with your existing tech stack
Dixa vs Gorgias: Feature by feature
Dixa’s automation and incredible AI agent assistant have greatly enhanced our efficiency and productivity."
Since partnering with Dixa, we've nearly doubled the workload achieved each day–resulting in extremely positive customer satisfaction and very happy teams."
To enhance our CX, we knew that the business needed a unified platform to reduce silos across channels and teams. Dixa's one-screen wonder has been a game changer that keeps our workflows seamless."
Ready to do more than "good enough"?
See why brands like Oliver Bonas switched from Freshdesk to Dixa.
