Boost your CX setup
with Dixa integrations

Shopify, Magento, and WooCommerce natively, plus custom ecommerce platforms via Dixa's open API. Order history, shipping status, return eligibility, and customer account details pull directly into the agent workspace when a conversation opens. Mim AI Agent also uses this data to resolve order inquiries autonomously — a customer asking about their order gets a real-time answer without an agent involved.

Because the platform is only useful if it surfaces the data agents need. Without integrations, an agent answering a returns query has to leave Dixa, open Shopify, find the order, come back, and respond. That context-switching adds minutes to every interaction and creates errors. Integration need appears in 30% of all customer service platform evaluations — and in deals where teams are switching from a previous platform, it's the defining pain at 47%.

Yes to both. The Shopify integration pulls live order data into Team Hub, and Mim connects to the same data to handle order tracking, returns, and refunds autonomously. Platform migration to Shopify is one of Dixa's highest-converting deal patterns — 60% win rate — because teams replatforming onto Shopify often evaluate their support stack at the same time.

Salesforce, HubSpot, and Microsoft Dynamics 365. Customer data from your CRM flows into the Dixa workspace when a conversation opens — account history, deal status, contact details — without agents leaving Dixa. You can also push conversation data back to your CRM, and build custom integrations via Dixa's open API.

Yes. Dixa has deep partnerships with both. Ada handles chatbot and email automation; DigitalGenius specialises in ecommerce-specific AI resolution. These aren't bolt-on connections — they're co-sell partnerships with established implementation playbooks. The DigitalGenius partnership has a 33% win rate in Dixa deals, the Ada partnership 30%. For buyers who want specialist AI alongside Dixa's platform, both are validated options.

Yes. Each brand gets its own routing rules, knowledge base, and AI configuration, while sharing a unified agent pool. This means agents can flex across brands during peaks, and leadership gets consolidated reporting across the full portfolio. For groups managing 5-30+ brands — often through acquisition — this eliminates the one-tool-per-brand problem that creates silos and makes reporting impossible.

Native. Dixa connects to Shopify through a dedicated app (available on the Shopify App Store) with two-way permissions — read and write. Agents can view order history, payment status, and shipping details inside Dixa, and take action directly: cancel orders, issue refunds, update customer information — all without opening a new tab. It's not a one-way data display, it's a two-way connection.

Yes. Dixa supports multiple stores within a single platform instance. Agents can handle customer contacts across different stores from the same workspace, with order data pulled from the relevant store automatically based on the customer's account.