Call center software

Dixa’s fully customizable and easy-to-use call center software runs entirely in your browser, empowering agents with a complete customer history

customer-service-software

What is call center software?

Call center software helps you receive, respond to and keep track of phone calls from your customers. Finding the right call center software for your business is key, as customers today have come to expect a higher level of service than ever before. Dixa’s call center solutions utilize intelligent call distribution, which includes skill-based routing, setting priorities and offering a backup with overflow, ensuring your customers receive the optimal level of service any time they engage with your brand.

Who should use call center software?

Despite being spoiled for choice when it comes to modes of communication, it turns out you still can’t beat a human-to-human connection. While it’s important to offer a full suite of channels for customers to reach out through, studies show that consumers still rate being able to reach out by phone as one of the most important factors when rating a company’s overall level of service. That being said, phone support is one of the most costly and complex forms of support for a company to engage in. Managing a call center is time consuming and its efficacy is difficult to track. The right call center software solves this, by offering you smart, data-driven modes of working, optimizing your service level, improving agent performance and productivity and providing a higher level of service to your customers.

Can cloud call cloud center software help us work remotely?

Yes! Dixa’s call center solutions are cloud-based, enabling you to work from anywhere in the world (you just need an internet connection). Avoid the overhead associated with a large number of agents under one roof and empower them to work remotely.

Talking should be easy

And with our contact center solution it is. Our intelligent ACD allows you to set up and manage automatic call distribution with ease, no need for IT. Our VoIP phone system runs entirely in your browser, making it easy to build a system that meets your needs. Your business is growing and changing and when it’s time to make changes or updates it’s easy to do so with our call center system.

Knowledge is Power

Gain access to complete customer histories, empowering your agents with an overview of all previous conversations, increasing positive interactions and allowing agents to answer questions in a meaningful way. Use skill-based routing to ensure a customer speaks to the agent best suited to their question.

Voted #1 on G2 by users around the world

"The thing I like the most about Dixa is the simplicity. It's simple to use in a good way. Dixa makes my work a lot easier, but also faster."
Christoffer R.– G2 reviewer

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Set up your call centre in minutes

Upgrade your customer experience. Intelligent ACD, skill-based routing, IVR menus, opening hours and more mean your customers always get the help they need with ease. Prioritize customers: Give certain calls priority over others to ensure the most important ones get handled first during peak times. Choose how calls are offered: With skill-based routing, offer calls to the best suited agents first before expanding to other teams automatically by choosing between several different offer algorithms.

Key call center software features

Respond to customers in a meaningful way with more context and better tools.

Unlimited Concurrent Calls

And no limit on queues, either. No need to worry about phone lines or maximum capacity anymore.

Customer Recognition

Automatic customer recognition saves time and allows agents to immediately get the info they need on callers.

Intelligent Routing

Route calls based on agent skills, prioritize between different queues, set up your own IVR, announcements and more.

Blind & Assisted Transfers

Route calls based on agent skills, prioritize between different queues, set up your own IVR, announcements and more.

Call Recording

Record both inbound and outbound calls and replay them at any time.

Offer Callback Option

Offer your customers an option to be called back instead of waiting in queue.

Check out all our features

What are the benefits of using call center software?

Benefits for the manager:

Benefits for the agent:

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Why is cloud call center software better?

Cloud call center software has revolutionized the customer service landscape for small-medium businesses as well as those organizations with large call centers. Here at Dixa, we are entirely cloud-based, which means you can access our software from anywhere in the world at any time, so long as you have an internet connection. This creates a level of flexibility that makes it possible for remote call centers and agents working from home.

Scale with ease

Our systems auto-scale up and down, so you never have to worry about phone lines or how many ongoing or queued calls you can have. You also won’t need to spend money on maintenance and hardware.

Make live updates without IT

Add or remove agents and new channels (such as email, chat and messenger) at any time. Scaling up and down is completely free - no hidden charges or fees.

Better for agents and customers

Cloud-based software gives support teams the freedom to work from anywhere while modern features and functionality makes it easy to provide quick and helpful support every time. Check out our pricing

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