AI that works alongside your team, not instead of them.

Summaries, suggested replies, translation. Co-Pilot handles the repetitive work so your team can focus on the conversation.

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Trusted by 850+ brands across 42 countries

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Everything included

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Drafts

soon
AI writes full responses for agents to review and send
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Smart Replies

AI
Suggested responses based on your knowledge base
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Summaries

AI
Instant recap of long or escalated conversations
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Recommended Actions

soon
AI suggests next steps based on the conversation
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Translation

AI
Agents respond in any language, instantly
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Auto-tagging

AI
Conversations tagged and categorized automatically

Suggested replies, ready when your team needs them

Co-Pilot surfaces relevant responses from your knowledge base as agents type. No more searching for the right article or writing from scratch.

  • Suggestions based on your knowledge base and policies
  • Agents pick, edit, or ignore–they stay in control
  • Works across email, chat, and messaging

Long conversations, summarized instantly

Escalations and handoffs used to mean reading through everything. Now agents get a summary of what happened, what the customer needs, and what's been tried — in seconds.

  • Instant summaries for escalated or transferred conversations
  • Key details highlighted so nothing gets missed
  • New agents get up to speed without reading the full thread

Your team responds in any language

Customers write in their language. Agents respond in theirs. Co-Pilot translates both ways, instantly — so language is never a barrier to great support.

  • Incoming messages translated automatically
  • Outgoing replies translated before sending
  • No copy-pasting into external tools

AI for customers. AI for your team.

Mim resolves inquiries autonomously. Co-Pilot helps your team respond faster.

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Robot
autonomous ai

Mim AI Agent

Explore Mim AI Agent

Mim resolves customer inquiries end-to-end (refunds, tracking, order changes, FAQs) and hands off to humans when needed.

24/7 Availability
Order Tracking
Returns & Refunds
30+ Languages
Cancellations
Multi-channel
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Compass
AUGMENTED INTELLIGENCE

AI Co-Pilot

Explore AI Co-pilot

AI assistance for your entire team. Drafts and suggestions for agents, workflow optimization for managers, insights for leaders.

Response Suggestions
Knowledge Surfacing
Drafts
Translation
Sentiment Detection
Auto QA
Dixa’s automation and incredible AI agent assistant have greatly enhanced our efficiency and productivity."
Erica Piccolomini
Chief Customer Officer at Stayforlong
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Since partnering with Dixa, we've nearly doubled the workload achieved each day–resulting in extremely positive customer satisfaction and very happy teams."
Natasha Sims
Operations Director at Oliver Bonas
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To enhance our CX, we knew that the business needed a unified platform to reduce silos across channels and teams. Dixa's one-screen wonder has been a game changer that keeps our workflows seamless."
Rhys Howells
Head of Customer Service at Rapha
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-33%
contact per booking
-50%
email backlog
90%
CSAT
2x
productivity/hour
+14%
improvement in CSAT scores
+17%
increase in customer retention

Frequently Asked Questions

What is an AI copilot for customer service agents?

An AI copilot assists human agents in real time — suggesting replies, summarizing long conversations, surfacing relevant knowledge articles, and drafting responses. It doesn't replace agents; it makes them faster and more accurate. Dixa's AI Co-Pilot learns from your knowledge base and past conversations.

How does AI Co-Pilot help agents respond faster?

AI Co-Pilot suggests replies based on your knowledge base as agents type. Instead of searching for the right article or crafting responses from scratch, agents get accurate suggestions instantly. Stayforlong agents spend 22% less time on back-office tasks thanks to AI summaries and suggestions.

What's the difference between Mim and AI Co-Pilot?

Mim AI Agent handles conversations autonomously — resolving issues without human involvement. AI Co-Pilot assists human agents during conversations — suggesting replies, summarizing context, and surfacing knowledge. Mim replaces agent effort on routine tasks; Co-Pilot amplifies agent capability on complex ones.

Can AI summarize customer conversations?

Yes. AI Co-Pilot generates smart conversation summaries so agents instantly understand context — especially useful for escalations or handoffs. Instead of reading through a 20-message thread, agents get a concise summary of what happened and what the customer needs.

Does AI Co-Pilot write responses for agents?

AI Co-Pilot suggests replies based on your knowledge base and the conversation context. Agents can use, edit, or ignore suggestions.

How do I improve agent consistency across the team?

AI Co-Pilot ensures every agent has access to the same knowledge and suggested responses. New hires get the same quality suggestions as veterans. This reduces variability in tone, accuracy, and policy application — customers get consistent answers regardless of who they talk to.

Can AI help with translation?

Yes. AI Co-Pilot can translate incoming messages and help agents draft responses in the customer's language. This lets smaller teams handle multilingual support without dedicated language specialists.

Will AI Co-Pilot work with our existing knowledge base?

Yes. AI Co-Pilot learns from your Dixa knowledge base — articles, macros, and past conversations. The more comprehensive your knowledge base, the better the suggestions. It can also surface gaps where new articles are needed.

How does AI Co-Pilot reduce training time for new agents?

New agents get real-time suggestions and knowledge surfacing from day one. Instead of memorizing policies or searching through documentation, they learn on the job with AI guidance. Celebrate Company cut onboarding from 8 weeks to 2 weeks.

See what Dixa can do for you

Book a call with our team and discover how brands like yours handle more with less.

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