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Trusted by 850+ brands across 42 countries
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Built for
high-performing teams
Full customer context, conversation history, and AI assistance; without switching tabs.
Conversations Overview
See all open conversations, queues, and priorities at a glance
Contextual View
Customer data, order history, and loyalty status loaded instantly
Conversation Timeline
Full history across every channel in one view
Knowledge Management
Articles and policies surface automatically as agents type
Dynamic Knowledge
AI prompts agents with answers before they search
Contact Management
Customer profiles that update across every conversation
AI Co-Pilot
Summaries, smart replies, and suggested actions powered by AI
Workload & Availability
Balance capacity and manage who's active on which channels
Know your customers before they say a word
The moment a conversation opens, your team sees everything: order history, past interactions, loyalty status, and account details. No tab-switching, no "let me look that up." Context is already there.
- Pull in data from Shopify, Magento, your CRM, and custom integrations
- See the full conversation timeline across chat, email, phone, and social
- Identify VIPs, repeat customers, and at-risk accounts instantly
AI that helps your team respond faster and more accurately
Mim AI Co-Pilot summarizes long conversations, suggests replies based on your knowledge base, and drafts responses for agents to review and send. Your team handles more volume without sacrificing quality.
- Get instant summaries of complex or escalated conversations
- Receive AI-suggested replies based on your policies and past interactions
- Review and send AI-drafted responses with one click
The right answer, surfaced before agents search for it
Your knowledge base works while your team works. As agents type, relevant articles and policies appear automatically. No searching, no guessing, no outdated information.
- AI surfaces articles based on the customer's question in real time
- Agents create and update knowledge directly from conversations
- Keep content fresh with prompts to review and improve articles
Explore the Dixa platform
Channels
Every channel your customers use; Phone, email, chat, WhatsApp, social –all native, all connected.
Conversation Engine
Intelligent routing, no-code automation, and workflows that keep conversations moving.
Performance & QA
Analytics, quality assurance, and AI-powered insights to measure and improve performance.
Dixa’s automation and incredible AI agent assistant have greatly enhanced our efficiency and productivity."
Since partnering with Dixa, we've nearly doubled the workload achieved each day–resulting in extremely positive customer satisfaction and very happy teams."
To enhance our CX, we knew that the business needed a unified platform to reduce silos across channels and teams. Dixa's one-screen wonder has been a game changer that keeps our workflows seamless."
Frequently Asked Questions
See what Dixa can do for you
Book a call with our team and discover how brands like yours handle more with less.
