The right answer, surfaced before your team searches for it
Articles and policies appear automatically inside the conversation. Your team stays focused, customers get faster answers, and no one digs through folders.
Trusted by 850+ brands across 42 countries
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Knowledge that keeps up with your team
Articles surface in real time, stay fresh, and improve with every conversation.
Dynamic Knowledge
See all open conversations, queues, and priorities at a glance
Internal Knowledge Base
Customer data, order history, and loyalty status loaded instantly
Knowledge Centered Service
Agents create and improve articles directly from conversations
Auto-suggestions
Answers appear before agents finish typing the question
Content freshness prompts
Get notified when articles need review or updating
Search & browse
Find any article fast when you need to go deeper
Agents get answers without
leaving the conversation
As your team types, Dixa surfaces relevant articles and policies automatically.
The right answer appears in context. No new tab, no search, no interruption.
- AI matches articles to the customer's question in real time
- Suggestions appear without searching or switching screens
- Works across chat, email, phone, and social
Your team builds knowledge
while they work.
When agents spot a gap or find a better way to explain something, they can create or update articles directly from the conversation. Your knowledge base improves with every shift.
- Create new articles from a conversation in seconds
- Flag outdated content for review
- Overflow and failover rules
Policies, procedures, and answers
— all in one place
Your team needs more than customer-facing FAQs. Internal articles cover escalation paths, edge cases, and the nuances that don't belong in a help center. Everyone works from the same playbook.
- Separate internal and external knowledge
- Control who sees what with permissions
- Keep sensitive procedures out of customer-facing content
Dixa’s automation and incredible AI agent assistant have greatly enhanced our efficiency and productivity."
Since partnering with Dixa, we've nearly doubled the workload achieved each day–resulting in extremely positive customer satisfaction and very happy teams."
To enhance our CX, we knew that the business needed a unified platform to reduce silos across channels and teams. Dixa's one-screen wonder has been a game changer that keeps our workflows seamless."
Frequently Asked Questions
See what Dixa can do for you
Book a call with our team and discover how brands like yours handle more with less.
