Blurred ocean waves reflecting a vibrant purple and pink sunset.

The insights buried
in your conversations

Dixa surfaces trends, sentiment shifts and recurring issues automatically, so you can fix what's broken and double down on what's working.

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Trusted by 850+ brands across 42 countries

Miinto
mejuri
rapha
dott
Mytheresa
monica-vinader
gls
allsaints
monese
outnorth
mindful-chef
charles-tyrwhitt
clubl
freddie's flowers
PastaEvangelists
loaf
oliver bonas
mammut
qpark
fabfitfun
adanola
organicbasics
mammaly

Automate the work your team shouldn't be doing

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AI Insights

AI
Trends and anomalies surfaced automatically
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Actionable Insights

AI
Recommendations you can act on, not just data
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Sentiment Analysis

AI
Track how customers feel across conversations
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Contact Reason Tracking

See why customers reach out
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Emerging Issue Detection

Spot problems before they become fires
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AI Satisfaction Insights

AI
Understand what drives satisfaction and dissatisfaction
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Patterns hidden in thousands of conversations, found instantly

AI Insights analyzes your conversations and surfaces what's changing–spikes in contact reasons, shifts in sentiment, recurring complaints. You see trends early, not after they've already hurt.

  • Spot patterns across channels, teams, and time
  • See what's driving contact volume
  • Get alerts when something changes
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Automations that trigger
when it matters

Actionable Insights tells you where to focus, what to fix and which agents need support.

  • AI-generated recommendations based on your data
  • Prioritized by impact
  • Clear next steps, not dashboards to interpret
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Understand what drives satisfaction and what kills it

AI Satisfaction Insights analyzes feedback and conversations to show you what's working and what's not. No surveys required to see the full picture.

  • See what correlates with high and low satisfaction
  • Identify product or policy gaps from customer feedback
  • Track sentiment over time
Dixa’s automation and incredible AI agent assistant have greatly enhanced our efficiency and productivity."
Erica Piccolomini
Chief Customer Officer at Stayforlong
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Since partnering with Dixa, we've nearly doubled the workload achieved each day–resulting in extremely positive customer satisfaction and very happy teams."
Natasha Sims
Operations Director at Oliver Bonas
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To enhance our CX, we knew that the business needed a unified platform to reduce silos across channels and teams. Dixa's one-screen wonder has been a game changer that keeps our workflows seamless."
Rhys Howells
Head of Customer Service at Rapha
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-33%
contact per booking
-50%
email backlog
90%
CSAT
2x
productivity/hour
+14%
improvement in CSAT scores
+17%
increase in customer retention

Frequently Asked Questions

What customer service metrics should I track?

Core metrics include: first response time (FRT), average handle time (AHT), first contact resolution (FCR), customer satisfaction (CSAT), and conversations per agent. Advanced metrics include: sentiment trends, topic frequency, QA scores, and channel performance. Dixa Discover tracks all of these in real-time dashboards.

How do I measure customer service team performance?

Use Dixa Discover dashboards to track team and individual metrics — response times, resolution rates, CSAT scores, QA performance, and workload distribution. Drill down from team averages to individual conversations to understand what's driving the numbers.

How do I identify trends in customer issues?
Can I create custom reports?

Yes. Dixa Discover includes customizable dashboards and reports. Filter by date range, team, channel, tag, or customer segment. Export data for deeper analysis or stakeholder reporting.

How do I prove ROI of my support team?

Connect service metrics to business outcomes. Track how improved response times correlate with retention, how proactive outreach affects churn, and how service quality impacts NPS. Dixa Discover helps you tell the story of customer service as a value driver, not just a cost center.

What's the difference between reporting and intelligence?

Reporting shows you what happened — metrics, trends, historical data. Intelligence tells you what it means and what to do — AI-surfaced insights, anomaly detection, recommended actions. Dixa Discover includes both.

See what Dixa can do for you

Book a call with our team and discover how brands like yours handle more with less.

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