Trusted by 850+ brands across 42 countries

Miinto
mejuri
rapha
dott
Mytheresa
monica-vinader
gls
allsaints
monese
outnorth
mindful-chef
charles-tyrwhitt
clubl
freddie's flowers
PastaEvangelists
loaf
oliver bonas
mammut
qpark
fabfitfun
adanola
organicbasics
mammaly
100%

automated conversations

+22%

efficiency improvement

4 mins

avg handle time

77%

one-touch resolution

Built for leaders who need to show results

AI Insights

AI
Trends, sentiment shifts, and recurring issues surfaced automatically. See what's changing across thousands of conversations before it becomes a problem.

Auto QA

AI
AI scores every conversation against your criteria (tone, resolution, compliance) so you review 100% of interactions, not a random sample.

Essential Analytics

Live dashboards for queues, agents, and channels

Quality Assurance

Score conversations against your own criteria

Actionable Insights

AI
Recommendations you can act on, not just data

See what's happening across your entire operation, as it happens

Response times, handle times, resolution rates, SLA performance –all in one place. Dixa gives you real-time visibility into every queue, every channel, and every agent so you can spot issues before they reach customers.

  • Track queue health and agent availability at a glance
  • Monitor SLAs across phone, email, chat, and socials
  • Drill down by team, channel, or individual agent to find what needs attention

Score every conversation. 
Coach the ones that matter.

Most teams can only review a fraction of their conversations. With Auto QA, AI scores 100% of interactions against your criteria: tone, compliance, resolution quality, whatever matters to you.

  • Define your own QA criteria and let AI score every conversation
  • Flag interactions that need human review automatically
  • Track agent improvement over time with consistent, unbiased scoring

Every channel. One view.

Patterns hide in thousands of conversations. AI Insights analyzes them to find trends, sentiment shifts, and recurring issues, then tells you what to do about it. You see what's changing before it becomes a problem.

  • Spot recurring issues and contact reasons across all channels
  • Identify what top-performing agents do differently
  • Surface product and policy gaps directly from customer feedback
Dixa’s automation and incredible AI agent assistant have greatly enhanced our efficiency and productivity."
Erica Piccolomini
Chief Customer Officer at Stayforlong
Read the case study
Since partnering with Dixa, we've nearly doubled the workload achieved each day–resulting in extremely positive customer satisfaction and very happy teams."
Natasha Sims
Operations Director at Oliver Bonas
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To enhance our CX, we knew that the business needed a unified platform to reduce silos across channels and teams. Dixa's one-screen wonder has been a game changer that keeps our workflows seamless."
Rhys Howells
Head of Customer Service at Rapha
Read the case study
-33%
contact per booking
-50%
email backlog
90%
CSAT
2x
productivity/hour
+14%
improvement in CSAT scores
+17%
increase in customer retention

Explore the Dixa platform

Team Hub

Full customer context, AI-suggested replies, and a unified workspace for every conversation.

Channels

Every channel your customers use; Phone, email, chat, WhatsApp, social –all native, all connected.

Conversation Engine

Intelligent routing, no-code automation, and workflows that keep conversations moving.

Frequently Asked Questions

What is customer service analytics?

Customer service analytics is the practice of measuring and analyzing support interactions to improve performance. This includes metrics like response time, resolution time, CSAT, and agent productivity, plus deeper insights like trending topics, sentiment shifts, and recurring issues. Dixa Discover provides real-time dashboards and AI-powered insights.

How do I measure customer service team performance?

Track metrics like average handle time (AHT), first contact resolution (FCR), CSAT, and conversations per agent. Dixa Discover provides real-time dashboards that show team and individual performance across all channels — with drill-down into specific conversations.

What is AI-powered quality assurance (QA)?

AI-powered QA automatically reviews and scores customer conversations against your criteria (tone, accuracy, policy compliance) without manual spot-checking. Dixa's Auto QA scores 100% of conversations, not just random samples, so you catch issues and coaching opportunities at scale.

How do I identify trending issues before they escalate?

Dixa Discover uses AI to surface recurring themes, sentiment shifts, and emerging issues across all conversations. Instead of manually reading tickets, you see patterns automatically, like a spike in complaints about shipping or a product defect, so you can act before it becomes a crisis.

What's the difference between QA and Auto QA?

Traditional QA involves managers manually reviewing a small sample of conversations (typically 1-5%). Auto QA uses AI to score every conversation automatically, 100% coverage, against consistent criteria. This catches more issues, removes bias, and saves hours of manual review.

How do I prove ROI of my customer service team?

Use Dixa Discover to tie service metrics to business outcomes, like retention, repeat purchases, and churn prevention. Track how improved response times correlate with customer satisfaction, and surface insights that drive product and operations improvements.

Can I see customer sentiment across conversations?

Yes. Dixa Discover analyzes sentiment across all interactions, identifying frustrated customers, positive feedback, and neutral exchanges. You can track sentiment trends over time and by topic, team, or channel.

How do I coach agents more effectively?

Use Auto QA scores and conversation insights to identify specific coaching opportunities, not just who's underperforming, but exactly where and why. Dixa surfaces examples automatically, so managers spend less time searching and more time coaching.

See what Dixa can do for you

Book a call with our team and discover how brands like yours handle more with less.

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