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CUSTOMER EXPERIENCE MUSINGS AND NEWS
What my bookstore clerk taught me about SaaS marketing
What can you learn from your favourite customer experience? Here's mine!
Thomas Sønderbjerg Larsen
May 31, 2017
Will Bots Replace Customer Service Reps?
Debunking the myth of customer service reps losing their jobs to AI (anytime soon).
April 26, 2017
Release Notes - May 2017
New: Prioritize between queues and agents, transfer to queues, listen in/barge in and tags.
June 1, 2017
Release Notes - April 2017
Call recording, contact forms and massive chat changes.
May 1, 2017
Release Notes - March 2017
Email is live in a beta version! Also, set caller ID and claim conversations.
March 30, 2017
Take First Place with Empathy in Customer Service
In the age of AI, a human-to-human approach in customer service wins the race.
March 24, 2017
Quick Guide to Knowledge-Centered Support
Improve almost every customer service metric with KCS. Sounds crazy, right? It isn't.
March 21, 2017
Release Notes - February 2017
Better in-app support, area code phone numbers, easier setup, and more call and collaboration functionality.
March 6, 2017
Chat as a Support Channel - What You Need to Know
Introducing chat in your contact center is win-win. Here's what you need to know before you get started.
February 15, 2017
Are Your Customers Contacting You About the Right Things?
Understand why and how often your customers get in touch to improve the customer experience.
February 13, 2017
Contact Center Management Basics
The basics in building and leading successful contact centers - from our own VP of Customer Success, Tue.
February 7, 2017
Empower Your Customer Service Agents
Empowering your customer service agents is guaranteed to improve CX and turnover.
February 1, 2017
Release Notes - January 2017
Added internal calls and team list improvements. Stay tuned for news on email!
January 31, 2017
Release Notes - December 2016
Lots of chat improvements this month. Also, we're now open for business to online visitors!
December 30, 2016
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