The ecommerce platform you won't outgrow
Gorgias works great, until Black Friday. Until you add phone. Until you sell beyond Shopify. Dixa scales with you: native voice, predictable costs, and a platform that holds up when volume spikes.
Trusted by 850+ brands across 42 countries
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Why ecommerce brands choose Dixa over Gorgias
Reliable at scale
Agentic AI, not basic automation
Sell anywhere, support everywhere
"We nearly doubled productivity, even during peak season."
Oliver Bonas, the UK fashion and homeware retailer, needed a platform that could handle peak-season volume without hiring 30 extra agents. With Dixa's AI-driven routing and unified workspace, their team doubled productivity and maintained 90% CSAT—even when order volume spiked.
- Handles peak-season volume without crashes or slowdowns
- AI routing automatically prioritizes VIP customers
- Reduced seasonal hiring needs significantly
One platform, every part of your CS operation
Unified Conversations
Customers reach out on chat, email, phone, WhatsApp, and social. Every conversation lives in one place with full history, so customers never have to repeat themselves and your team never loses context.
Workflow Automation
Conversations reach the right person based on skill, language, or priority. Build routing rules and automations visually without code, and stop spending time on manual triage.
Agent Workspace
Orders, past conversations, loyalty status, and AI-suggested replies, all in one screen. Your team resolves issues faster, and new hires get up to speed in days instead of weeks.
Performance & QA
Every conversation scored automatically against your criteria. Spot trends, surface coaching opportunities, and track performance across teams and channels, without manual review.
Mim AI Agent
Mim resolves routine inquiries on live chat and email without human intervention. It learns from your knowledge base, handles refunds, tracking, and order changes, and hands off complex issues with full context.
AI Co-Pilot
AI assistance built into every conversation. Co-Pilot suggests replies, improves drafts, translates on the fly, and surfaces relevant knowledge articles, so your team responds faster and more accurately.
Dixa vs Gorgias: Feature by feature
Hear from our customers
During peak times we had up to 4 agents a day spending their full time manually tagging and assigning tickets to the right teams. Today we don't need any! Dixa automatically tags all conversations, regardless of channel, to categories so they get redirected into the right queue."
Hobbii
Contorion
Oliver Bonas
"Thanks to Dixa, every agent we hired—either for a season or in a full-time role—was fully ramped up within a few weeks, and that's very important for the business because seasonal agents are 30% more expensive."
Ready for a platform that grows with you?
See why brands choose Dixa when they outgrow Gorgias.
