Customer service is the series of touchpoints that you have with your customers as they move through the different stages of interacting with your products or services. Because your customer service is an important extension of your brand, it’s vital that your customers have positive interactions with you when they come (virtually) knocking. They should feel supported and listened to, which in turn will help to increase their trust and loyalty. Customers have more channels than ever before to reach out on, which means delivering a unified customer service experience is more challenging than ever. The right customer support software helps you cover all of your bases, so you don’t miss out on an opportunity to make that lasting impression.
It starts with finding the right customer service software. At Dixa, we make it easy for brands to create stronger bonds with their customers through our customer service platform. Today’s consumers have come to expect a level of service that goes beyond the old question and answer paradigm and progresses into a meaningful relationship. Dixa facilitates this relationship-building with our customer support software. By bringing every channel together into one screen, Dixa’s “one-screen wonder” lets you streamline your customer service systems, getting rid of silos and saving you time and money.
"We had an aspiration before Dixa to become a global #OneRapha team. In order to unlock that opportunity we needed a platform that was within the same mindset around not having siloed ways of thinking and working. Dixa has provided us with this one-screen wonder."
Rob Pierce, Customer Operations Director at Rapha
Benefits for the manager:
Avoid burnout and high churn on your customer service team
Save money by consolidating your customer support systems
Get real-time stats on how your agents are performing
Increase customer satisfaction by ensuring the right conversations go to the right agents
Offer a unified customer experience across channels
Capture valuable abandoned conversations by nudging agents when a conversation has been abandoned
Benefits for the agent:
Work remotely from anywhere in the world (you just need an internet connection!)
Have meaningful interactions with your customers
Optimize your workflow and save time by minimizing repetitive tasks
Get customer info at the tip of your fingers with our built-in CRM
Rid yourself of duplicate inquiries from the same customer on different channels
Save time by accessing your most-repeated answers with just the click of a button