The omnichannel Intercom alternative forecommerce support teams
Intercom built a great chat widget. But ecommerce customers still call. Dixa gives you native phone, email, chat, and social in one workspace—with AI costs you can predict.
Trusted by 850+ brands across 42 countries
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Why brands choose Dixa over Intercom
Native phone, built in
Agentic AI at a flat rate
Built for B2C, not SaaS onboarding
"Response time down 70%. All channels in one place."
Dott, Europe's leading micromobility operator, needed to handle time-sensitive rider inquiries across chat, email, and phone. With Dixa's unified workspace and AI-driven routing, agents stopped juggling systems and started resolving issues in record time.
- Voice, email, and chat in one agent workspace
- AI routing prioritizes urgent and high-value customers
- Cut BPO dependency by 50%
Seasonal agents ramped up in weeks
The smart home marketplace, tink, switched from Zendesk to handle peak season complexity. With Dixa's unified workspace and automated knowledge management, new agents (seasonal or full-time) get up to speed fast. No more weeks of training. No more expensive onboarding delays.
- Unified workspace with Magento order data built in
- Automated routing based on order and shipping data
- Knowledge base that speeds up training for seasonal hires
One platform, every part of your CS operation
Unified Conversations
Customers reach out on chat, email, phone, WhatsApp, and social. Every conversation lives in one place with full history, so customers never have to repeat themselves and your team never loses context.
Workflow Automation
Conversations reach the right person based on skill, language, or priority. Build routing rules and automations visually without code, and stop spending time on manual triage.
Agent Workspace
Orders, past conversations, loyalty status, and AI-suggested replies, all in one screen. Your team resolves issues faster, and new hires get up to speed in days instead of weeks.
Performance & QA
Every conversation scored automatically against your criteria. Spot trends, surface coaching opportunities, and track performance across teams and channels, without manual review.
Mim AI Agent
Mim resolves routine inquiries on live chat and email without human intervention. It learns from your knowledge base, handles refunds, tracking, and order changes, and hands off complex issues with full context.
AI Co-Pilot
AI assistance built into every conversation. Co-Pilot suggests replies, improves drafts, translates on the fly, and surfaces relevant knowledge articles, so your team responds faster and more accurately.
Dixa vs Intercom: Feature by feature
Hear from our customers
During peak times we had up to 4 agents a day spending their full time manually tagging and assigning tickets to the right teams. Today we don't need any! Dixa automatically tags all conversations, regardless of channel, to categories so they get redirected into the right queue."
Hobbii
Contorion
Oliver Bonas
"Thanks to Dixa, every agent we hired—either for a season or in a full-time role—was fully ramped up within a few weeks, and that's very important for the business because seasonal agents are 30% more expensive."
Ready for support that goes beyond chat?
See how Dixa handles phone, email, chat, and social—all from one screen.
