Customer-first service without the luxury price tag
Gladly pioneered people-centered support, but built it for Nordstrom budgets. Dixa delivers the same unified customer view, with agentic AI that resolves issues end-to-end, European support, and pricing that works for growth-stage brands.
Trusted by 850+ brands across 42 countries
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Why ecommerce brands choose Dixa over Gladly
Agentic AI that resolves
European support, European data
Operational insights alongside customer data
One platform. One global team. No silos.
Rapha wanted to become a global #OneRapha team, but their previous platform kept channels and regions fragmented. With Dixa, agents across the UK, US, and APAC work from one unified workspace. No more siloed systems. No more lost context between teams.
- Unified all channels and regions into one workspace
- Agents see full customer history regardless of location
- Eliminated tab-switching and duplicate work
One platform, every part of your CS operation
Unified Conversations
Customers reach out on chat, email, phone, WhatsApp, and social. Every conversation lives in one place with full history, so customers never have to repeat themselves and your team never loses context.
Workflow Automation
Conversations reach the right person based on skill, language, or priority. Build routing rules and automations visually without code, and stop spending time on manual triage.
Agent Workspace
Orders, past conversations, loyalty status, and AI-suggested replies, all in one screen. Your team resolves issues faster, and new hires get up to speed in days instead of weeks.
Performance & QA
Every conversation scored automatically against your criteria. Spot trends, surface coaching opportunities, and track performance across teams and channels, without manual review.
Mim AI Agent
Mim resolves routine inquiries on live chat and email without human intervention. It learns from your knowledge base, handles refunds, tracking, and order changes, and hands off complex issues with full context.
AI Co-Pilot
AI assistance built into every conversation. Co-Pilot suggests replies, improves drafts, translates on the fly, and surfaces relevant knowledge articles, so your team responds faster and more accurately.
Dixa vs Gladly: Feature by feature
Hear from our customers
During peak times we had up to 4 agents a day spending their full time manually tagging and assigning tickets to the right teams. Today we don't need any! Dixa automatically tags all conversations, regardless of channel, to categories so they get redirected into the right queue."
Hobbii
Contorion
Oliver Bonas
"Thanks to Dixa, every agent we hired—either for a season or in a full-time role—was fully ramped up within a few weeks, and that's very important for the business because seasonal agents are 30% more expensive."
Ready for customer-first service at the right price?
See why growth-stage brands choose Dixa over Gladly.
