How to Create an Effortless Experience That Builds Customer Loyalty
We've all been there, companies that are easy to purchase from, but they disappear when things go wrong. What causes painful customer experiences?
Ride the peak season tidal wave: 6 top tips
Wave goodbye to Black Friday and Holiday stress! Get the insider scoop on the Top 6 trends that will supercharge your eCommerce support – just in time!
The Key to Offering a Frictionless Customer Experience
We've all been there, companies that are easy to purchase from, but they disappear when things go wrong. What causes painful customer experiences?
How to Build an AI-First Support Ecosystem
New AI technology means new ways for CX leaders to improve efficiency, reduce costs, and boost CSAT. But where is the best place to use AI in your CX strategy?
Being Bold in Decision-Making for AI Transformations
Get ready for an exclusive peek into the inner workings of the largest online wine marketplace, Vivino, boasting a staggering 68 million users. Discover how they are using AI to change the way you choose your wine.
Building a Customer Friendship™ rocket-ship in your org
In today's competitive landscape, customer service is more critical than ever. Join us as Mads Fosselius unveils the power of merging human insights with AI for personalized interactions that skyrocket your customer satisfaction.
How the fastest-growing companies in the UK win customer loyalty
In today's fiercely competitive markets of cycling apparel and jewelry, Rhys and Jade are setting the pace with their ground-breaking customer loyalty strategies. Now, they're ready to share their insights with you!
Surfing towards growth: Beauty Pie's CX strategy unveiled
Hear first-hand how Beauty Pie are disrupting the beauty industry and driving their CX strategy from the C-suite. Chandni Bhatt, Head of Member Happiness, is sharing all her insights on her CX initiatives that are fueling business growth.
