Trusted by 850+ brands across 42 countries
.svg)
self-service rate
self-service rate
self-service rate
self-service rate
Built for
high-performing teams
Tools that help agents respond faster and deliver better customer experiences.
Conversations Overview
See all conversations at a glance with real-time queue status and priority indicators.
Contextual View
AI automatically surfaces relevant customer history and context for every conversation.
Conversation Timeline
Complete history across all channels in one unified, searchable timeline.
Knowledge Management
AI-powered knowledge base that suggests articles in real-time as agents type.
Dynamic Knowledge
Knowledge that learns and improves from every conversation and resolution.
Contact Management
Unified customer profiles with interaction history across all touchpoints.
Everything included
Conversations Overview
Contextual View
Conversation Timeline
Knowledge Hub
Dynamic Knowledge
Agent Roles
Contact Management
Workload & Availability
Context at your fingertips
See everything you need without switching tabs. Customer history, previous conversations, orders, and relevant data— all in one view.
- Full conversation history across all channels
- Real-time customer data from integrations
- AI-suggested responses and articles
- One-click actions for common tasks
Every channel. One view.
Phone, email, chat, social—it doesn't matter. Every conversation appears in the same unified interface.
- Channel-neutral conversation handling
- Seamless channel switching mid-conversation
- Consistent experience across all touchpoints
The impact on your team
Faster Resolution
Agents resolve issues 40% faster with everything in one place.
Higher Quality
More context means more personalized, accurate responses.
Happier Agents
Less tab-switching, less frustration, more job satisfaction.
Dixa’s automation and incredible AI agent assistant have greatly enhanced our efficiency and productivity."
Since partnering with Dixa, we've nearly doubled the workload achieved each day–resulting in extremely positive customer satisfaction and very happy teams."
To enhance our CX, we knew that the business needed a unified platform to reduce silos across channels and teams. Dixa's one-screen wonder has been a game changer that keeps our workflows seamless."
How Team Hub compares
Frequently Asked Questions
Get answers the most common questions about Team Hub.
Book a Demo with a CX & AI Expert
See how Team Hub can help your team work faster and happier.
