Smart contact forms with automatic routing
Contact forms route into Dixa like any other channel. Collect the right information upfront so your team can respond faster — with context.
Trusted by 850+ brands across 42 countries
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Everything you need to manage form submissions
Custom Fields
Ask for order number, issue type, or anything else upfront
Unified Inbox
Forms route into the same queue as every channel
Intelligent Routing
Route submissions by issue type, language, or team
Auto-tagging
Tag conversations automatically based on form fields
SLA Tracking
Monitor response times like any other channel
Customer Recognition
Match submissions to existing customer profiles
Get the details before the back-and-forth
No more "What's your order number?" Contact forms let you capture the information your team needs upfront — so they can jump straight to solving the problem.
- Custom fields for order numbers, issue types, attachments
- Required fields ensure complete submissions
- Less back-and-forth, faster resolutions
Forms route like every other channel
Submissions don't sit in a separate inbox. They route into Dixa automatically — by issue type, language, region, or team. Same rules, same SLAs.
- Route by form field values
- Prioritize based on issue type or customer segment
- Auto-tag for easier reporting
Always available, even when you're not
Use contact forms as your after-hours fallback. When chat is offline, customers still have a way to reach you — and your team picks up the conversation when they're back.
- Automatic fallback when chat is unavailable
- Customers know their message was received
- Your team responds when they're online
Dixa’s automation and incredible AI agent assistant have greatly enhanced our efficiency and productivity."
Erica Piccolomini
Chief Customer Officer at Stayforlong
Read the case study
Since partnering with Dixa, we've nearly doubled the workload achieved each day–resulting in extremely positive customer satisfaction and very happy teams."
Natasha Sims
Operations Director at Oliver Bonas
Read the case study
To enhance our CX, we knew that the business needed a unified platform to reduce silos across channels and teams. Dixa's one-screen wonder has been a game changer that keeps our workflows seamless."
Rhys Howells
Head of Customer Service at Rapha
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-33%
contact per booking
-50%
email backlog
90%
CSAT
2x
productivity/hour
+14%
improvement in CSAT scores
+17%
increase in customer retention
See what Dixa can do for you
Book a call with our team and discover how brands like yours handle more with less.
