Event

June 10th at 13:00 - 17:30 CET

Dixa Connect in Copenhagen

We're opening the doors at Dixa HQ on 10 June for an afternoon with some of the best people working in ecommerce and customer service. Honest talks, great company, and a schedule that gives you time to enjoy both.

Meet the speakers

This year's theme is The New CX Playbook.Every session is built around the questions CX teams are actually sitting with right now, from how the role is changing to where automation ends and the human touch begins. Here's who's joining us on stage.

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Dixa Connect CPH — Speakers

Keynote Speaker

Keynote

Kateryna Babenko

Co-founder, Katico

Your CS Data Is Currency. Here's How to Spend It.

CS teams hold the most unfiltered data in any company. This talk is about why most never use it — and how to start before someone else does.

Dixa Customer Speakers

Sandrea Morgan

Senior CS & Experience Leader, Adanola

Rewriting the Role of CX: How We Turned Our Support Team Into a Business Function

How a fast-growing brand redefined what their CX team is actually for — moving from reactive support to something that actively shapes the customer relationship and feeds back into the business.

Richard Jäger Stors

Head of Customer Operations, Avarda / TF Bank

Topic coming soon — stay tuned.

Paloma Hellfeier-Truong

Director of Product & CX, Miinto

What the New Playbook Looks Like When It's Actually Written

A brand that has scaled CX across markets — showing the before and after. Efficiency, data, customer relationships and AI all present. The proof point for everything that comes before it.

Panel Discussion

The Human Line: Where AI Ends and Your Brand Begins

Every CX team is figuring out how much to hand over to AI. The question isn't whether to automate — it's knowing where to stop. This panel brings together brands at different stages of that journey to talk about the decisions that shaped their customer experience: what they automated, what they kept human, and what they learned along the way.

Moderator

Mikko Rekola

Chief Evangelist, Woolman

Panel guests will be announced in our next update — stay tuned.

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The more you integrate and the more you get better at prompting, the more Mim evolves from just an AI agent to really a helping colleague."

Roger Sandmeier

Head of Customer Service at tink

Read the case study

Most providers just focused on content-related AI. Mim gave us the ability to do tasks which normally colleagues do. That's what really made the difference."

Jessica Schulz

Customer Service Manager at Smartphonehoesjes

Read the case study

Dixa’s automation and incredible AI agent assistant have greatly enhanced our efficiency and productivity."

Erica Piccolomini

Chief Customer Officer at Stayforlong

Read the case study

Since partnering with Dixa, we've nearly doubled the workload achieved each day–resulting in extremely positive customer satisfaction and very happy teams."

Natasha Sims

Operations Director at Oliver Bonas

Read the case study

To enhance our CX, we knew that the business needed a unified platform to reduce silos across channels and teams. Dixa's one-screen wonder has been a game changer that keeps our workflows seamless."