Facebook Messenger support in one inbox

Facebook Messenger conversations flow into Dixa alongside email, chat, and phone. Your team responds from one inbox — with full context.

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Everything you need to manage Messenger support

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Unified Inbox

Messenger alongside every other channel
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Full Customer History

See past orders and conversations instantly
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Intelligent Routing

Route messages by language, team, or issue type
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Page & Plugin Support

Respond to messages from your page and chat plugin
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Collision Detection

Know when a teammate is already replying
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Internal Notes

Collaborate without the customer seeing

Messenger in the same inbox as everything else

No switching between Facebook and your helpdesk. Messenger conversations appear alongside email, chat, phone, and Instagram — in one workspace.

  • All channels in one view
  • Same routing rules, same SLAs
  • One customer profile across every channel
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Know who's messaging before you reply

Dixa recognizes customers across channels. When someone messages on Facebook, your team sees their order history, past conversations, and account details — instantly.

  • Customer recognition across channels
  • Orders and returns from Shopify, Magento, and more
  • Full conversation history attached
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Every Messenger entry point, one inbox

Whether customers message from your Facebook page, in-app Messenger, or your website's chat plugin — every conversation routes to Dixa.

  • Facebook page messages
  • Messenger app conversations
  • Website chat plugin inquiries
Dixa’s automation and incredible AI agent assistant have greatly enhanced our efficiency and productivity."
Erica Piccolomini
Chief Customer Officer at Stayforlong
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Since partnering with Dixa, we've nearly doubled the workload achieved each day–resulting in extremely positive customer satisfaction and very happy teams."
Natasha Sims
Operations Director at Oliver Bonas
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To enhance our CX, we knew that the business needed a unified platform to reduce silos across channels and teams. Dixa's one-screen wonder has been a game changer that keeps our workflows seamless."
Rhys Howells
Head of Customer Service at Rapha
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-33%
contact per booking
-50%
email backlog
90%
CSAT
2x
productivity/hour
+14%
improvement in CSAT scores
+17%
increase in customer retention

Frequently Asked Questions

Can I manage Facebook Messenger in Dixa?

Yes. Messenger conversations appear in Dixa alongside email, chat, phone, and other channels. Your team manages everything from one workspace.

Does Dixa support the Messenger chat plugin?

Yes. Messages from the Messenger chat plugin on your website route to Dixa just like page messages and in-app conversations.

How does Messenger routing work?

Messenger conversations route automatically based on rules you set — language, team, issue type, or agent availability.

Can I see customer history from Messenger?

Yes. Dixa links Messenger conversations to customer profiles, showing past interactions across all channels plus order data from your ecommerce platform.

Do I need a Facebook Business Page?

Yes. Dixa connects via the official Facebook API, which requires a Facebook Business Page.

Can multiple agents handle Messenger?

Yes. Dixa includes collision detection so your team knows when someone is already replying. You can also transfer conversations and leave internal notes.

See what Dixa can do for you

Book a call with our team and discover how brands like yours handle more with less.

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