Built by customer service professionals

Coming from customer service ourselves, we know that working with complex and outdated systems is a huge waste of time and takes focus away from the customer. That’s why we built Dixa to run in one interface - truly one interface, no extra tabs - in your browser, and continually design the system to minimize clicks and be easy to use.

Below you’ll find a list of (most) of our features. If there’s something you need but don’t see in here, try contacting us or fill out the form.

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Phone

Full-featured VoIP phone system that runs in your browser. Experience our phone capabilities.

VoIP telephony
In- & outbound calls
Call transfer
Quick reconnect
IVR (interactive voice response)
Phone numbers in > 60 countries
Music on hold
Simultaneous ringing
Internal calls
Record and upload announcements
External forwarding
Voicemail
Callback
Call recording
Toll-free numbers
See descriptions

Chat

A mobile optimized live chat solution for your website with advanced routing. Experience chat.

Forward chat
Customizable chat widget
Chat transfer
Easy setup
More than one widget
Concurrent chats
Unlimited chat agents
Hide options
Chat history
URL triggers
Contact form
Rich media messages
Quick responses
See descriptions

Email

Email support reinvented with automatic routing directly to agents. Experience email.

Compose email
Custom signatures
Forward email
Reply to email
Claim conversation
Email attachments
SPF support
Forward email to Dixa
Rich media messages
Auto replies
Quick responses
Email transfer
First-in, first-out distribution
See descriptions

Built-in CRM

Contact database
Contact recognition
Saves all conversations
Conversation history
Search in contacts & conversations
Apply tags to each conversation
Visitor tracking
Write wrap-up notes
See descriptions

Distribution & routing

Drag’n’drop chat flow editor
Prioritization of agents
Drag'n'drop call flow editor
Skill-based routing
Advanced forwarding rules
Opening hours
Queues
Triggers based on wait time
Prioritization of queues
See descriptions

Reporting & analytics

Set service levels and alerts
Real-time queue performance overview
TV-mode
Historical data through analytics module
Conversation list w. filters
See descriptions

Team management

Agent prioritization
Agent profile with image
Agent roles
Queues for different teams
Set and see presence
See descriptions

Integrations

Magento
Custom Cards (Web hooks)
Shopify
Podio
See descriptions

Customer feedback

Chat ratings
Chat feedback
See descriptions