Hello, these are our features

On the lists below you get detailed information on our features. You’ll notice that some of them are labeled ‘in development’. We’re developing Dixa rapidly at the moment, and we expect to add a lot of these in the coming months. If there’s something you have a particular interest in that you don’t see on our features page don't hesitate to ask us!

Finally, instead of browsing, you can watch our video overview (2 mins):
Feature
Feature
Feature in development

Phone

VoIP telephony
In- & outbound calls
Call transfer
Quick reconnect
Phone numbers in > 50 countries
Simultaneous ringing
Internal calls
External forwarding
Toll-free numbers
Call recording
Learn more

Chat

Customizable chat widget
Chat transfer
Easy setup
More than one widget
Concurrent chats
Unlimited chat agents
Hide options
Chat history
Rich media messages
Quick responses
Co-browsing
Learn more

Email

Choose email addresses
First-in, first-out distribution
Email transfer
Email template
Auto replies
Trigger-based messages
Learn more

Social media & instant messaging

Facebook Messenger
Facebook
Twitter
LinkedIn
Review sites (Trustpilot up first)
YouTube
Instagram
Learn more

Call distribution & routing

Drag'n'drop call flow editor
Skill-based routing
Advanced forwarding rules
Opening hours
IVR (interactive voice response)
Queues
Music on hold
Record, upload & play announcements
Voicemail
Triggers based on wait time
Preferred agent
Prioritization of queues
Content-based routing
Learn more

Built-in CRM

Contact database
Contact recognition
Saves all conversations
Conversation history
Search in contacts & conversations
Visitor tracking
Write wrap-up notes
Apply tags to each conversation
Search in notes & tags as well
Learn more

Reporting & analytics

Set service levels and alerts
Real-time queue performance overview
TV-mode
Historical data through analytics module
Conversation list w. filters
Agent & team performance overview
Customizable, modular dashboards
Analytics for ratings
Learn more

Customer ratings & feedback

Chat ratings
Chat feedback
Email ratings
Email feedback
Telephony ratings
Learn more

Agent happiness

All-in-one interface
Gamification
Learn more

Team management

Agent profile with image
Agent roles
Queues for different teams
Set and see presence
Learn more

Integrations

API
E-commerce platforms
CRM systems
Zapier
Learn more

AI & machine learning

Virtual service assistant
Learn more