Help center powered by your knowledge base

Self-service help center with built-in AI — searchable, branded, and always up to date. Fewer tickets, faster answers.

Book a demo

Trusted by 850+ brands across 42 countries

Miinto
mejuri
rapha
dott
Mytheresa
monica-vinader
gls
allsaints
monese
outnorth
mindful-chef
charles-tyrwhitt
clubl
freddie's flowers
PastaEvangelists
loaf
oliver bonas
mammut
qpark
fabfitfun
adanola
organicbasics
mammaly

Everything you need to run self-service

Image Description

Knowledge Base Powered

Articles from your knowledge base, instantly searchable
Image Description

Branded Portal

Customize look and feel to match your site
Image Description

AI Search

Customers find answers fast with intelligent search
Image Description

Article Suggestions

Surface relevant content before customers submit a ticket
Image Description

Multi-language

Serve customers in their language
Image Description

Analytics

See what customers search for and where they get stuck

Answer questions before they become tickets

Most customers want to solve problems themselves — if they can find the answer. Your help center surfaces relevant articles instantly, reducing ticket volume and giving customers what they need, faster.

  • Reduce inbound volume by up to 30%
  • Customers get instant answers, 24/7
  • Your team focuses on complex issues
Image Description

One knowledge base powers everything

The same articles that power your help center also power Mim AI and your agents' suggestions. Write once, use everywhere — no duplicate content, no conflicting answers.

  • Help center, AI, and agent assist share one source
  • Updates sync instantly across all touchpoints
  • No more outdated or conflicting information
Image Description

A help center that looks like yours

Customize colors, logo, and layout to match your brand. Your help center feels like part of your site — not a third-party bolt-on.

  • Match your brand identity
  • Custom domain support
  • Mobile-optimized by default
Dixa’s automation and incredible AI agent assistant have greatly enhanced our efficiency and productivity."
Erica Piccolomini
Chief Customer Officer at Stayforlong
Read the case study
Since partnering with Dixa, we've nearly doubled the workload achieved each day–resulting in extremely positive customer satisfaction and very happy teams."
Natasha Sims
Operations Director at Oliver Bonas
Read the case study
To enhance our CX, we knew that the business needed a unified platform to reduce silos across channels and teams. Dixa's one-screen wonder has been a game changer that keeps our workflows seamless."
Rhys Howells
Head of Customer Service at Rapha
Read the case study
-33%
contact per booking
-50%
email backlog
90%
CSAT
2x
productivity/hour
+14%
improvement in CSAT scores
+17%
increase in customer retention

Frequently Asked Questions

What is a help center?

A help center is a self-service portal where customers can find answers without contacting support. Dixa's help center is powered by your knowledge base and includes AI-powered search.

How does the help center connect to Dixa?

Your help center pulls articles directly from your Dixa knowledge base. The same content powers Mim AI and agent suggestions — one source of truth.

Can I customize the help center design?

Yes. You can customize colors, logo, layout, and use a custom domain. Your help center looks like part of your site.

Does the help center support multiple languages?

Yes. You can create and manage articles in multiple languages to serve customers in their preferred language.

How do I measure help center performance?

Dixa provides analytics on search terms, article views, and deflection rate — so you can see what's working and where to improve.

Can customers submit tickets from the help center?

Yes. If customers can't find an answer, they can submit a request directly from the help center. It routes into Dixa like any other conversation.

See what Dixa can do for you

Book a call with our team and discover how brands like yours handle more with less.

Book a demo
View Pricing
DixaDixa