Instagram DM support in one inbox
Instagram DMs flow into the same workspace as email, chat, and phone. Your team responds faster, with full context — no switching apps.
Trusted by 850+ brands across 42 countries
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Everything you need to manage Instagram support
Unified Inbox
Instagram DMs alongside every other channel
Full Customer History
See past orders and conversations, regardless of channel
Intelligent Routing
Route DMs by language, team, or issue type
Collision Detection
Know when a teammate is already handling a conversation
SLA Tracking
Monitor response times and keep conversations on track
Internal Notes
Collaborate without the customer seeing
Instagram DMs in the same inbox as everything else
No separate app, no tab switching. Instagram DMs appear alongside email, chat, WhatsApp, and phone — in one workspace. Your team sees one queue, not five.
- All channels in one view
- Same routing rules, same SLAs
- One customer profile across every channel
See who's messaging before you reply
Dixa pulls in customer data automatically. When someone DMs you on Instagram, your team sees their order history, past conversations, and account details — instantly.
- Customer recognition across channels
- Orders and returns from Shopify, Magento, and more
- Past conversations attached to every profile
Respond fast without sacrificing quality
Instagram customers expect quick replies. Dixa helps your team move faster with templates, suggested responses, and automatic routing — without sounding robotic.
- Templated responses for common questions
- AI suggests replies based on your knowledge base
- Route urgent DMs to available agents automatically
Dixa’s automation and incredible AI agent assistant have greatly enhanced our efficiency and productivity."
Erica Piccolomini
Chief Customer Officer at Stayforlong
Read the case study
Since partnering with Dixa, we've nearly doubled the workload achieved each day–resulting in extremely positive customer satisfaction and very happy teams."
Natasha Sims
Operations Director at Oliver Bonas
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To enhance our CX, we knew that the business needed a unified platform to reduce silos across channels and teams. Dixa's one-screen wonder has been a game changer that keeps our workflows seamless."
Rhys Howells
Head of Customer Service at Rapha
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-33%
contact per booking
-50%
email backlog
90%
CSAT
2x
productivity/hour
+14%
improvement in CSAT scores
+17%
increase in customer retention
See what Dixa can do for you
Book a call with our team and discover how brands like yours handle more with less.
