Give every agent the ability to see how well the team is doing with specific metrics like CSAT, First Response Time, and Resolution Time, so they can decide what to focus on and continue to deliver excellent results.
By constantly visualizing your Dixa data in Plecto dashboards, in the office or remotely, you create a powerful tool for your support team and provide them with relevant data to perform better.
Leverage Plecto’s beautiful data visualization and make use of gamification features to encourage agents to reach their goals. Track performance in real-time to identify progress and service areas that need attention.
Use the raw data from Dixa to build and customize the metrics, and KPIs, that are important to your brand, team, and agents. Ensure your team is consistently performing in the most productive and efficient manner.
Display Plecto dashboards on TV screens in your office, or on your computer, tablet, smartphone, or Apple Watch. Provide your organization with real-time data to stay on top of performance and increase awareness.