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Plecto
Visualize your Dixa KPIs on dynamic, real-time dashboards. Automatically sync conversation logs, agent availability, and CSAT scores for instant, high-impact insights.
Key Features
Plecto
& Dixa
Automatic Data Sync
Skip the manual exports. Data flows securely via API and Webhooks.
Real-Time Status Tracking
Manage queue coverage by seeing active agents at a glance.
Centralized Reporting
Merge Dixa metrics with CRM or ERP data to see the big picture.
Instant Notifications
Trigger live alerts for ticket resolutions or high-priority "wins."
Improved Decision Making
Make Data-Driven Decisions with Real-Time Precision
- Identify Trends Instantly: Spot volume spikes as they happen and reallocate your team immediately.
- Optimized Staffing: Use live and historical trends to ensure you always have enough "eyes on glass."
- Eliminate Guesswork: Move from "feeling" busy to "knowing" exactly how many tickets are resolved per hour.
Enhanced Customer Satisfaction
Deliver Exceptional Service by Acting on Feedback Instantly
- Close the Feedback Loop: Display live CSAT scores and celebrate positive ratings the moment they arrive.
- Proactive Problem Solving: Monitor response times in real-time to keep agents focused on loyalty-driving benchmarks.
- Surface CSAT Champions: Identify top-performing agents to share best practices across the department.
Streamlined Operations
Increase Efficiency by Centralizing Your Support Ecosystem
- Unified Tech Stack: View Dixa, CRM, and telephony data on one screen—no more toggling tabs.
- Automated Reporting: Save hours each week by eliminating manual data collection and formatting.
- Single Source of Truth: Keep in-office and remote teams aligned with identical, transparent metrics.
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