Improve CX performance through powerful data visualization with Plecto and Dixa

Create custom dashboards based on your key metrics and KPIs for a realtime view of your team’s performance.

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Empowering Your Agents

Give every agent the ability to see how well the team is doing with specific metrics like CSAT, First Response Time, and Resolution Time, so they can decide what to focus on and continue to deliver excellent results.

Boost Team Performance

By constantly visualizing your Dixa data in Plecto dashboards, in the office or remotely, you create a powerful tool for your support team and provide them with relevant data to perform better.

Leverage raw Dixa analytics data and build custom dashboards based on your business needs.

Motivate your support team and unlock their potential

Leverage Plecto’s beautiful data visualization and make use of gamification features to encourage agents to reach their goals. Track performance in real-time to identify progress and service areas that need attention.

Focus on what matters most to increase effectiveness

Use the raw data from Dixa to build and customize the metrics, and KPIs, that are important to your brand, team, and agents. Ensure your team is consistently performing in the most productive and efficient manner.

Drive awareness by displaying your team's impact

Display Plecto dashboards on TV screens in your office, or on your computer, tablet, smartphone, or Apple Watch. Provide your organization with real-time data to stay on top of performance and increase awareness.

Companies like you are already using Dixa!

Too Good To Go

"We successfully rolled out Dixa in 8 countries in just over a month. For new countries, it now only takes us a couple of days to go live."

– Andreas Sachse, COO

Interflora

“After Valentine's Day it usually takes one week to clear the backlog. With Dixa, it only took two days.”

– Iman Safari,
Customer Service Manager

Sportmaster

"The first month we implemented Dixa our average response time on email was cut down by 25.5 hours (roughly 85%). Dixa has been a game changer for us."

Schedule a meeting to see how Dixa can help your company grow faster.