Shopify
Your Shopify store, built into every conversation. View orders, issue refunds, and update customers without leaving Dixa.
Everything your Shopify support team needs
Intelligent Routing
Utilize skill-based routing to automatically connect customers with the right agent and improve First Contact Resolution and CSAT.
Customer Recognition
Instantly recognize your customers using their phone number or email address and gain important context to deliver personalized service.
Every channel, one view
Provide unified support across all channels—voice, email, live chat, social messaging, and more—from a single view.
Prioritize Queues
Offer agents conversation from queues with the highest priority first to better manage busy times and specific customer inquiries.
Collaborate
Utilize transfer features to tackle complex issues as a team using internal notes and side conversations – all within Dixa.
Scale with ease
Support your customers globally across multiple stores, products, and languages with just one customer service platform.
Set up in minutes
Dixa's Shopify integration is native, meaning it connects directly through the Shopify App Store with no third-party middleware. Follow our step-by-step guide in the Help Center to get up and running.
Get the Shopify app
Install Dixa directly from the Shopify App Store and give your team everything they need inside a single screen.
View full order histories, track shipments, cancel orders, issue refunds, and update customer details, without switching tabs or jumping between tools.
The integration works across multiple stores and languages, so whether you're running one brand or five, your agents always have the right context when a customer reaches out.
Handle WISMO before it becomes a ticket
"Where is my order?" is the most common reason customers contact support. With Dixa's Shopify integration, your agents (and your AI agent) have live order status at hand the moment a conversation starts.
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