SMS support with two-way conversations

Two-way SMS built into Dixa. Respond to inbound messages, send proactive updates, and keep every conversation in one timeline.

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Mytheresa
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gls
allsaints
monese
outnorth
mindful-chef
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clubl
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Everything you need to run self-service

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Two-way Messaging

Customers reply, your team responds — real conversations
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Mim AI Agent

Resolve routine SMS requests automatically
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Proactive Updates

Send order confirmations, shipping alerts, and reminders
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Full Conversation History

SMS messages in the same timeline as every other channel
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Intelligent Routing

Route SMS by language, team, or issue type
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Templates

Pre-approved messages for faster, consistent replies

Real conversations, not just blasts

SMS isn't just for notifications. Customers can reply, ask questions, and get help — and your team responds from the same inbox as email, chat, and phone.

  • Customers reply directly to your messages
  • Conversations route to available agents automatically
  • Full history attached to the customer profile
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Mim handles the routine. Your team handles the rest

Order status? Return request? Mim AI can resolve common SMS inquiries automatically — and hand off to your team when something needs a human.

  • Mim resolves FAQs and simple requests via SMS
  • Seamless handoff with full context
  • 24/7 availability without adding headcount
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SMS lives alongside every other channel

No separate tool, no lost context. SMS conversations appear in the same workspace as email, chat, and phone — with full customer history attached.

  • One inbox for all channels
  • Same routing rules, same SLAs
  • Customer profile shows every interaction
Dixa’s automation and incredible AI agent assistant have greatly enhanced our efficiency and productivity."
Erica Piccolomini
Chief Customer Officer at Stayforlong
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Since partnering with Dixa, we've nearly doubled the workload achieved each day–resulting in extremely positive customer satisfaction and very happy teams."
Natasha Sims
Operations Director at Oliver Bonas
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To enhance our CX, we knew that the business needed a unified platform to reduce silos across channels and teams. Dixa's one-screen wonder has been a game changer that keeps our workflows seamless."
Rhys Howells
Head of Customer Service at Rapha
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-33%
contact per booking
-50%
email backlog
90%
CSAT
2x
productivity/hour
+14%
improvement in CSAT scores
+17%
increase in customer retention

Frequently Asked Questions

Does Dixa support two-way SMS?

Yes. Customers can send messages and receive replies. SMS conversations work just like any other channel in Dixa — with routing, history, and team collaboration.

Can I send proactive SMS messages?

Yes. You can send order updates, shipping notifications, appointment reminders, and other proactive messages. Customers can reply directly to start a conversation.

Does Mim AI work on SMS?

Yes. Mim can resolve routine SMS inquiries automatically (order tracking, FAQs, simple requests) and hand off to agents when needed.

How does SMS routing work?

SMS conversations route automatically based on rules you set — language, team, issue type, or agent availability. Same as every other channel.

Can I see SMS conversations alongside other channels?

Yes. SMS messages appear in the same timeline as email, chat, phone, and social. Your team sees one conversation, not scattered threads.

What countries does Dixa SMS support?

SMS availability depends on your carrier and number setup. Contact us for details on supported regions and number porting.

See what Dixa can do for you

Book a call with our team and discover how brands like yours handle more with less.

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