Respond to Trustpilot reviews without leaving Dixa

Trustpilot service reviews flow into Dixa as conversations. Your team responds, edits, and manages reviews from the same workspace as email, chat, and phone.

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Everything you need to manage Trustpilot reviews

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Reviews as Conversations

Trustpilot reviews appear in Dixa like any other channel
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Queue Routing

Route reviews to the right team automatically
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Respond from Dixa

Reply to reviews without switching to Trustpilot
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Edit Responses

Update your response anytime — changes sync to Trustpilot
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5-Minute Setup

Authorize and connect in minutes
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Unified Workflow

Manage reviews alongside all your support channels

Reviews in the same inbox as everything else

When a customer leaves a Trustpilot service review, it appears in Dixa as a conversation. Your team responds from the same workspace they use for email, chat, and phone — no switching tools.

  • Trustpilot reviews route into Dixa automatically
  • Respond without logging into Trustpilot
  • One workflow for support and reputation management
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Route reviews to the right team

Not every review needs the same response. Route Trustpilot reviews to designated queues based on your workflow — so the right people handle them.

  • Assign reviews to specific teams or agents
  • Prioritize based on your rules
  • Never miss a review
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Respond once, update anytime

Reply to reviews directly from Dixa. Need to update your response? Edit it anytime — your changes sync to Trustpilot without creating a duplicate reply.

  • Respond to reviews from Dixa
  • Edit responses as needed
  • Updates sync automatically to Trustpilot
Dixa’s automation and incredible AI agent assistant have greatly enhanced our efficiency and productivity."
Erica Piccolomini
Chief Customer Officer at Stayforlong
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Since partnering with Dixa, we've nearly doubled the workload achieved each day–resulting in extremely positive customer satisfaction and very happy teams."
Natasha Sims
Operations Director at Oliver Bonas
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To enhance our CX, we knew that the business needed a unified platform to reduce silos across channels and teams. Dixa's one-screen wonder has been a game changer that keeps our workflows seamless."
Rhys Howells
Head of Customer Service at Rapha
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-33%
contact per booking
-50%
email backlog
90%
CSAT
2x
productivity/hour
+14%
improvement in CSAT scores
+17%
increase in customer retention

Frequently Asked Questions

Can I respond to Trustpilot reviews from Dixa?

Yes. Trustpilot service reviews appear in Dixa as conversations. Your team can respond directly without switching to the Trustpilot platform.

How do Trustpilot reviews appear in Dixa?

When a customer leaves a service review, it's treated as a new conversation in Dixa and routed to a designated queue based on your settings.

Can I edit my response to a review?

Yes. You can update your response anytime from Dixa. Edits sync to Trustpilot — it updates your existing response rather than creating a new one.

How long does setup take?

About 5 minutes. Authorize the connection, choose which queue receives reviews, and you're ready to go.

Does this work with all Trustpilot reviews?

The integration works with Trustpilot service reviews. Contact us for details on your specific Trustpilot plan.

Can I route reviews to specific teams?

Yes. You choose which queue Trustpilot reviews go to, so you can assign them to the right team or agents.

See what Dixa can do for you

Book a call with our team and discover how brands like yours handle more with less.

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