Every quarter, our Co-Founder and CTPO Jakob Nederby Nielsen hosts a live roadmap session walking through what we've released and where we're heading. The Q1 2026 session just wrapped, here's the full recap.
Mim is now live on WhatsApp, Facebook Messenger, Instagram, and SMS
This is the headline release for Q1. Mim, our AI agent, now works across the messaging channels your customers already use.
You select which channels Mim should handle through the automation settings, and it starts responding with the same knowledge base, custom instructions, and procedures you've already configured. No separate setup per channel. Typing indicators show when Mim is generating a response, so the experience feels natural on every platform.
For ecommerce brands running support across WhatsApp and social, this means one AI agent handling enquiries wherever they come in — with consistent quality and no additional staffing.
Promise verification: making sure Mim delivers on what it says
When an AI agent commits to an action: escalating to a human, triggering a follow-up, checking an order, it needs to deliver. We built a promise verification system that runs in the background on every Mim interaction, monitoring commitments and ensuring they're carried through.
Every analysed conversation gets tagged automatically. "AI promise resolved" means a commitment was detected and confirmed complete. "AI promise pending review" flags it for your team to check. This gives you clear visibility into how reliably Mim is performing across every interaction.
PDF support for Mim
Mim can now read and respond to PDF attachments sent by customers: receipts, warranties, authorisation letters, product manuals. Useful for returns processing, warranty claims, and any flow where documentation is part of the resolution.
This is an opt-in feature, so you choose when and where to activate it.
Everything else we shipped in Q1
What's coming in Q2
Two headline features we're building next quarter:
1. AI agents for agentic workflow building: purpose-built AI that handles routing, tagging, and contact reason extraction automatically .
2. Sentiment Analytics that shows which frustrated customers your team successfully turned around.
Watch the full roadmap session
Co-Founder and CTPO Jakob Nederby Nielsen walks through everything shipped in Q1 and previews what's coming in Q2. Watch the recording here.
The next session — Q2 2026 — is on June 16, 2026 at 15:00 CEST. Register for the session now!
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