Dixa Roadmap Update - Q1 2026

Join us for our upcoming Roadmap Webinar, where we’ll walk you through what we delivered in Q1 and give you an exclusive preview of what’s coming in Q2. In Q1, we continued strengthening the foundation of our platform, accelerating innovation across AI, agent experience, partnerships, and platform reliability. In Q2, we double down on our Agentic AI vision, expand deeper into the e-commerce ecosystem, enhance the agent experience, and invest further in performance, data, and long-term platform scalability. If you want to understand where Dixa is heading and how our roadmap supports your future growth, this session is for you. Save your seat and join us.

Registration link

Featured On-Demand

Webinar

February 11th at 3:00 pm CET

Dixa Best Practice Live Webinar: Optimizing Your Setup

Join Carolyn Jones, Solutions Consultant and creator of our Dixa Best Practice Newsletter, for a live session on enhancing your customer service operations. You'll learn how to streamline workflows with Intent Detection, migrate seamlessly from Elevio Assistant to Dixa Knowledge and unlock deeper reporting insights with Custom Attributes.

Webinar

March 4th at 15:00 – 16:00 CET

Dixa QA & Auto QA: Your Complete Quality Solution

Join Annie and Karolina on March 4th, for a live session on transforming your quality assurance process. You'll discover how to achieve 100% conversation coverage with AI-powered Auto QA, train and benchmark your AI agents against human performance, and unlock Voice of Customer insights that drive real improvement. Learn how Dixa QA removes manual overhead with automated scheduling, ensures consistency with calibration tools, and delivers actionable reporting to elevate your CX strategy. Plus, hear directly from Karolina as she shares real examples of how we use QA + Auto QA at Dixa with our own customer service team.

Event

February 24–26th

Meet Dixa at CCW Berlin 2026

Europe's leading customer service event. Three days of CX innovation. Book a meeting with the DACH team and receive complimentary access to the full event.