Webinar

Introduction to Dixa Knowledge

We're thrilled to announce the launch of Dixa Knowledge – your centralized hub for delivering seamless, accurate, and up-to-date knowledge articles across your entire brand to your agents and customers.

Featured On-Demand

Webinar

February 11th at 3:00 pm CET

Dixa Best Practice Live Webinar: Optimizing Your Setup

Join Carolyn Jones, Solutions Consultant and creator of our Dixa Best Practice Newsletter, for a live session on enhancing your customer service operations. You'll learn how to streamline workflows with Intent Detection, migrate seamlessly from Elevio Assistant to Dixa Knowledge and unlock deeper reporting insights with Custom Attributes.

Webinar

March 4th at 15:00 – 16:00 CET

Dixa QA & Auto QA: Your Complete Quality Solution

Join Annie and Karolina on March 4th, for a live session on transforming your quality assurance process. You'll discover how to achieve 100% conversation coverage with AI-powered Auto QA, train and benchmark your AI agents against human performance, and unlock Voice of Customer insights that drive real improvement. Learn how Dixa QA removes manual overhead with automated scheduling, ensures consistency with calibration tools, and delivers actionable reporting to elevate your CX strategy. Plus, hear directly from Karolina as she shares real examples of how we use QA + Auto QA at Dixa with our own customer service team.

Event

February 24–26th

Meet Dixa at CCW Berlin 2026

Europe's leading customer service event. Three days of CX innovation. Book a meeting with the DACH team and receive complimentary access to the full event.