Proof Over Pilots: How retailers are moving from AI pilots to real value

Every retailer is running an AI pilot. Far fewer are seeing real results from them. Riccardo Baldoni from Silver Cross and Jacob Rastad from Nordic Nest share what it took to move AI from pilot to production. A live panel in partnership with Voyado, Dixa, and Ingrid.

Watch now!

Featured On-Demand

Event

June 10th at 13:00 - 17:30 CET

Dixa Connect in Copenhagen

We're opening the doors at Dixa HQ on 10 June for an afternoon with some of the best people working in ecommerce and customer service. Honest talks, great company, and a schedule that gives you time to enjoy both.

Webinar

November 18th

Automations in Dixa: Best Practices & Live Use Cases

Discover how to work smarter with Dixa automations in this live webinar led by Senior Solution Consultant Maxime Rigaud. Learn how leading support teams use automations to improve response times, enhance customer satisfaction, and maintain healthier metrics — all while reducing manual work.

Webinar

March 4th at 15:00 – 16:00 CET

Dixa QA & Auto QA: Your Complete Quality Solution

Join Annie and Karolina on March 4th, for a live session on transforming your quality assurance process. You'll discover how to achieve 100% conversation coverage with AI-powered Auto QA, train and benchmark your AI agents against human performance, and unlock Voice of Customer insights that drive real improvement. Learn how Dixa QA removes manual overhead with automated scheduling, ensures consistency with calibration tools, and delivers actionable reporting to elevate your CX strategy. Plus, hear directly from Karolina as she shares real examples of how we use QA + Auto QA at Dixa with our own customer service team.