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Early Access Terms ("EAT")

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Last updated: April 18, 2023

These Early Access Terms (the “EAT”) apply to all Customers of the Services that choose to use any Early Access Services before they have been brought into general availability, and the EAT applicability is limited to the use of such Early Access Services within the Services. Insofar there is a conflict between the EAT and the conditions of the Agreement between Dixa and a Customer, the EAT shall take precedence in relation to its subject matter.

Using any Early Access Services, authorising or permitting any agent or end-user to access or use Early Access Services, you agree to be bound by all terms, conditions, and notices contained or referenced in the EAT.

1 Definitions. In the EAT, “Early Access Services” means any modules, functions, features or the like, which are not part of the Services general availability offering (i.e. in alpha, beta, other similar early access or test state and have been marked or communicated as such). All other capitalised terms used in this EAT have the meanings given to them in Dixa’s online TOS, DPA, or the signed Master Subscription Agreement between the parties, as applicable.

2 Disclaimer. Early Access Services are not generally available, and are of experimental nature and may be originating within a field which is constantly developing, and may contain bugs, errors, defects or harmful components. Thus, Dixa provides Early Access Services to Customers and authorised users “as is”. Except to the extent prohibited by law, Dixa and our affiliates make no warranties (express, implied, statutory or otherwise) with respect to the Early Access Services, and disclaim all warranties including but not limited to warranties of merchantability, fitness for a particular purpose, satisfactory quality, non-infringement, and quiet enjoyment, and any warranties arising out of any course of dealing or trade usage. We do not warrant that the Early Access Services will be (a) uninterrupted, accurate or error free; (b) will meet any specified service level or security requirement, or (i)  that any content will be secure or not lost or altered. Dixa shall have no liability whatsoever for any harm or damage arising out of or in connection with Early Access Services. Accordingly, Customer does not hold any indemnification rights before Dixa in respect to the use of Early any Access Services. All Early Access Services are offered at Dixa’s sole discretion and are subject to withdrawal at any time and without notice or compensation.

3 Processing of Customer Data. The Customer understands and agrees that Early Access Services may have access to, and process, Customer Data to provide its functionalities. Dixa will, upon your request, inform you regarding how data provided by you to Dixa is processed, used, and stored within the Early Access Services.

4 Early Access Services’ use. Notwithstanding the limitations of the Early Access Services, Customer will comply with all applicable laws and regulations with respect to its activities under this EAT and the Agreement and carry out all other Customer responsibilities set out in the Agreement in a timely and efficient manner. The Customer will also comply with any other requirements in our documentation.

5 Severability. If any provision of this Agreement is found by any court or administrative body of competent jurisdiction to be invalid, unenforceable or illegal, that provision will be limited to the extent necessary so that this Agreement will give effect to the commercial intention of the Parties. The other provisions of this Agreement shall remain in force.

6 Amendments and waivers. Dixa reserves the right, at its sole discretion, to change, modify, add, or remove parts of these EAT at any time by posting such changes on the website or by notifying the Customer. Other than for changes addressing compliance with applicable law, we will notify the Customer 30 days in advance of making effective changes to these EAT that impact the rights or obligations of any party to these EAT, for example via a service notification or an email to the email address associated with the Customer’s account. By continuing to access or use any Early Access Services after those revisions become effective, the Customer agrees to be bound by the revised EAT. No variation, supplement, modification, or amendment of this EAT will be effective unless it is in writing. No conduct, delay or failure to enforce or exercise rights or remedies under this EAT or by law by Dixa shall constitute a waiver. No waiver will be effective unless in a writing signed by a duly authorised representative of a Party. Any conditions in documents provided unilaterally by the Customer will have no binding effect, and if Dixa accepts to process such a document it will be for administrative purposes only and will have no legal effect.

7 Termination. Dixa may terminate this EAT, and/or the access to any Early Access Services, with or without notice. Notwithstanding the termination of this EAT, the terms of the EAT shall survive and  continue to govern in respect of the use of any Early Access Services during the term of the EAT applied.

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Minimum subprocessors

Core sub-processors are integrated into Dixa's services and required to process the customer's personal data in order for the Customer to enjoy and make use of the Dixa Services.

Supplier Address Purpose Transfer mechanism Categories of data
Amazon Web Services EMEA SARL Avenue John F. Kennedy 38, Luxembourg, 1855, Luxembourg Data Center infrastructure (Hosting and computing power) / Infrastructure for e-mail handling All customer data in the Dixa services, including: full name, messages, notes, phone number, email, phone call details, analytics reports.
Dagasan Monaco Platform development and maintenance. EU SCC All customer data in the Dixa services.

Dixa Group Companies

Supplier Address Purpose Transfer mechanism Categories of data
Elev.io Pty Ltd Level 6, 43 Hardware Lane, Melbourne, 3000, Victoria, Australia Platform development and maintenance. EU SCC All customer data in the Dixa services.
Dixa GmbH (formerly Solvemate GmbH) Friedrichstraße 114 A, 10117 Berlin, Germany Platform development and maintenance. All customer data in the Dixa services.
Miuros SAS 92 Cours Lafayette, CS 53515, 69489 Lyon, Cedex 03, France Platform development and maintenance. All customer data in the Dixa services.
Dixa Ltd Knotel, Clerks Court, 18-20 Farringdon Ln, London EC1R 3AU, United Kingdom Pre- & post-sales solutions consulting, and customer support. Adequacy decision, alternatively EU SCC Customer Data in the Dixa services.
Dixa Inc. 211 East 43rd Street, 7th Fl – PMB #AV104, New York, NY, 10017, USA Pre- & post-sales solutions consulting, and customer support. EU SCC or EU-US DPF Customer Data in the Dixa services.

Modular sub-processors

Sub-processors may be used by a Customer as part of the Dixa Services (if purchased as a service or channel). Sub-processors relevant to an individual customer will depend on add-ons and channels that the customer uses.

Supplier Address Purpose Transfer mechanism Categories of data
Voxbone S.A. (Bandwidth Group) Avenue Louise 231, 1050 Ixelles, Belgium Telecommunications/ VoIP provider EU-US DPF, EU SCC Contact information, Customer communication data
DIDWW Ireland Limited 10/13 Thomas Street, The Digital Hub, Dublin 8, Ireland Telecommunications/ VoIP provider EU SCC Contact information, Customer communication data
Gradwell Communications Ltd. Onecom House 4400 Parkway Whiteley, Fareham, Hampshire, England, PO15 7FJ, United Kingdom Telecommunications/ VoIP provider EU SCC Contact information, Customer communication data
Elev.io Pty Ltd Level 6, 43 Hardware Lane, Melbourne, 3000, Victoria, Australia Knowledge base functionality. EU SCC Content stored and accessed in the knowledge base functionality provided by Elev.io, including author information.
Twilio, Inc. 101 Spear Street, 5th floor, San Francisco, CA 94105. Twilio Ireland Limited: 70 Sir John Rogerson's Quay, Dublin 2, D02 R296, Ireland Call/Text handling technology/infrastructure. E.g. SIP trunk provisioning, client calls, conference mixing, voice routing, outbound PSTN provider. Telecommunications and integration provider for instant messaging (WhatsApp) EU-US DPF, EU SCC Contact information, Customer communication data
Avoxi, Inc. 300 Galleria Parkway SE, Suite 610, Atlanta, Georgia 30339, USA Telecommunications/ VoIP provider EU-US DPF, EU SCC Contact information, Customer communication data
Dixa GmbH (formerly Solvemate GmbH) Friedrichstraße 114 A, 10117 Berlin, Germany Chatbot intelligence Content stored in the chatbot functionality, such as personal identification, contact information, and inputs of end-users sent in the feedback forms.
Miuros SAS 92 Cours Lafayette, CS 53515, 69489 Lyon, Cedex 03, France Customer Service Performance Platform/ Analytics EU SCC Content used for the analytical data reports, including personal identification, analytics, contact information, and messages.
Bird Eats Bug (Bird Labs GmbH) c/o Factory Works GmbH Rheinsberger Straße 76/77, 10115 Berlin, Germany Bug reporting EU SCC All customer data included in the bug report.
Microsoft Ireland Operations Limited ONE MICROSOFT PLACE, SOUTH COUNTY BUSINESS PARK, LEOPARDSTOWN, Dublin 18, D18 P521, Dublin, IRELAND Processing of data by Azure OpenAI Service (e.g. ChatGPT) in order to provide artificial intelligence capabilities in relation to linguistic analytics of, and replies to, conversations. EU-US DPF, EU SCC Conversations, incl. End-User Contact information (name, email, id. etc), Knowledge Articles.
Bandwidth Inc. (Bandwidth Group) 2230 Bandmate Way, Raleigh, NC 27607, USA Telecommunications/ VoIP provider EU-US DPF, EU SCC Contact information, Customer communication data
Auth0 (Okta Inc) 100 First Street, 6th Floor, San Francisco, CA 94105, USA Provider of advanced authentication options for login to the Dixa Platform. EU SCC Agent login identifier (e.g. email)
Lab08 ApS Bredgade 21B, 1260 Copenhagen K, Denmark An integration partner which may assist with building custom integrations, if the Customer has purchased services for development or maintenance of custom integrations. N/A Conversations, incl. End-User Contact information (name, email, id. etc), Knowledge Articles.
Anthropic Ireland, Limited 6th Floor, South Bank House, Barrow Street, Dublin 4, Dublin, Ireland Processing of data by Anthropic AI models in order to provide artificial intelligence capabilities in the Dixa Platform. EU SCC, EU-US DPF Conversations, incl. End-User Contact information (name, email, id. etc), Knowledge Articles.
Makes You Local Østbanegade 123, 2100 Copenhagen, Denmark An onboarding partner which may assist with onboarding our Customers to the Dixa Services, if Dixa assigns Makes You Local to perform the onboarding. The onboarding partner will be able to see the content of the Customers organisation for onboarding purposes. All customer data in the Dixa services, including: full name, messages, notes, phone number, email, phone call details, analytics reports which may be accessed in the course of the vendor providing assistance with onboarding.
BrowserStack 4512 Legacy Dr, Ste 100, Plano, Texas 75024, USA Bug reporting services EU SCC or EU-US DPF All customer data included in the bug report.
EverHelp Ltd 5-9 Main Street, GX11 1AA, Gibraltar, Gibraltar Provision of external support team services. EU SCC Conversations with Dixa customer's agents; Agent information; All Customer Data in Customer when needed to access to troubleshoot Dixa Customer's support request.
Langfuse GmbH Gethsemanestr. 4, 10437, Berlin, Germany A management platform for Artificial Intelligence, Machine Learning and Large Language Models (AI/ML/LLM). This service helps process the data and send the data to the appropriate AI/ML/LLM solution, optimize prompts, and return the results from AI/ML/LLM to Dixa. Adequacy decision, EU SCC Conversations, incl. the content of message/communication, end-user and agent information (name, email, number, id. etc), knowledge articles and their meta-data, as well as derived output material resulting from analysis of said input data.
Elevenlabs Inc. 169 Madison Ave #2484, New York, NY 10016, USA Provides services for AI powered Voice/Speech functionalities, e.g. input analysis and output generation for Speech-to-Text, Text-to-Speech and Speech-to-Speech functionalities. Adequacy decision, EU SCC and/or EU-US DPF Conversations, incl. the content of message/communication, end-user and agent information (name, email, number, id. etc), knowledge articles and their meta-data, as well as derived output material resulting from analysis of said input data.

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