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This page provides information about the sub-processors that Dixa has engaged in accordance with its Data Processing Agreement to provide processing activities on customer’s personal data on behalf of customers.
Dixa will update this page at least 30 days before engaging a new sub-processor, and if you subscribe for updates, Dixa will notify you by email of changes to this page.
Minimum subprocessors
Core sub-processors are integrated into Dixa's services and required to process the customer's personal data in order for the Customer to enjoy and make use of the Dixa Services.
| Supplier | Address | Purpose | Transfer mechanism | Categories of data |
|---|---|---|---|---|
| Amazon Web Services EMEA SARL | Avenue John F. Kennedy 38, Luxembourg, 1855, Luxembourg | Data Center infrastructure (Hosting and computing power) / Infrastructure for e-mail handling | All customer data in the Dixa services, including: full name, messages, notes, phone number, email, phone call details, analytics reports. | |
| Dagasan | Monaco | Platform development and maintenance. | EU SCC | All customer data in the Dixa services. |
Dixa Group Companies
| Supplier | Address | Purpose | Transfer mechanism | Categories of data |
|---|---|---|---|---|
| Elev.io Pty Ltd | Level 6, 43 Hardware Lane, Melbourne, 3000, Victoria, Australia | Platform development and maintenance. | EU SCC | All customer data in the Dixa services. |
| Dixa GmbH (formerly Solvemate GmbH) | Friedrichstraße 114 A, 10117 Berlin, Germany | Platform development and maintenance. | All customer data in the Dixa services. | |
| Miuros SAS | 92 Cours Lafayette, CS 53515, 69489 Lyon, Cedex 03, France | Platform development and maintenance. | All customer data in the Dixa services. | |
| Dixa Ltd | Knotel, Clerks Court, 18-20 Farringdon Ln, London EC1R 3AU, United Kingdom | Pre- & post-sales solutions consulting, and customer support. | Adequacy decision, alternatively EU SCC | Customer Data in the Dixa services. |
| Dixa Inc. | 211 East 43rd Street, 7th Fl – PMB #AV104, New York, NY, 10017, USA | Pre- & post-sales solutions consulting, and customer support. | EU SCC or EU-US DPF | Customer Data in the Dixa services. |
Modular sub-processors
Sub-processors may be used by a Customer as part of the Dixa Services (if purchased as a service or channel). Sub-processors relevant to an individual customer will depend on add-ons and channels that the customer uses.
| Supplier | Address | Purpose | Transfer mechanism | Categories of data |
|---|---|---|---|---|
| Voxbone S.A. (Bandwidth Group) | Avenue Louise 231, 1050 Ixelles, Belgium | Telecommunications/ VoIP provider | EU-US DPF, EU SCC | Contact information, Customer communication data |
| DIDWW Ireland Limited | 10/13 Thomas Street, The Digital Hub, Dublin 8, Ireland | Telecommunications/ VoIP provider | EU SCC | Contact information, Customer communication data |
| Gradwell Communications Ltd. | Onecom House 4400 Parkway Whiteley, Fareham, Hampshire, England, PO15 7FJ, United Kingdom | Telecommunications/ VoIP provider | EU SCC | Contact information, Customer communication data |
| Elev.io Pty Ltd | Level 6, 43 Hardware Lane, Melbourne, 3000, Victoria, Australia | Knowledge base functionality. | EU SCC | Content stored and accessed in the knowledge base functionality provided by Elev.io, including author information. |
| Twilio, Inc. | 101 Spear Street, 5th floor, San Francisco, CA 94105. Twilio Ireland Limited: 70 Sir John Rogerson's Quay, Dublin 2, D02 R296, Ireland | Call/Text handling technology/infrastructure. E.g. SIP trunk provisioning, client calls, conference mixing, voice routing, outbound PSTN provider. Telecommunications and integration provider for instant messaging (WhatsApp) | EU-US DPF, EU SCC | Contact information, Customer communication data |
| Avoxi, Inc. | 300 Galleria Parkway SE, Suite 610, Atlanta, Georgia 30339, USA | Telecommunications/ VoIP provider | EU-US DPF, EU SCC | Contact information, Customer communication data |
| Dixa GmbH (formerly Solvemate GmbH) | Friedrichstraße 114 A, 10117 Berlin, Germany | Chatbot intelligence | Content stored in the chatbot functionality, such as personal identification, contact information, and inputs of end-users sent in the feedback forms. | |
| Miuros SAS | 92 Cours Lafayette, CS 53515, 69489 Lyon, Cedex 03, France | Customer Service Performance Platform/ Analytics | EU SCC | Content used for the analytical data reports, including personal identification, analytics, contact information, and messages. |
| Bird Eats Bug (Bird Labs GmbH) | c/o Factory Works GmbH Rheinsberger Straße 76/77, 10115 Berlin, Germany | Bug reporting | EU SCC | All customer data included in the bug report. |
| Microsoft Ireland Operations Limited | ONE MICROSOFT PLACE, SOUTH COUNTY BUSINESS PARK, LEOPARDSTOWN, Dublin 18, D18 P521, Dublin, IRELAND | Processing of data by Azure OpenAI Service (e.g. ChatGPT) in order to provide artificial intelligence capabilities in relation to linguistic analytics of, and replies to, conversations. | EU-US DPF, EU SCC | Conversations, incl. End-User Contact information (name, email, id. etc), Knowledge Articles. |
| Bandwidth Inc. (Bandwidth Group) | 2230 Bandmate Way, Raleigh, NC 27607, USA | Telecommunications/ VoIP provider | EU-US DPF, EU SCC | Contact information, Customer communication data |
| Auth0 (Okta Inc) | 100 First Street, 6th Floor, San Francisco, CA 94105, USA | Provider of advanced authentication options for login to the Dixa Platform. | EU SCC | Agent login identifier (e.g. email) |
| Lab08 ApS | Bredgade 21B, 1260 Copenhagen K, Denmark | An integration partner which may assist with building custom integrations, if the Customer has purchased services for development or maintenance of custom integrations. | N/A | Conversations, incl. End-User Contact information (name, email, id. etc), Knowledge Articles. |
| Anthropic Ireland, Limited | 6th Floor, South Bank House, Barrow Street, Dublin 4, Dublin, Ireland | Processing of data by Anthropic AI models in order to provide artificial intelligence capabilities in the Dixa Platform. | EU SCC, EU-US DPF | Conversations, incl. End-User Contact information (name, email, id. etc), Knowledge Articles. |
| Makes You Local | Østbanegade 123, 2100 Copenhagen, Denmark | An onboarding partner which may assist with onboarding our Customers to the Dixa Services, if Dixa assigns Makes You Local to perform the onboarding. The onboarding partner will be able to see the content of the Customers organisation for onboarding purposes. | All customer data in the Dixa services, including: full name, messages, notes, phone number, email, phone call details, analytics reports which may be accessed in the course of the vendor providing assistance with onboarding. | |
| BrowserStack | 4512 Legacy Dr, Ste 100, Plano, Texas 75024, USA | Bug reporting services | EU SCC or EU-US DPF | All customer data included in the bug report. |
| EverHelp Ltd | 5-9 Main Street, GX11 1AA, Gibraltar, Gibraltar | Provision of external support team services. | EU SCC | Conversations with Dixa customer's agents; Agent information; All Customer Data in Customer when needed to access to troubleshoot Dixa Customer's support request. |
| Langfuse GmbH | Gethsemanestr. 4, 10437, Berlin, Germany | A management platform for Artificial Intelligence, Machine Learning and Large Language Models (AI/ML/LLM). This service helps process the data and send the data to the appropriate AI/ML/LLM solution, optimize prompts, and return the results from AI/ML/LLM to Dixa. | Adequacy decision, EU SCC | Conversations, incl. the content of message/communication, end-user and agent information (name, email, number, id. etc), knowledge articles and their meta-data, as well as derived output material resulting from analysis of said input data. |
| Elevenlabs Inc. | 169 Madison Ave #2484, New York, NY 10016, USA | Provides services for AI powered Voice/Speech functionalities, e.g. input analysis and output generation for Speech-to-Text, Text-to-Speech and Speech-to-Speech functionalities. | Adequacy decision, EU SCC and/or EU-US DPF | Conversations, incl. the content of message/communication, end-user and agent information (name, email, number, id. etc), knowledge articles and their meta-data, as well as derived output material resulting from analysis of said input data. |
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