We are excited to share that Dixa has recently secured $14 million in Series A funding with the help of Project A Ventures and early investor SEED Capital!
The newly raised funds will be used to expand our position as The Customer Friendship Platform, helping brands get closer to their customers across all communication channels.
"From a kitchen to a $14 million Series A, it has been a wild ride since I founded Dixa with Jacob Vous Petersen, Jakob Nederby and Krisztian Tabori in 2015. I couldn’t be more excited and humbled to embark on this next chapter... None of this would be possible without the amazing Dixa team, our early investors, Preben Damgaard, Lars Thinggaard, Nikolaj Kornum, family, friends, business partners, advisors and last but not least, our amazing customers. Thank you!"- Mads Fosselius, Dixa CEO and Co-Founder
The funding will also be used to accelerate the development of our next-gen engagement software and the expansion of sales and operations to new offices in London and Berlin.
"As we look towards the future, we will continue to place a tremendous focus on our company culture, ensuring that Dixa builds friendships through our product, with own customers and within the company itself." - Mads Fosselius, Dixa CEO and Co-Founder
No tickets, no call center, no silos
In 2015, we set out to create software that supports an ongoing relationship between brands and their customers. Since then, our mission to empower customers and brands to build stronger bonds hasn't changed. By having all relevant information in the same tool, our goal is that agents know each customer and their history the second they call, email, live chat or message — helping them provide a friendly, personalized experience every time.
A channel-neutral future of highly personal customer engagement
We see personalization and individualization as the most important elements of customer engagement. This is why we strive to help teams perform their best on all channels, making it possible to deliver a consistent level of personal service — regardless of how the customer reaches out. We see a future where the customer experience moves beyond being multichannel or omnichannel and instead becomes channel-neutral. We understand that customers want to contact companies in multiple ways — therefore, using holistic customer service software is key to delivering a superior customer experience. The choice of a specific channel should not determine the quality of the interaction.
“Dixa is a refreshing, new approach to true channel-neutral customer engagement and has had impressive growth to date. We are positive that the world’s customer-centric brands will embrace the platform and the customer friendship approach to developing personal bonds with their customers. Thus, they can create a significant improvement in customer experience and lifetime value.” - Uwe Horstmann, General Partner at Project A.
"Customer service and engagement is an increasingly important battlefield for most companies. Customers expect immediate top-notch service across an exploding array of communication channels. Existing customer service platforms do not serve this fast-growing market well. Dixa does. We believe Dixa has the potential to become a global category winner and are thrilled to co-lead this series A round.” - Niels Vejrup Carlsen, General Partner SEED Capital.
About Project A Ventures
Project A is an operational VC that provides ventures with capital, an extensive network and exclusive access to a wide range of operational expertise. The Berlin-based investor makes use of €260m in assets under its management to back early-stage companies in the digital technology space. With its unique organizational structure featuring 100 operational experts, Project A offers its portfolio companies hands-on support in the areas of Software Engineering, Marketing, Design, Communications, Business Intelligence, Sales and Recruiting. The portfolio includes 50+ companies such as Catawiki, WorldRemit, uberall, Homeday, Spryker, KRY, and Wonderbly. For more information: www.project-a.com.
About SEED Capital
SEED Capital is the largest venture capital fund in Denmark for the pre-seed and seed segment with $320 million under management. SEED Capital specializes in identifying and developing new and innovative technology companies. SEED Capital sold high-profile startup Endomondo in February 2015, and currently has Coinify, Trustpilot, Vivino, Templafy, Lunar Way and 70+ companies in its portfolio. For more information: www.seedcapital.dk.